The Make Money Mediating Podcast with Susan Guthrie Susan E. Guthrie LLC

In this eye-opening episode, Susan shares why diversity and inclusion are essential business practices for mediators. She discusses the many benefits of prioritizing diversity and inclusion in your practice, including how it can help you attract more clients, improve your reputation, and enhance the quality of your services. She also shares some practical and creative tips for promoting diversity and inclusion in your marketing efforts that you won't want to miss! Join us as we explore the exciting world of diversity and inclusion in mediation and learn how to take your practice to the next level!
 
Episode Transcript
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******
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Mentioned in this episode:
APFM: Academy of Professional Family Mediators: https://apfmnet.org
American Bar Association Family Law Section Conference:  https://web.cvent.com/event/9341243d-8306-42e6-8f6e-e1d83271f620/summary
American Bar Association Section of Dispute Resolution Spring Conference: https://lnkd.in/g8eQJMGs  (Use Code "PEER20" to get 20% off Registration!)
Mosten Guthrie Trainings can be found here:  https://mostenguthrie.com/training

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/
 
Reach out to Susan at susan@susaneguthrie.com
Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie
 
Websites:
Susan Guthrie: https://www.susaneguthrie.com  (coming soon)
Mosten Guthrie Academy: https://mostenguthrie.com
 
Social Media: 
Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/
Susan on Instagram: @susanguthrieesqMosten Guthrie on Instagram: @mostenguthrieMake Money Mediating on Instagram: @makemoneymediating
 
Meet Our Creator and Host: Susan Guthrie
Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.
In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.
As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.
Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternati

Sooner or later, no matter what you do for a living, you are going to deal with a difficult person.  For those of us in the dispute resolution professions, this is especially true as we deal day and and day out with people going through conflict and that combativeness spills over into our lives far too often.
It is important to have strategies in place for how to deal with these situations far in advance of the moment that someone shouts at us, shakes their finger in our face or makes wild accusations about our character in the heat of the moment.
This episode will walk you through the before, during and after so that when the moment gets heated, you can keep your cool and maintain your professionalism, no matter how difficult your client may get!
 
Episode Transcript
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******
*****
Mentioned in this episode:
Bill Eddy's Book: Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict
 Bill Eddy on The Divorce & Beyond Podcast: Get Ready to BIFF Your High Conflict Ex 
William Ury and Roger Fisher's Book: Getting to Yes: Negotiating Agreement Without Giving In
Mosten Guthrie Academy Consulting Groups: https://mostenguthrie.com/all-study-groups/
Mosten Guthrie Trainings can be found here:  https://mostenguthrie.com/training

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/
 
Reach out to Susan at susan@susaneguthrie.com
Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie
 
Websites:
Susan Guthrie: https://www.susaneguthrie.com  (coming soon)
Mosten Guthrie Academy: https://mostenguthrie.com
 
Social Media: 
Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/
Susan on Instagram: @susanguthrieesqMosten Guthrie on Instagram: @mostenguthrieMake Money Mediating on Instagram: @makemoneymediating
 
Meet Our Creator and Host: Susan Guthrie
Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.
In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.
As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.
Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,

Whether you know it or not, we live in a world driven by social proof.  Think of the last time you went online to choose a restaurant for dinner.  Did you look at the rating from previous diners in making your decision?  How about your next Netflix binge?  Did you start with a look at the "Top 10 This Week?"
Social Proof is not new.  Robert Cialdini coined the phrase "social proof," meaning the psychological phenomenon that describes our tendency to rely on the opinions or actions of others to inform our own, in 1984.  However, as our world has become increasingly dependent upon access to instant information online, the reliance upon social proof in the form of ratings, testimonials and feedback, has increased substantially.  In fact, more than 84% of people trust online reviews as much as word of mouth from family and friends.
So how can you as a professional, leverage social proof to get yourself more clients?  Turns out it's fairly low hanging fruit with a little to no actual cost involved!  
Tune in to this episode to find out how to best source content for social proof, learn where to share and more so that you can Make Money Mediating too!
Episode Transcript
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******
*****
Mentioned in this episode:
Robert Chialdini's Book: Influence: Science and Practice 5th Edition
 Google Reviews Episode with Ronnie Deaver: The Critical Importance of Google to Your Business: Part One - Google My Business
Tech for Collecting Reviews:
Collect Reviews: https://collect- reviews.com/
Reviews io: https://www.reviews.io/
Arrivala: https://arrivala.com/
Survey Monkey: https://www.surveymonkey.com/
 

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/
 
Reach out to Susan at susan@susaneguthrie.com
Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie
 
Websites:
Susan Guthrie: https://www.susaneguthrie.com  (coming soon)
Mosten Guthrie Academy: https://mostenguthrie.com
 
Social Media: 
Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/
Susan on Instagram: @susanguthrieesqMosten Guthrie on Instagram: @mostenguthrieMake Money Mediating on Instagram: @makemoneymediating
 
Meet Our Creator and Host: Susan Guthrie
Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.
In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.
As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-

Are you in a practice rut?  Does every day seem the same and you struggle to fill your calendar with the clients you want?  You probably already possess all the skills and expertise you need to shake things up - it just takes a little brainstorming and ingenuity!  Almost every professional can find more ways that they can provide services to more clients and by diversifying your offerings, you dramatically increase your reach and your client pool.  Listen in to this episode and hear Susan's insights into taking the skills you already have to open new doors and mix it up and grow your business along the way!
Episode Transcript
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******
*****
Mentioned in this episode:
Mosten Guthrie Academy Co-Parenting Specialist Certification Training with Christina McGhee: https://mostenguthrie.com/co-parenting-specialist/
ChatGPT:  https://chat.openai.com/chat
Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/
 
Reach out to Susan at susan@susaneguthrie.com
Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie
 
Websites:
Susan Guthrie: https://www.susaneguthrie.com  (coming soon)
Mosten Guthrie Academy: https://mostenguthrie.com
 
Social Media: 
Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/
Susan on Instagram: @susanguthrieesqMosten Guthrie on Instagram: @mostenguthrieMake Money Mediating on Instagram: @makemoneymediating
 
Meet Our Creator and Host: Susan Guthrie
Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.
In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.
As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.
Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.
Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the t

Did you know that there are more than 2.6 million active podcasts in this world and that 78% of Americans listen to them?  What an amazing potential audience to hear all about you and your practice.  Now all you need to do is get on some podcasts and this episode is going to help you do just that.  In fact, I share my top 7 tips for becoming a podcast SUPERguest in this episode so listen in, follow the steps and get started in your new life as a PodStar!
Episode Transcript
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******
*****
Mentioned in this episode:
ChatGPT:  https://chat.openai.com/chat
Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/
 
Reach out to Susan at susan@susaneguthrie.com
Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie
 
Websites:
Susan Guthrie: https://www.susaneguthrie.com  (coming soon)
Mosten Guthrie Academy: https://mostenguthrie.com
 
Social Media: 
Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/
Susan on Instagram: @susanguthrieesqMosten Guthrie on Instagram: @mostenguthrieMake Money Mediating on Instagram: @makemoneymediating
 
Meet Our Creator and Host: Susan Guthrie
Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.
In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.
As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.
Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.
Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

ChatGPT is on everyone's lips these days and for good reason!  It's the next level in artificial intelligence assisted communication and turns out, it can also be an incredible assist to your practice.  In this episode, Host, Susan Guthrie shares 5 ways that you can use the technology right in your mediation sessions and another 5 ways that it can make your marketing easier.  Do not miss this episode - it is going to blow your mind!
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******
*****
Mentioned in this episode:
ChatGPT:  https://chat.openai.com/chat
Canva Docs Magic Write: https://www.canva.com/newsroom/news/magic-write-ai-text-generator/
Get Canva Pro! 
 
Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/
 
Reach out to Susan at susan@susaneguthrie.com
Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie
 
Websites:
Susan Guthrie: https://www.susaneguthrie.com  (coming soon)
Mosten Guthrie Academy: https://mostenguthrie.com
 
Social Media: 
Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/
Susan on Instagram: @susanguthrieesqMosten Guthrie on Instagram: @mostenguthrieMake Money Mediating on Instagram: @makemoneymediating
 
Meet Our Creator and Host: Susan Guthrie
Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.
In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.
As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.
Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.
Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.