64 episodes

Hosted by Anexinet Sr. Mobile Strategists Steven Brykman and Glenn Gruber, this podcast covers all aspects of Digital Transformation, including strategy, mobility, security, development, design, testing and more.

Anexinet is a leading technology consultancy and reseller, focused on technology-enabled business transformation strategies and solutions. Anexinet (www.anexinet.com) customers benefit from our holistic approach—from engaging front-end interactions to dependable back-end solutions, all informed by data-driven insights. Because truly great digital experiences rely on the smooth operation of all interconnected elements: beautiful front-end applications, modern distributed architecture, private/public cloud, Dev/Ops and Agile/SAFE processes, and data-driven insights. Some companies focus on application design. Others handle your infrastructure. And then there’s Anexinet.

The Modern Digital Enterprise (formerly Device Squad‪)‬ Anexinet / Steven Brykman

    • Technology
    • 4.4 • 9 Ratings

Hosted by Anexinet Sr. Mobile Strategists Steven Brykman and Glenn Gruber, this podcast covers all aspects of Digital Transformation, including strategy, mobility, security, development, design, testing and more.

Anexinet is a leading technology consultancy and reseller, focused on technology-enabled business transformation strategies and solutions. Anexinet (www.anexinet.com) customers benefit from our holistic approach—from engaging front-end interactions to dependable back-end solutions, all informed by data-driven insights. Because truly great digital experiences rely on the smooth operation of all interconnected elements: beautiful front-end applications, modern distributed architecture, private/public cloud, Dev/Ops and Agile/SAFE processes, and data-driven insights. Some companies focus on application design. Others handle your infrastructure. And then there’s Anexinet.

    Contact Center and Customer Experience with Five9

    Contact Center and Customer Experience with Five9

    Show Notes Modern Digital Enterprise Podcast
    Episode: Contact Center and Customer Experience with Five9
    Chris is joined by Dan Peterson (VP, NE Sales) and Orin Wentworth (Channel director from Five9, to discuss the evolving experience of Contact Center. As technology has improved (and our world has been shaken by COVID), the very definition of a satisfactory Customer Experience has evolved. Labor shortages and a geographically-evolving workforce are discussed, as well as the Contact Center’s capabilities to be proactive rather than just reactive. Machine Learning and Artificial Intelligence’s place in the CX landscape are also discussed, along with the changing expectations of customers.
    Host Chris Hayner, Enterprise Architect, Anexinet
    Guests Dan Peterson – VP, Northeast Sales, Five9
    Orin Wentworth – Channel Director, Northeast, Five9
    Audio Editor Dustin Karrat
    About Us The Anexinet Infrastructure Modernization Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at info@anexinet.com. We are online at https://anexinet.com.

    • 38 min
    Call Centers and Modern Customer Experience with NICE

    Call Centers and Modern Customer Experience with NICE

    Show Notes The Modern Digital Enterprise Podcast

    Episode: Call Centers and Modern Customer Experience with NICE

    Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the power automation can bring to customer interactions.
    Host Chris Hayner, Enterprise Architect, Anexinet
    Guests Ray Hicken – VP of Strategy & Business Development, NICE
    Robby Paul - EVP, Contact Center & Collaboration, Anexinet
    Audio Editor Dustin Karrat
    Music Credits Bensound: Energy
    https://www.bensound.com/
    About Us The Modern Digital Enterprise Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at info@anexinet.com. We are online at https://anexinet.com.

    • 42 min
    Dial “1” for an Optimized Contact Center

    Dial “1” for an Optimized Contact Center

    Show Notes The Modern Digital Enterprise Podcast
    Episode: Dial “1” for an Optimized Contact Center

    In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, Glenn is joined by Robby Paul, EVP of Contact Center at Collaboration at Anexinet to talk about the need for enterprises to up their Contact Center game. They discuss common challenges that customers experience with contact centers and how, if done right, the Contact Center can be an element of digital transformation efforts to improve a customer’s perception of the company and drive increases in long-term customer value…instead of driving customers crazy.
    Additionally, the episode covers:
    The challenges with “unintelligent” IVR Why integration between different enterprise systems is key to success The growing importance of omni-channel contact center touchpoints (chat, Apple Business Chat, WhatsApp and more) Should I migrate from my on-premise solution? The importance of providing coaching tools to your contact center representatives Staffing challenges and demand modeling Are intelligent chatbots ready for prime-time? How to start building a Contact Center strategy Host Glenn Gruber - Senior Digital Strategist, Anexinet
    Guests Robby Paul - EVP, Contact Center & Collaboration, Anexinet
    Audio Editor Dustin Karrat
    Music Credits Bensound: Energy
    https://www.bensound.com/
    About Podcast The Modern Digital Enterprise podcast covers all aspects of Digital Transformation, including strategy, mobility, security, development, design, testing, emerging tech.

    • 33 min
    NFTs: Speculation or Status Symbol? With Andy Ofiesh

    NFTs: Speculation or Status Symbol? With Andy Ofiesh

    In today's Modern Digital Enterprise, the digital transformation podcast from Anexinet, Steve and Glenn discuss NFTs with Andy Ofiesh, former Software Engineer for Bitcoin Armory. Are they a speculative investment or a status symbol? Proof of ownership or proof of fandom? What are the risks? What are the benefits?
    Non-Fungible Tokens (NFT)s are cryptographic assets the ownership of which is tracked on a blockchain via unique identification codes and metadata that distinguish them from each other: digital certificates of authenticity stored on the blockchain.
    This episode also answers the following:

    What are Non-Fungible Tokens (NFT)s?
    What can be sold as an NFT?
    What is the significance using Ethereum vs. Bitcoin as a payment method?
    What does Proof of Work have to do with it?
    What does “ownership” of a digital file mean, anyway?
    What are you paying for? What do you own? 
    Why do some NFTs have multiple owners?
    Is proof of ownership really proof of fandom?
    Why are NFTs even a thing??
    How are NFTs an investment??
    How do NFTs help artists? How do they hurt artists?
    Are they only useful for established artists?
    How much of an issue is counterfeiting?
    What are the applications for the Enterprise?
    Will this pass as a fad or become more formalized?
    Where do we think this is going?
    What are CryptoPunks and CryptoKitties?
    Are we just too old to get it?

    Links in the episode:
    Investopedia: Blockchain Explained
    https://www.investopedia.com/terms/b/blockchain.asp
    Investopedia: Cryptocurrency
    https://www.investopedia.com/terms/c/cryptocurrency.asp
    YouTube: What are NFTs and Crypto Art:
    https://www.youtube.com/watch?v=rztmblQAmjI
    What is NFT Art?
    https://www.usatoday.com/story/tech/2021/03/26/what-nft-art-beeple-sold-69-million-crypto-ethereum/7010716002/
    CNBC: People are paying millions for clips that can be viewed for free. Welcome to the world of ‘NFTs’
    https://www.cnbc.com/2021/03/03/what-are-nfts-all-you-need-to-know-about-crypto-collectibles.html
    Beeple Explains The Absurdity Of NFTs
    https://www.youtube.com/watch?v=nTmF26NUZTA
    “Crossroad”: The $6.6M Beeple graphic: https://niftygateway.com/itemdetail/secondary/0x12f28e2106ce8fd8464885b80ea865e98b465149/100010001
    The Verge: Grimes sold $6 million worth of digital art as NFTs
    https://www.theverge.com/2021/3/1/22308075/grimes-nft-6-million-sales-nifty-gateway-warnymph
    Buying & Selling Tweets:
    https://v.cent.co/?fbclid=IwAR0YJhw59crVBmWAky7VcgVscTT-Fezaaz-4kVY_axv7TIlZncQS-3lljyM
    CryptoPunks
    https://www.larvalabs.com/cryptopunks
    CryptoKitties
    https://www.cryptokitties.co/



     
     

    • 1 hr 10 min
    The SolarWinds Hack & Your CyberSecurity Strategy

    The SolarWinds Hack & Your CyberSecurity Strategy

    In today's Modern Digital Enterprise, the digital transformation podcast from Anexinet, Steve and Glenn discuss the SolarWinds Hack and what steps your organization should take to ensure the success of its CyberSecurity Strategy with Enterprise Architect, David Mahoney. 
    This episode also answers the following:

    What is the SolarWinds Hack and how does it work?
    How could the hack have gone undetected for so long?
    Why are passwords no longer a valid security mechanism?
    How is data exfiltration even worse than a Ransomware attack?
    How can you scope a cybersecurity Program that is right-sized for your organization?
    What security tools and services does Anexinet offer?
    What's so bad about anti-virus programs?
    What is the solution to prevent attacks like these from happening moving forward?
    How important is a well-thought-out security strategy?
    What are the most common gaps and risks companies take?
    How does Anexinet's preventative and proactive approach help companies stop cybersecurity threats in their tracks?


    Links in the episode:
    CNET: SolarWinds software used in multiple hacking attacks: What you need to know
    https://www.cnet.com/news/solarwinds-hack-officially-blamed-on-russia-what-you-need-to-know/


    CRN: Anexinet Exec: Lack Of Monitoring In SolarWinds Hack Is ‘Scary’
    https://www.crn.com/news/security/anexinet-exec-lack-of-monitoring-in-solarwinds-hack-is-scary-




     
     

    • 49 min
    Infrastructure Automation

    Infrastructure Automation

    In today's Modern Digital Enterprise, the digital transformation podcast from Anexinet, Steve discusses Infrastructure Automation  with George Carter, Director of Automation Services, and IT Automation Developer, Thomas Breslin. 
    This episode also answers the following questions:
    What differentiates RPA from Infrastructure Automation?
    For clients who don’t fully understand what automation can do for them, what kinds of things is it possible to automate today?
    What areas can be automated that companies may not have considered?
    In what ways can an organization’s infrastructure be automated?
    What can automating infrastructure do for an organization? What are the advantage of automating infrastructure?
    Why is it important for organizations to have a 3rd party help them manage their infrastructure?
    What are the advantages of having a 3rd party?
    When does automating away the busy work free your IT Teams to work on?
    What role does automation play in security?
    How is Anexinet able to augment, rather than replace, the client’s IT team? How is augmenting more effective and beneficial than replacing?
    So, with all these benefits, what is it that’s still holding companies back from automating?
    Art of the possible: what are we currently doing versus what are we capable of doing for companies?
    Where do you think Infrastructure Automation is headed? Where is this technology going?

    Links in the episode:
    The Practice of System and Network Administration

    • 1 hr 7 min

Customer Reviews

4.4 out of 5
9 Ratings

9 Ratings

Don Gr ,

Microsoft Acquires Xamarin

Great review of the impacts of Microsoft's purchase of Xamarin

AdamJasonB ,

Great Podcast on Enterprise Mobile

A must listen for anyone trying to get Enterprise Mobile right. Great insights shared in every episode!