99 episodes

Take your moving company to the next level with Louis Massaro, the Moving Industry’s #1 Business Trainer and Success Coach. In this podcast, you’ll learn proven strategies and processes on how to reach higher levels of success in your moving business. Every week, Louis shares valuable insights, stories and expert interviews with takeaways you can implement in your business right away. You’ll also get a behind the scenes look and tactical training from Louis’s seminars and online training programs on how to improve each area of your moving business. Visit LouisMassaro.com to learn about Louis.

The Moving Mastery Podcast with Louis Massaro Louis Massaro: Moving Business Trainer & Coach

    • Business
    • 4.9 • 47 Ratings

Take your moving company to the next level with Louis Massaro, the Moving Industry’s #1 Business Trainer and Success Coach. In this podcast, you’ll learn proven strategies and processes on how to reach higher levels of success in your moving business. Every week, Louis shares valuable insights, stories and expert interviews with takeaways you can implement in your business right away. You’ll also get a behind the scenes look and tactical training from Louis’s seminars and online training programs on how to improve each area of your moving business. Visit LouisMassaro.com to learn about Louis.

    2021 State of the Moving Industry

    2021 State of the Moving Industry

    In this episode of The Moving Mastery Podcast, Louis Massaro shares three things to help you pivot to the new way of operating in the moving business and help you thrive in 2021.
    You’ll learn:
    Why you need to be prepared for a big shift in the moving industry this year What you can do in your moving business to be prepared for the new way of doing things in 2021 How to take advantage of this major opportunity that’s in front of us 2020 has changed the game in the moving industry. And in 2021, things are going to continue to change to this new way of moving where the old way of doing things is just not going to work.
    As a result, we've got this major opportunity in front of us.
    This summer, there's not going to be enough moving companies to service all of the moves that are going to be happening. Think about it like this big tidal wave that's coming in and you’ve got to learn to ride that wave.
    If you're prepared for that, if you're in a position where you can ride that wave, you're going to ride that wave all the way to the bank.
    But if you don't learn to ride that wave, that wave is going to come crashing down on your head.
    In this video, Louis gives you three things to help you pivot to this new way of operating in the moving business and help you thrive in 2021.
    Now's the time, take these three steps. Start here and then continuously be thinking about how you need to improve to get to that next level in 2021!
    Listen to 2021 State of the Moving Industry now, and go download the last few videos too!
     
    Updates:
    ***Just Announced***
    The 5-Day Moving CEO Challenge!
    Mark your calendars! April 5th - 9th, Louis will be going live every day for FREE sharing the exact ROADMAP he used to grow multiple moving businesses to 7 & 8 figures. These are all the little-known secrets that will help you grow your business, become more profitable and live a better quality of life.
    Click here to learn more and get registered for the 5-Day Moving CEO Challenge!
    Subscribe to Louis’s YouTube channel for more tips on growing your moving company.
    Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages
    Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro
    ABOUT
    Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
    Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.

    • 15 min
    Incentivize Your Movers and Create Raving Fans

    Incentivize Your Movers and Create Raving Fans

    In this episode of The Moving Mastery Podcast, Louis Massaro shares how to incentivize your moving crews to help you create raving fans out of your customers.
    You’ll learn:
    Why incentivizing your movers is key to getting more repeat and referral customers What your movers should be doing on every move to help create raving fans How a mover rewards program can get you 5-star reviews The #1 goal on EVERY move is to create raving fans so that you get more repeat customers, referrals, and 5-star reviews. 
    In order to do that, you've got to have your crews on-board with this and understand your number one objective: to create happy customers and raving fans.
    But, if you don't have any incentives or ways of keeping your crew focused on that goal, or ways for them to earn extra money, you’re going to have a hard time getting them motivated to help you create those raving fans out of your customers.
    Your movers need to see how they can help, not only the company, but also help themselves. 
    They need to know what's in it for them.
    In this episode of The Moving Mastery Podcast, Louis shares three things you can do to incentivize your crews and give them a reason to want to help you in creating happy customers and getting 5-star reviews.
    Establish Your Customer Rating Process Create a Simple Reward Program Introduce it to Your Crew I'm sure you've got movers that come to you all the time and want a raise. Well, this is an opportunity to give them a raise. But, they’ve got to earn it, right?
    Set up a reward program. Set up some incentives. Show your guys that you care.
    If your crews are doing a great job and working really hard, and your customers are happy, show them your appreciation for it. This will only HELP your business. 
    Let them go out and be focused on what you're focused on, which is creating happy customers. 
    Raving fans are going to give five-star reviews, repeatedly move with you again and again, and also refer you to somebody else.
    So, incentivize your movers to make sure these things continue to happen on every move.
    Listen to Incentivize Your Movers and Create Raving Fans now, and go download the last few episodes too!
     
    Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership!
    Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more.
    Subscribe to Louis’s YouTube channel for more tips on growing your moving company.
    Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages
    Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro
    ABOUT
    Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
    Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.

    • 12 min
    What’s Missing from Your Mover Training?

    What’s Missing from Your Mover Training?

    In this episode of The Moving Mastery Podcast, Louis Massaro shares what areas you must train your movers on besides simply how to “move”.
    You’ll learn:
    Why knowing how to pad a chair or load a truck is only part of your mover’s responsibilities on a job What your movers need to do to create raving fans out of your customers How to increase customer satisfaction and get more 5-star reviews Properly training your movers is one of the most important things you could do to grow a successful moving company, but you've got to do more than just train them how to move.
    You’ve got to train them on how to deal with every situation that happens on the move. They need to know what you expect them to do if problems arise while they're there with the customer.
    They need to be trained in customer service.
    If you don't define exactly how you want your movers to behave on the job and the steps that you want them to take from the time that they get there until the time that they're done, you're going to have a lot of stress, and you're going to have a hard time growing your company.
    In this episode, Louis gives you three things your movers need to be trained on besides just how to pad, how to load, how to protect floors, how to protect door jambs, how to pack, how to inventory…
    All the training that goes along with typical “moving” is great, but if you miss these three important components, you're not going to experience the customer satisfaction and create the raving fans that you want to really build your business:
    Customer Etiquette Resolving Conflict Company Policies and Procedures Once Louis was able to define all of that, it really helped him build his company, which he eventually took to a nationwide, eight-figure business where he was doing 12,000 moves a year.
    If Louis can do it, you can do it!
    Put this training in place, and make sure your movers are applying it in your business on each and every move.
    Listen to What’s Missing from Your Mover Training? now, and go download the last few videos too!
     
    Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership!
    Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more.
    Subscribe to Louis’s YouTube channel for more tips on growing your moving company.
    Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages
    Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro
    ABOUT
    Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
    Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.

    • 15 min
    Hiring Movers: Qualities and Skills to Look For

    Hiring Movers: Qualities and Skills to Look For

    In this episode of The Moving Mastery Podcast, Louis Massaro shares what qualities and skills to look for when hiring movers.
    You’ll learn:
    What qualities and skills to look for in your applicants Why you must have an exact criteria for deciding which mover applications to send through the hiring process How to avoid hiring the wrong person for your team When you are hiring movers, there should be some specific qualities and skills you’re looking for in the ideal candidate. Their individual qualities as a person, as an employee, and then you have their skills of moving furniture and things like that.
    So, how do we determine exactly which qualities and the skills that we're looking for?
    It's important as we go out and start to do our recruiting efforts that we establish a criteria for sorting through the applicants. This will allow you to basically run them through a filter to make it easier to find the best candidates.
    Either they match the criteria or they don't match the criteria. If they match then they move on to the next step in the hiring process. Simple.
    In this episode of The Moving Mastery Podcast, taken from one of Louis’s Moving CEO Business Program monthly livecasts, he shares his process for determining what qualities and skills to look for in your mover applicants. And, he also walks you through his Mover Applicant Quadrant to help you simplify the hiring process and quickly get the helpers you need to service jobs.
    Movers don't need all the skills of lumping, packing, padding, crating, etc. to be a good candidate for your team, because you can always train them on what they don’t know how to do.
    But, it is important that you identify the criteria you need at the time, because your criteria is different at different times.
    You might be looking for just drivers right now. You might be looking for just helpers or even helpers that don't even have much experience, that can just lump furniture.
    It depends on the time of year and what you're looking for at the moment, so before you ever go to place an ad to hire, you want to establish what your criteria is for hiring, what you're looking for now so that you could sift through every applicant quickly.
    Then, once you have your criteria, the next step is to divide up the applicants into Louis’s Mover Applicant Quadrant.
    There are four types of applicants that are going to be coming in, and in this podcast, Louis shows you how to use his Mover Applicant Quadrant to get the best applications running through the hiring process quickly by determining exactly what type of applicant they are:
    Type 1: Experienced, Good Qualities
    Type 2: Inexperienced, Good Qualities, Eager to Learn
    Type 3: Experienced, Bad Qualities
    Type 4: Inexperienced, Good Qualities, Not Eager to Learn
    When it comes to hiring we tend to make things bigger and more complicated in our minds than they need to be. But if we're able to systematize and take things and just lay them out, and go step-by-step, one foot in front of the other... It becomes easy to make good decisions quickly.
    Louis talks so much about process, process, process, but when you have those processes, it eliminates all the mental effort of trying to figure every little thing out, every single day.
    You just, essentially, hit start on the process and run it step-by-step. Done.
    Use this episode as your guide to help you save time and decide the best mover applicants to hire this moving season. Listen to Hiring Movers: Qualities and Skills to Look For now! And go download the last few episodes too!
     
    Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership!
    Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more.
    Subscribe to Louis’s YouTube channel for

    • 22 min
    Top 5 Moving Company Sales Tactics

    Top 5 Moving Company Sales Tactics

    In this episode of The Moving Mastery Podcast, Louis Massaro shares his top 5 best sales tactics for moving companies now.
    You’ll learn:
    What you can do to increase your moving company’s booking percentage now Why you don’t have to struggle just because business is slower in the off-season How to be prepared for any objection your prospective customers may have As we are coming out of the slow season we are hearing two different sides of what’s going on out there right now for moving company owners.
    A lot of Louis’s clients are still crushing it through January and February, while others are still struggling a bit to keep jobs booked.
    So, we figured the best way to tackle this situation is to come right at it with Louis’s top 5 sales tactics that you need to apply immediately if you want to get your sales ramped up now.
    We can’t sit around complacent waiting for summer to come when business naturally picks up, you’ve got to go implement some things today to make sure that you head into the moving season strong.
    In this episode of The Moving Mastery Podcast Louis shares his top five sales tactics that you can implement right now to increase sales.
    Tentative Reservations Rebuttals Roll Into Reservation Authority Takeover Kitchen Table Close These are the same tactics Louis was using to book 12,000 moves per year in his companies, and these tactics are exactly what you need to be doing to keep your sales consistent and reliable during the off-season.
    If you are saying to yourself, “I already do most of these things.” Ask yourself, are you doing it consistently? On a daily basis? Does your team understand these tactics?
    These are the things that need to be in place for your sales team to close more sales and book more jobs.
    Sales is the most important thing for your business.
    Without a consistent flow of moves being booked and producing revenue, it’s going to be really tough to succeed at high-levels, let alone just survive through the winter.
    Don’t struggle any longer to book moves. Not now, next month, next year, or anytime.
    Get this stuff dialed into your business. Whatever other big objectives you have currently going on right now in your business, block some time into your schedule to implement these sales tactics and focus on booking more moves.
    Do the things you need to do to not just survive through the off-season, but to THRIVE through the off-season!
    Listen to Louis’s Top 5 Moving Company Sales Tactics now and go download the last few episodes too!
     
    Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership!
    Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more.
    Subscribe to Louis’s YouTube channel for more tips on growing your moving company.
    Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages
    Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro
    ABOUT
    Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
    Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations

    • 23 min
    Should You Scale Your Moving Company?

    Should You Scale Your Moving Company?

    In this episode of The Moving Mastery Podcast, Louis Massaro shares why you must know if you actually need to scale, and how you’re going to do it before you start to grow your moving company.
    You’ll learn:
    What questions to ask yourself before you begin to scale your company  How to prepare your company for growth using processes Why you should decide how much money you actually need to live the life you want before you start scaling your business Scaling your moving business basically means taking a model that works and that has all the systems and the processes in place and then scaling it, growing it, duplicating it, expanding it. 
    But even though scaling is one of the best ways for you to create more abundance and more financial freedom for yourself, it's also one of the ways that, if it's not done correctly or it's done prematurely, can cause you the most stress, and the most overwhelmed.
    It can cost you a ton of money and put a ton of strain on your current business.
    In this episode of the Moving Mastery Podcast, Louis shares why you need to be certain that you actually need to scale in order to make the money and live the life that you want.
    He discusses why scaling prematurely or scaling when you're not ready, or scaling when you don't have the model business set up could really cause a lot of aggravation, and put a big strain on your existing business.
    Avoid making the same mistakes Louis did. Don't scale just for the sake of scaling. You’ve got to know why and how you’re going to do it.
    Ask yourself, “Do I need the scale? Where do I need to be to reach my personal financial goals?”
    Whether you love the moving business, or whether you hate the moving business, remember…
    This business is your way to financial freedom and building wealth for yourself, but you've got to build it the right way. 
    Check out the episode now and go download the last few episodes too!
    Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership!
    Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more.
    Subscribe to Louis’s YouTube channel for more tips on growing your moving company.
    Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages
    Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro
    ABOUT
    Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
    Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.
    Meet him at LouisMassaro.com

    • 17 min

Customer Reviews

4.9 out of 5
47 Ratings

47 Ratings

JoshCrist ,

Entertaining, insightful and actionable! 🔥

Whether you’re well established as a moving entrepreneur, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Louis does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business, and life you can be proud of - with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

mdejanov ,

Great podcast!

Awesome podcast I listen to this at night.

Robert Rahrle ,

Excellent

Awesome podcast for the moving company owner who is looking to improve their business

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