🦁 The New Gold Standard with Author and Organizational Consultant Joseph Michelli - March 2022 �‪�‬ The NEXT Academy

Today we are diving into a classic by Dr. Joseph Michelli - The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company. In today’s episode we are afforded the incredible opportunity to have Joseph (a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author) join us to help weave some of these concepts into the fabric of the Construction Industry and to explain how the Ritz Carlton's fanatical customer-centric approach helped build the empire of consistency that you see today. Joseph is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 😳😳😳

Dr. Michelli joins NEXT Academy Co-Creators Chad Jones and Cody Phillips as they discuss “The New Gold Standard” and pull out leadership lessons that they feel can help contractors create a competitive advantage by utilizing the Ritz Approach in this fast-paced, disruptive world! This book is #AWESOME 🔥🔥🔥

Enjoy Episode 2️⃣ of Season 5️⃣ of The NEXT Academy Podcast on #ConstructionLeadership, #BrandGrowth & #StayingOnOffense

We are very grateful for your support of The NEXT Academy and this Podcast. THANK YOU and ENJOY!

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LISTEN HERE 🎧

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Please visit www.nextleadershipacademy.org to learn more.👏🏼👏🏼👏🏼



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