119 episodes

(FKA: Why Your Bank Sucks)

The Notorious Banker is a podcast from a banker who spent 13 yrs @ Bank of America in various roles, including manager. This podcast takes you into the greedy, seedy world of big time branch banking.

Learn about big banks & why they charge you $15/month to earn 1 cent interest & other atrocities

We also discuss interesting stories from my 13 yrs in banking, thoughts on news, ideas & products in the banking world, & give uncensored commentary about an industry we all can dislike as one, while also interviewing employees & customers impacted by big, bad mega-banks!

The Notorious Banker James Baca

    • Business
    • 4.6 • 57 Ratings

(FKA: Why Your Bank Sucks)

The Notorious Banker is a podcast from a banker who spent 13 yrs @ Bank of America in various roles, including manager. This podcast takes you into the greedy, seedy world of big time branch banking.

Learn about big banks & why they charge you $15/month to earn 1 cent interest & other atrocities

We also discuss interesting stories from my 13 yrs in banking, thoughts on news, ideas & products in the banking world, & give uncensored commentary about an industry we all can dislike as one, while also interviewing employees & customers impacted by big, bad mega-banks!

    Answering Listener Questions About Bank of America's Payday Loan Thing + Chase Fake Gives $29B More Than BofA to End Racism!

    Answering Listener Questions About Bank of America's Payday Loan Thing + Chase Fake Gives $29B More Than BofA to End Racism!

    After a very popular podcast and Twitter posts I did last week in regards to the Bank of America announcement that they will be offering small loans to help customers bridge the gaps between checks (aka Payday Loans), I received over 100 DMs, emails and social media engagements. Most of them were in agreement with me, but some understandably questioned my dissent to this product.

    To my longtime listeners Seth in Atlanta, Kerri in Arvada, CO, and Lance in Corvalis OR, thanks for the feedback. I answered their questions they posed to me in this podcast. I talk about my reasons again for not liking the loan, and what should be something they should offer instead. This story will not die!



    Plus, I talk about a story I neglected to mention about a bank we never have enough time to talk about. Chase committed $30 Billion over 5 years to "Advance Racial Equity", which sounds very familiar to BofA's way of announcing their $1 Billion donation. Of course, I believe that most of the money in this commitment will never touch a customer's hand directly. Almost half of the $30B will be lent to fund construction of low income rentals.. So it will be used to keep POC in the same situation they are already in? (Makes confused Scooby-Doo sound)

    In this segment, I talk about how lending for home ownership is inflated by a flat number: $200k

    I talk more about the rental thing.

    I also discuss how they are going to "help" 1 million low income customers get low-cost bank accounts, when they very easily could give free accounts. It's all so ridiculous.

    But honestly, shout out to Chase for at least throwing themselves under the bus in statements to sell that they mean business a little harder as they did on Juneteenth!









    MY PATREON Page! For as little as $1, you can help James in his fight against big banks. http://patreon.com/NotoriousBanker

    NotoriousBanker.com for detailed info on yours truly, and ways you can follow The Notorious Banker

    The Notorious Banker is on TikTok - @NotoriousBanker

    Youtube Channel - Click Here

    Sponsors -james@NotoriousBanker.com  - Advertise your business with a growing, cutting edge podcast.

    Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

    Voicemail Line: 575-322-4127 (3M Max)


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    · Charity Promotion: Democracy Works: This advertisement is part of a charitable initiative in partnership with Democracy Works. howto.vote

    · Charity Promotion: BallotReady: The goal of this initiative is to increase voter education and encourage your listeners to get the vote out during the 2020 General Election this November. https://www.ballotready.org/

    • 1 hr 10 min
    Bank of America Unironically Becomes Payday Loan Lender: Why This is Bad on so Many Levels!

    Bank of America Unironically Becomes Payday Loan Lender: Why This is Bad on so Many Levels!

    Bank of America reached Meta status today by announcing that they will be offering small-dollar loans up to $500 for eligible customers who need "liquidity" according to some Bank of America Executive who doesn't know how real people talk.  The product is lamely called "Balance Assist". Bank of America has a disdain for the payday lending industry, and this product is no better.



    Press Release



    OH BTW, Their website also warns against such products!

    In this podcast, I discuss why I don't like payday loans, my history with them as a kid growing up and as a roommate to college kids. I talk about how the people who need help the most don't need payday loans to get by, they need real help from their banks to get by. I learned of this news while donating plasma, which led me to record a voicemail to myself, which is included in the podcast.  



    I talk about the articles released by several media sources and how the BofA execs hype this up as some game changer. One article has a quote from a "consumer advocate" for the Financial Health Network praising BofA, without acknowledging BofA is a member of her consumer advocacy group



    American Banker Article

    Bloomberg Article

    Austin Weinstein's Article in the Charlotte Observer



    Second Part of the podcast, I discuss the terms and conditions of the Balance Assist project, and discuss how in order to get this payday loan, you have to have an account that 1. Can charge you overdraft fees/NSF Fees, 2. Have qualified direct deposit, which many don't have, 3. Have a positive balance, which may be an issue for some seeking this loan, and 4. Have a 90 day payment plan which can impact other short-term bills for people.

    Let's not mention the fact they lump this in with other "helpful" products mentioned in the release that help no one. I talk about those as well. I try not to get too angry!











    MY PATREON Page! For as little as $1, you can help James in his fight against big banks. http://patreon.com/NotoriousBanker

    NotoriousBanker.com for detailed info on yours truly, and ways you can follow The Notorious Banker

    The Notorious Banker is on TikTok - @NotoriousBanker

    Youtube Channel - Click Here

    Sponsors -james@NotoriousBanker.com  - Advertise your business with a growing, cutting edge podcast.

    Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

    Voicemail Line: 575-322-4127 (3M Max)


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    · Charity Promotion: Democracy Works: This advertisement is part of a charitable initiative in partnership with Democracy Works. howto.vote

    · Charity Promotion: BallotReady: The goal of this initiative is to increase voter education and encourage your listeners to get the vote out during the 2020 General Election this November. https://www.ballotready.org/

    • 1 hr 22 min
    Bank of America Continues To Tell People Not To Trust Me + 7 Black Wells Fargo Execs Left in the Last 12 Months: Sign of a Problem?

    Bank of America Continues To Tell People Not To Trust Me + 7 Black Wells Fargo Execs Left in the Last 12 Months: Sign of a Problem?

    I discuss how Bank of America's "Cyber Security Week" includes inferences to my project in its text and how Bank of America knows that since I do nothing but help customers connect with managers, they are doing their best to accuse me of being a "Scammer". 

    Hilarious! I tell a couple customer service stories about my work at BofA and how I plan to go about my project now that Bank of America is trying to cast doubt on "The Notorious Banker". Perhaps you can leave me alone and help your clients a little better, idiots, and maybe, just maybe I wouldn't be making a living on helping people better than you. :)



    Also, Austin Weinstein has a great story in the Charlotte Observer about 7 High Ranking Black Female Execs who have left Wells Fargo for other jobs in the past 12 months. In light of the CEO Charlie Scharf's "limited pool of talent" comments, I discuss how CEO Scharf and all CEOs and newly hired people in all industries hire people they are familiar with, which of course limits opportunities for women and minorities going forward. I talk about it using a couple of sports analogies. 

    I also talk about how long it may take to develop a pool, and if CEO Scharf can ever see it all the way through, just because of time. I also talk about a couple personal stories of how working on the branch level can stunt your growth up the chain, simply because of those same big shots playing you as a chess piece when taking over a bank  market/area/region



    MY PATREON Page! For as little as $1, you can help James in his fight against big banks. http://patreon.com/NotoriousBanker

    NotoriousBanker.com for detailed info on yours truly, and ways you can follow The Notorious Banker

    The Notorious Banker is on TikTok - @NotoriousBanker

    Youtube Channel - Click Here

    Sponsors -james@NotoriousBanker.com  - Advertise your business with a growing, cutting edge podcast.

    Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

    Voicemail Line: 575-322-4127 (3M Max)


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    · Charity Promotion: Democracy Works: This advertisement is part of a charitable initiative in partnership with Democracy Works. howto.vote

    · Charity Promotion: BallotReady: The goal of this initiative is to increase voter education and encourage your listeners to get the vote out during the 2020 General Election this November. https://www.ballotready.org/

    • 1 hr 20 min
    I Got Suspended On Twitter, Wells Fargo CEO Apologizes (Again), BofA Calls Me "Scammer" + An Old Man Bank Story

    I Got Suspended On Twitter, Wells Fargo CEO Apologizes (Again), BofA Calls Me "Scammer" + An Old Man Bank Story

    Segment 1:

    I detail why I was suspended from Twitter on Wednesday in the middle of one of the biggest bank stories of the year, The controversial comments by CEO of Wells Fargo Scharf. I discuss the fear of me losing all of my data/conversations, how I found out both Wells and BofA reported posts on Tuesday/Wednesday for messages they claimed "Incited Bullying" (Posted contact info of execs at both companies), and the subsequent reinstatement/apology I got from Twitter for suspending me "In Error". I won't forget this, big banks!



    Segment 2:

    In the heart of election season, I reminisce about a former client of mine. One of my favs. "Mr. Ben" was a 90+ yo man who lived on a fixed SSI payment of $450 a month, yet he went through a box of checks a month. Why? Because he  would donate to his favorite political candidates $3 checks at a time. He would continuously write checks, until 2012, when a fraud incident required BofA to freeze his account. Not wanting to close it because of a fee waiver that gave him free checks, he decided not to pursue the claim. BofA did, and blocked his account temporarily. When I got it fixed, everything that was great about his account was not there, and a man taken advantage of by promises by politicians was now getting scammed of 100s by BofA.



    Segment 3:

    I pick apart CEO of Wells Fargo Charles Scharf's longer, more lame apology where he points out the 4 POC he did hire, discusses initiatives to have more conversations (e.g. Do Nothing some more), and hold execs accountable for not hitting diversity goals. Yawn. 



    Segment 4:

    I wrap up by reading a webpage from Bank of America clearly alluding to me and my project on Twitter. HAHA I tell people not to trust Bank of America, and they are lumping me in as a "scammer" they tell clients how to avoid people like me. I discuss why they are idiots and the short and long term goals for TNB as I am set to debut my book/go public! Stay tuned for fun!







    MY PATREON Page! For as little as $1, you can help James in his fight against big banks. http://patreon.com/NotoriousBanker

    NotoriousBanker.com for detailed info on yours truly, and ways you can follow The Notorious Banker

    The Notorious Banker is on TikTok - @NotoriousBanker

    Youtube Channel - Click Here

    Sponsors -james@NotoriousBanker.com  - Advertise your business with a growing, cutting edge podcast.

    Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

    Voicemail Line: 575-322-4127 (3M Max)


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    · Charity Promotion: Democracy Works: This advertisement is part of a charitable initiative in partnership with Democracy Works. howto.vote

    · Charity Promotion: BallotReady: The goal of this initiative is to increase voter education and encourage your listeners to get the vote out during the 2020 General Election this November. https://www.ballotready.org/

    • 1 hr 35 min
    Sorry, Charlie... You Have To Go: CEO of Wells Fargo says Incredibly Stupid Thing

    Sorry, Charlie... You Have To Go: CEO of Wells Fargo says Incredibly Stupid Thing

    Unbelievable day. We had to do a special podcast based on the idiotic comments that CEO of Wells Fargo Charles Scharf made in a Wells Fargo meeting in June. The racially charged comments (in my eyes) were made about his own employees in the midst of Juneteenth week, where his bank adversaries were working on celebrating the holiday on a grand scale for the first time.



    NBC News Article that blew up Twitter!

    Imani Moise Article that I first saw that morning



    I ramble on for 45 minutes about what I think he meant by it (which is still not good), and how a lot of the time, just looking at numbers that bankers can't control can impact who gets promoted and who doesn't, as I experienced that myself in banking.



    I also talk about how his CFO mentioned budget cuts which could mean job losses, yet Scharf still wants to double black exec jobs in that same time. Does that mean higher title for no pay raise then for those folks? I discuss how this statement could have been an offhand comment to discuss how execs weren't going to get bonuses for hitting diversity quotas.

    I also talk about do I think he should resign..... Plus his "apology"

    It's a complicated story I stayed up all night for. Hope you enjoy my podcast if this is your first!





    MY PATREON Page! For as little as $1, you can help James in his fight against big banks. http://patreon.com/NotoriousBanker

    NotoriousBanker.com for detailed info on yours truly, and ways you can follow The Notorious Banker

    The Notorious Banker is on TikTok - @NotoriousBanker

    Youtube Channel - Click Here

    Sponsors -james@NotoriousBanker.com  - Advertise your business with a growing, cutting edge podcast.

    Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

    Voicemail Line: 575-322-4127 (3M Max)




    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    · Charity Promotion: Democracy Works: This advertisement is part of a charitable initiative in partnership with Democracy Works. howto.vote

    · Charity Promotion: BallotReady: The goal of this initiative is to increase voter education and encourage your listeners to get the vote out during the 2020 General Election this November. https://www.ballotready.org/

    • 52 min
    Bank of America Subtly References Me in Email to Employees, Wells Fargo Fee Talk & Bank of America "American Banker" Article Commentary!

    Bank of America Subtly References Me in Email to Employees, Wells Fargo Fee Talk & Bank of America "American Banker" Article Commentary!

    I received a screenshot of an email someone who works at Bank of America got to be on the lookout for "criminals using BofA contacts to appear to be helpful online". I am certain they are referring to me. The fact that BofA sees my presence online as something to "worry" about is laughable, as I have hundreds of people who I have assisted in the last year willing to back me up. I discuss what they are talking about and why they are totally wrong. Bank of America has public contact information for most of their leaders online. I merely direct people to it with my project.



    Also, I talk much more about the monthly fee changes at Wells Fargo starting October 8th. I got so many emails about why it should matter to customers who don't even have to worry about this, and I go into detail why they should care, and why this is only the start of more of this with all big banks.

    Finally, I do over 40 minutes (I plan on doing a part 2 as well) about the American Banker article discussing "Extreme Sales Practices" at Bank of America as written by Kevin Wack. 

    In a weird way, I defend some of the claims against Bank of America made by people who chose to remain anonymous. While sales pressure was high, the accusations made by some people didn't gel with what I knew about BofA "procedure" for discipline, hitting your goals, and bonuses over 13 years. I am of the thought that you need to get it right if you make claims about BofA experiences, and I feel some of the claims by anonymous people were not correct. I am so conflicted about some of it, you have to listen to understand!

    MY PATREON Page! For as little as $1, you can help James in his fight against big banks. http://patreon.com/NotoriousBanker

    NotoriousBanker.com for detailed info on yours truly, and ways you can follow The Notorious Banker

    Sponsors -james@NotoriousBanker.com  - Advertise your business with a growing, cutting edge podcast.

    Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

    Voicemail Line: 575-322-4127 (3M Max)


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    · Charity Promotion: Democracy Works: This advertisement is part of a charitable initiative in partnership with Democracy Works. howto.vote

    · Charity Promotion: BallotReady: The goal of this initiative is to increase voter education and encourage your listeners to get the vote out during the 2020 General Election this November. https://www.ballotready.org/

    • 1 hr 22 min

Customer Reviews

4.6 out of 5
57 Ratings

57 Ratings

LuckyBunny3 ,

The Real Deal

James helped our business when we were underfunded for the PPP. He coached me relentlessly for over a week to say and do the right things to be heard and ultimately I ended up fully funded. It never would have happened without him. I consider him a friend and a blessing that has helped my business stay afloat during Covid. Thank you James!

esskay1885 ,

All Hail the Banking Wizard!!!!

James is literally a Christmas miracle. I had been stonewalled by Bank of America's fraud team for MONTHS. I didn't know what to think when he reached out to me during one of my Twitter rants at BofA's customer service (the only thing I use Twitter for usually) - but he directed me to this very podcast and after taking a listen to Brian's story I was blown away - it was exactly what had happened to me. 72 hours after James started helping me, the money that was stolen from me was back in my account. I'm still in shock. Thanks, James!

trac3trace ,

Insightful!

This is a VERY insightful podcast! It’s so interesting to hear the back story of these moves that banks make.

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