The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 CX Passport

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?...


CHAPTERS
0:00 Introduction
2:48 Early Experience in Customer Support
4:14 The Joy of Helping People with Customer Support
7:41 Bridging Gap Between Customer and Business Decisions
13:39 Contact Center as a Customer Insights Center
15:48 Heartwarming Story of Turning it Around for Customers
20:28 1st Class Lounge
26:23 Using AI in Customer Experience
29:13 Improving Agent Experience
31:10 What’s Broken in Customer Experience
34:04 Contact info and closing


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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/ashley-h-28737710/
Website: https://www.prohelpcx.com/