25 min
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 CX Passport
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- Management
🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:30 Why is customer experience important? What drew Jordan to CX?7:00 How to create sustainably good experiences for customers11:29 Contact center insight story at Booster Fuels12:45 1st Class Lounge16:55 What are companies doing wrong in customer experience18:45 Why are companies not using customer insight21:10...
🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:30 Why is customer experience important? What drew Jordan to CX?7:00 How to create sustainably good experiences for customers11:29 Contact center insight story at Booster Fuels12:45 1st Class Lounge16:55 What are companies doing wrong in customer experience18:45 Why are companies not using customer insight21:10...
25 min