10 episodes

The Patient Experience Podcast was conceived by PRC Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. The market is competitive, and the providers must make a patient’s interaction a positive one. This podcast will present situations as well as solutions.



In each episode, John will share knowledge and experience through discussions and interviews. His career in healthcare has spanned close to 40 years. John is a graduate of The Walker College of Business at Appalachian State University with a BSBA in Healthcare Management and Marketing.

The Patient Experience The Patient Experience

    • Health & Fitness
    • 3.8, 9 Ratings

The Patient Experience Podcast was conceived by PRC Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. The market is competitive, and the providers must make a patient’s interaction a positive one. This podcast will present situations as well as solutions.



In each episode, John will share knowledge and experience through discussions and interviews. His career in healthcare has spanned close to 40 years. John is a graduate of The Walker College of Business at Appalachian State University with a BSBA in Healthcare Management and Marketing.

    Ep. 27 – What’s Your Path for Perfect Vision in 2020?

    Ep. 27 – What’s Your Path for Perfect Vision in 2020?

    In this episode, John is the one being interviewed. Mary Emily takes the mic and asks John about leading in “the decade of perfect vision.”

    • 24 min
    Ep. 26 – A Mindset: Changing Corporate Culture for a Good Employee Experience

    Ep. 26 – A Mindset: Changing Corporate Culture for a Good Employee Experience

    In this episode, host John Cook interviews Mary Emily Wood about her work to foster a fantastic employee experience.

    • 19 min
    Ep. 25 – A Look at The Patient Experience in 2019

    Ep. 25 – A Look at The Patient Experience in 2019

    This month, John is the one being interviewed. PRC President Geoff Miller asks John about what he learned from guests and from the show in 2019.

    • 20 min
    Ep. 24 – Patient Experience is One Slice of The Person’s Day

    Ep. 24 – Patient Experience is One Slice of The Person’s Day

    John continues his conversation from Episode 23, in which we spoke with Jeff Weegar. This time, discuss the role hospitals play in people’s lives.

    • 17 min
    Ep. 23 – What is the Most Important Piece of Patient Experience?

    Ep. 23 – What is the Most Important Piece of Patient Experience?

    In this episode, John interviews the Vice President of Financial Policy for the North Carolina Healthcare Association, discussing changes in the way hospitals approach the patient experience.

    • 15 min
    Ep. 22 – Bill Anxiety: How HDHPs Affect the Patient Experience

    Ep. 22 – Bill Anxiety: How HDHPs Affect the Patient Experience

    In this episode, John is joined by Kyndal Agassi from Horizon Health Fund to discuss how high-deductible health plans impact both the consumer and the hospital or health organization.

    • 26 min

Customer Reviews

3.8 out of 5
9 Ratings

9 Ratings

JenRaleigh ,

Thoughtful Discussion

This is an interesting look at how customer service in healthcare impacts the finances and how health groups might make it better. The host's voice is very friendly and casual and the conversations are short but interesting.

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