The Payments Show Podcast Satwant Phull

In episode 83, I speak to Heidi Hunter, Chief Product Officer at IDology, about how their platform helps businesses to create frictionless and secure eCommerce customer experiences.

We discuss how the platform provides many features including dynamic Knowledge-based Authentication, Transaction Monitoring, document authentication, biometric verification and many others to streamline checkout processes, increase conversions and prevent fraud. We also discuss the challenges and opportunities of digital identity verification in the eCommerce industry, and how IDology adapts to changing regulations and customer expectations.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/83

Summary of topics discussed:
(01:02) - IDology Overview: Identity Verification and Fraud Management
(02:29) - Statistics on Business Fraud and Data Breaches
(03:32) - Exploring the Sophistication of Fraud Attacks
(04:51) - The Role of Technology in Fraud Prevention
(05:17) - Impact of COVID-19 on Digitization and Fraud
(06:15) - The Importance of Data Collection in Fraud Prevention
(06:59) - Challenges in Asserting Ownership of Data
(08:58) - The Importance of a Smooth Onboarding Process
(11:18) - Synthetic Identity Fraud
(12:40) - Data Depth vs Richness
(15:04) - Differentiating Factors of Ideology's Solutions
(17:35) - eDNA: Data Collection Across Industries & Markets
(18:49) - Money Moves: Find It Faster
(21:27) - Layering Data: Data Breaches & The Dark Web
(22:53) - Industry Consortium Fraud Network & Cross Border Verification
(30:08) - Fraud Trends: Surge in Fraudulent Domains
(32:44) - The Investment Fraudsters Make in Synthetic Identity Profiles
(33:23) - The Surge in Voice Over IPs
(33:52) - Efficiency of Fraudulent Submissions
(34:10) - Regulation and Legislation Around Money Transfers
(34:48) - The Challenge of Differentiating Fraudulent P2P Transfers
(36:44) - Predictions & The Future
(37:19) - Business Verification Is Increasingly Important
(38:26) - The Impact of OpenAI on Fraud
(41:45) - Know Your Business (KYB) Verification
(49:09) - Get in Touch with IDology

Details:
- Recorded on 15 Nov 2023
- Host: Satwant Phull
- Guest: Heidi Hunter, Chief Product Officer, IDology

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- IDology: idology.com | @idology

In episode 82 of The Payments Show Podcast, I spoke to Michael Seaman who is the CEO of SwipeSum.

SwipeSum a technology company that helps businesses find the most cost-effective merchant services and payments solutions through it’s AI solution called Staitment. Staitment helps merchants to find the best solutions in seconds compared to manual audits which can take many weeks or months.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/82

Summary of topics discussed:
(00:42) - Introduction
(01:35) - Overview: Staitment AI
(03:11) - Origin Story: Michael's Journey from WorldPay to Swipesum
(06:00) - The Importance of the Right Payment Solution
(08:28) - The Role of Mobile Wallets
(13:19) - Current Payment Trends
(17:01) - Stripe: Mass Exodus of Customers
(19:49) - Integrations & Statement Formats
(23:03) - The Challenges and Opportunities in B2B Payments
(28:27) - SwipeSum's Business Model
(29:31) - Implementation & Getting Started with Staitment
(32:24) - The Importance of Customer Service
(33:52) - Contact Information
(33:59) - Chit Chat

Details:
- Recorded on 30 Oct 2023
- Host: Satwant Phull
- Guest: Michael Seaman, CEO, SwipeSum

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- SwipeSum: swipesum.com/staitment | @TrySwipeSum

In episode 81 of The Payments Show Podcast, I spoke to Mike Savoff who is the Shopify Marketing Strategist at Rush

Rush is an app that helps e-commerce brands to increase revenue by turning one-time buyers into repeat customers through shipping notifications that take customers to high-converting and well-crafted tracking pages filled with upsells and cross-sells.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/81

Summary of topics discussed:
(00:48) - Introduction and Guest Welcome
(02:05) - Introduction to Rush App
(02:54) - The Importance of Customer Loyalty
(03:16) - Stats: Shipping vs Marketing Emails, and ROI
(04:16) - D2C Brands: Fashion, Clothing, Jewellery
(04:45) - The Power of Delivery Notifications
(05:53) - The Impact of Customer Service and Tracking Inquiries
(06:14) - The Role of Upsells and Cross Sells
(11:21) - Notifications, Customer Reviews and Carriers
(15:13) - The Benefits for End Users: Delivery Anxiety > Delivery Anticipation
(18:05) - Case Studies and Success Stories
(22:45) - Customer Lifetime Value is The Most Important Metric
(24:18) - Differentiation: Rush vs Other Solutions
(27:45) - Founding Story
(31:30) - The Future
(32:44) - Chit Chat
And much more…

Details:
- Recorded on 04 Oct 2023
- Host: Satwant Phull
- Guest: Mike Savoff, Shopify Marketing Strategist, Rush

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Rush: rush.app | @tryrushapp

In episode 80 of The Payments Show Podcast, I spoke to Dustin Magaziner who is the Founder of PayBright.

PayBright helps businesses to reduce processing costs by up to 30%, recommends the best payment systems for different types of business, and provides risk management advice to ensure your business runs 100% of the time.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/80

Summary of topics discussed:
[02:15] - Founding Story: Poor Industry Practices
[11:15] - PayBright's Main Services
[13:02] - ROI and Lifetime Customer Value
[17:52] - Introductory Rates: Bad for Both Parties
[20:49] - Industry Consolidation: Pros & Cons
[24:46] - Food, Beverage and Quick Service Restaurants
[25:32] - Platform Risk: TOS, High-Risk Accounts, Getting Cancelled
[26:41] - Types of "Risk"
[28:07] - Risk Analysis & Management with PayBright
[38:37] - Convenience vs Ability to Get a Merchant Account
[40:09] - Micro-Merchants: Where Square Succeeded
[43:22] - PayBright: a Trusted Partner, Not The "Best of the Worst in Payments"!

And much more…

Details:
- Recorded on 28 Sep 2023
- Host: Satwant Phull
- Guest: Dustin Magaziner, Founder, PayBright

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- PayBright: gopaybright.com

In episode 79 of The Payments Show Podcast, I spoke to Emmanuel Daniel. Emmanuel is the Founder of Asian Banker, a Thought Leader in the future of finance, and Author of the book titled "The Great Transition: The Personalisation of Finance". This was a fascinating episode as we discussed many important topics such as the Network Economy, Debanking and Censorship, CBDCs, Cybersecurity, and much more. 

VIDEO and PDF Transcript:
 - click here: https://thepaymentsshow.substack.com/p/79

Summary of topics discussed:
[01:33] - Start: Founder of Asian Banker
[04:31] - Emmanuel's Book: "The Great Transition: The Personalisation of Finance"
[06:24] - Industrialisation vs Digitisation of Finance
[08:34] - Market Economy > Network Economy
[11:34] - Deposits > Digital Wallets > Stablecoins
[17:06] - Debanking and Censorship vs Central Bankers
[19:26] - CBDCs Have Failed Already
[22:50] - Banks Missed the API Revolution
[25:06] - Cybersecurity Risk and Innovation Through Crisis
[26:38] - Social Credit Scores and China
[33:50] - Dysfunctional Economies: The United States
[37:54] - The Next Major Crash: Driven by Digital Communications and Perception
[42:33] - UX, UI and Conversion
[44:18] - Emmanuel's Next Book: "Winning Civilization"
And much more…

Details:
- Recorded in July 2023
- Host: Satwant Phull
- Guest: Emmanuel Daniel: Founder of Asian Banker, Thought Leader, and Author

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Emmanuel Daniel: emmanueldaniel.com | @EmmanuelDaniel

In episode 78 of The Payments Show Podcast, I spoke to Yair Nechmad who is the Founder of Nayax. 

Nayax provides businesses with payment solutions for Point of Sale and Unattended Retail such as Vending, Parking, EV Chargers, Car Washes and more.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/78

Summary of topics discussed:
[00:00] - Further Information
[00:28] - Introduction
[01:19] - Start
[02:33] - Nayax Company Overview
[04:20] - High Volume, Low Transaction Value
[05:28] - Total Cost of Ownership: Transparency and Efficiency
[07:03] - TCO of Cash Payments: Not Crossing 7% Cost of Cash
[09:24] - Switching Millions of Cash Systems to Cashless
[11:38] - Physical Installation Made Easy
[14:02] - Analytics, Reporting & Alerts... For The First Time Ever!
[15:44] - Network Connectivity for Machines (with Waterfall Capability)
[18:48] - Leading Verticals for Vending Machines
[19:23] - Promising New Vertical: EV Chargers
[21:43] - Current and Future Markets Served
[28:10] - Nova Market: Grocery Self-Checkout
[30:52] - Net New Business Opportunities Not Possible with Cash
[33:29] - Loyalty and Engagement: Digital Receipts as a Landing Page
[37:30] - Nayax Business Model: 3 Pillars
[38:57] - Nayax is a Complete End to End, One Stop Solution
[40:10] - Nayax Technology Partners
[41:30] - Low Customer Churn Rate
[42:44] - Get in Touch with Nayax
[43:10] - The Future
And much more…

Details:
- Recorded in Jun 2023
- Host: Satwant Phull
- Guest: Yair Nechmad, Founder, Nayax

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Nayax: nayax.com | @NayaxGlobal