The Payments System – Fraud Risks and Emerging Opportunities

Join José Resendiz, Chief Operating Officer at Early Warning Services (EWS), for a discussion about the history and growth of Zelle and its use among credit unions. Regarding reports of increased fraud on peer-to-peer payment (P2P) platforms, Resendiz outlines potential sources of this fraud and strategies to eliminate fraud in the payments system. 

Key Takeaways:  

• Understand credit unions’ engagement with the Zelle Network and how this has evolved over time. 

• Learn about the perceived rise in fraud in P2P payments and ways that all parties can work together to eliminate fraud. 
• The current state of the payments system and the future of P2P payments with the launch of FedNow this summer. 

José Resendiz serves as Chief Operating Officer at Early Warning, the fintech company owned by seven of the country's leading banks. In this role he guides the company’s operations and strategy and leads the teams that bring it to life, including those responsible for corporate development, customer implementation and support, consumer and client servicing and fraud risk management. 

Prior to joining Early Warning in 2021, José served as Executive Vice President – Global Head of New Ventures at Banco Santander. There, he led corporate strategy, emerging technologies, and the customer experience. He has two decades of business experience, 15 of which have been product-focused, at Intuit, Digital Insight and NCR. 

José holds a Bachelor of Science degree from Stanford University in Management Science and Engineering.