The Phygital Consumer with Bruno Guimarães CX GOALKEEPER - Customer Experience Goals

The CX Goalkeeper had the great opportunity to interview Bruno Guimarães
LinkedIn Headline: CX Solution Strategist Brazil | Founder - Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento Father
Highlights:
00:00 Game Start
00:56 Bruno’s Introduction
03:25 Bruno’s Values
08:07 The phygital customer
15:13 The best out of the mix: digital & physical
18:30 What's your view now that we are speaking about Web 3.0 Virtual Reality augmented reality?
21:49 which is your preferred phygital experience?
26:41 Talking about Phigital Experiences: what are we going to discuss about in 10 years?
30:48 Bruno’s book suggestion
32:47 Bruno’s contact details
33:33 Amigos do CX
34:08 Bruno’s Golden Nugget
36:20 End of the Game
and much more on: www.cxgoalkeeper.com/brunoguimaraes
Bruno's Contact Details:
https://www.linkedin.com/in/brunorguimaraes/
https://www.amigosdocx.com.br/
https://www.linkedin.com/company/amigos-do-cx/
Thank you, Bruno.

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