The Post-Acute POV

MatrixCare
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The Post-Acute POV

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

  1. JAN 15

    Navigating the future of health data exchange with Paul Wilder, Executive Director, Commonwell Health Alliance, and Angela Richards, Director of Health Informatics, Andwell Health Partners

    In the latest episode of the Post-Acute POV podcast, our host, Andrew Donlan, Senior Editor at Home Health Care News, presents a panel discussion featuring Chris Pugliese, Director of Product Management, MatrixCare, as the moderator, and Paul Wilder, Executive Director, Commonwell Health Alliance, Angela Richards, Director of Health Informatics, Andwell Health Partners, and Nick Knowlton, VP of Business Development, ResMed, as the special guests. Their conversation delves into the critical role of interoperability in post-acute care, particularly with the implementation of the Trusted Exchange Framework and Common Agreement (TEFCA). The group covers key topics such as challenges in data access, streamlining data for home health and hospice, and the importance of engagement in interoperability. Listen in as the panelists stress the value of seamless data exchange and collaboration across the healthcare system to enhance patient care. Topics discussed during today’s episode:   [00:31 – 01:08]: Andrew Donlan, introduces our panelists: Chris Pugliese, Paul Wilder, Angela Richards, and Nick Knowlton, and our topic for today’s panel: improving health data exchange and interoperability in post-acute care. [01:08 – 05:40]: Chris Pugliese kicks off the conversation by highlighting key challenges like inefficient care transitions, outdated processes, and limited tech adoption in post-acute care. He also highlights MatrixCare’s focus on balancing innovation with legacy systems, educating stakeholders, and integrating digital solutions to improve data access and care quality. [05:40 – 09:18]: Chris discusses the importance of interoperability for post-acute providers in the value-based care landscape, focusing on the role of the Trusted Exchange Framework and Common Agreement (TEFCA) and certified entities, called Qualified Health Information Networks (QHINs). [09:18 – 12:34]: Paul Wilder discusses the evolution and impact of interoperability in healthcare, highlighting Commonwell Health Alliance's role since its founding in 2013. He emphasizes the importance of TEFCA as a government-supported "network of networks" that establishes a unified framework for data exchange. [12:34 – 16:22]: Nick Knowlton and Paul Wilder highlight TEFCA’s role in building trust and clarifying use of health data especially as technologies like AI evolve, ensuring health data exchange remains secure and collaborative under a unified national framework. [16:22 – 22:06]: Angela discusses her organization’s use of tools like CommonWell, HealthInfoNet, and MatrixCare to manage referrals and access meaningful patient data, emphasizing the need for accurate, actionable information for frontline care teams. [22:06 – 28:24]: Paul explains that while interoperability has improved, post-acute workflows often lag due to outdated processes and limitations in real-time data sharing. Paul recommends prioritizing local data connections, focusing on recent and relevant information, and building workflows that align with available data. [28:24 – 35:03]: Paul highlights how COVID-19 accelerated the use of digital health records as manual processes like faxing were disrupted. Chris promotes the PACIO Project, which aims to create standardized data formats for post-acute providers. [35:03 – 42:18]: Chris, Paul, Angela, and Nick wrap up by highlighting key points: Angela emphasizes interoperability's role in improving efficiency and safety in post-acute care; Nick urges providers to engage now with referral sources and tech partners; and Paul stresses the importance of data sharing and regularly assessing data exchange quality. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Commonwell Health Alliance: https://w...

    43 min

  2. 11/13/2024

    Zero deficiency surveys are within reach with Deborah Wesley, RN, BN, MSN, MHA, CEO at Addison County Home Health & Hospice, and Janell Solomon, Director of Compliance at Sangre de Cristo Community Care

    In the latest episode of the Post-Acute POV podcast, our host, Jessica Rockne, Associate Director of Product Strategy, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO at Addison County Home Health & Hospice, Janell Solomon, Director of Compliance at Sangre de Cristo Community Care, and Debbie Goings, Advanced Specialist, Customer Support Consultant at MatrixCare. Their conversation delves into strategies for maintaining compliance and optimizing care in post-acute care. The group covers key topics such as ensuring data connectivity for field staff, the importance of individualized care plans, and practical tools to ensure documentation is thorough and survey ready. Listen in as the panelists stress the value of training surveyors on using the EMR system, making documentation accessible, and using real-time analytics to support fast, efficient reviews. Topics discussed during today’s episode:   [00:32 – 05:23]: Jessica Rockne, introduces our guests: Deborah Wesley, Janell Solomon, and Debbie Goings. Deborah emphasizes proactive survey readiness, with lessons from the pandemic about maintaining workflows. Janell discusses the importance of accessible policy and procedure manuals, advising agencies to streamline compliance efforts to focus on meaningful actions. [05:23 – 11:03]: Deborah explains how her agency integrated the policy manual and other tools into their EHR on iPads, making compliance resources easily accessible for field staff. Janell shares an example of a staff member's documentation error and the importance of following protocol precisely, especially for critical tasks like seizure protocols. [11:03 – 15:41]: Janell describes Sangre’s approach to mock surveys, focusing on manageable audits led by different staff to ensure thoroughness. Deborah details using surveyor guidance and conducting impromptu visits to simulate real survey conditions. [15:41 – 20:03]: Deborah highlights tools like speech-to-text and coding services that improve efficiency and documentation accuracy. Janell details the benefits of their EHR system, which enhances efficiency and compliance, with surveyors impressed by ease of use and integration of tools like HIPAA-compliant texting. [20:03 – 26:02]: Deborah and Janell discuss the critical nature of ensuring data connectivity for field staff, where cellular-enabled devices and Wi-Fi allow seamless data access even in remote areas. Janell highlights the importance of individualized care plans to ensure compliance with care standards, using tools like laminated cards for staff. Debbie Goings adds that surveyors often check documentation against care plans during compliance audits. [26:02 – 30:51]: Deb discusses using a wound care consultant and later an in-house wound care specialist, ensuring all policies are compliant and contracts are clear for surveyor review. Janell recounts how quick EMR training sessions with surveyors improved efficiency. [26:16 – 32:59]: Deb notes that during recent surveys, they could show low wait times and maintained staffing, crediting MatrixCare's remote work tools with improving work-life balance for staff. [33:01 – 39:15]: The group closes out their discussion by detailing challenges with goal specificity in documentation, such as measurable objectives and clear timelines in patient care plans, ensuring that goals are specific to individual patients. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Addison Home Health & Hospice: https://www.achhh.org/ Find details on Sangre de Cristo Community Care: https://www.sangre.org/ Listen to more episodes of the Post-Acute POV   Disclaimer  ...

    38 min

  3. 10/31/2024

    Tech trends for 2025 and beyond with Reise Officer, CIO, Trilogy Health Services, Mike Easley, CIO, American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care, MatrixCare

    In the latest episode of the Post-Acute POV podcast, our host, Jim Berklan, Executive Editor at McKnight’s Long-Term Care News, is joined by Reise Officer, Chief Information Officer at Trilogy Health Services, Mike Easley, Chief Information Officer at American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care at MatrixCare. The group’s conversation delves into how successful providers are currently leveraging emerging technologies, as well as what trends may become even more important in the future. Listen in as they also cover the importance of employing tech-driven solutions that can analyze and determine future needs, the changing role of caregivers, and how vital strong leadership will be in potential future disruptions. Topics discussed during today’s episode:   [00:32 – 03:48]: Jim Berklan, introduces our guests: Reise Officer, Mike Easley, and Bharat Monteiro, each a leader in applying innovative technologies in the long-term care field. Bharat shares that today's focus will go beyond buzzwords like AI, wearables, and virtual care. Instead, the discussion will highlight actionable ways these technologies are being used. [03:28 – 09:10]: Reise discusses Trilogy Health Services' dual areas of focus: improving foundational infrastructure (like telecommunications upgrades) while exploring emerging technologies (e.g., sensors for incontinence care, bed sensors to optimize nighttime checks). [09:10 – 11:28]: Mike notes that at American Senior Communities, foundational infrastructure is largely set, enabling them to focus on advanced tech to streamline processes, boost communication, and enhance reimbursement. They are also exploring sensors and smartbed integrations. [11:28 – 13:15]: Bharat describes how MatrixCare's technology roadmap aligns with the needs discussed by Reise and Mike, emphasizing the importance of infrastructure, ambient sensing, and family involvement in care. He highlights the evolving role of family members in the care process, influenced by demographic shifts, and the need for technology to support diverse caregiver teams. [13:15 – 20:00]: Mike highlights early-stage testing, stressing that change management and clear communication are essential for integrating new technologies. Reise shares that Trilogy is piloting sensors embedded in incontinence briefs and occupancy sensors, aiming to improve resident comfort and workflow efficiency. [20:00 – 26:16]: Bharat details MatrixCare’s history in AI and fall-risk assessment tools that have helped prevent thousands of falls. Mike describes ASC’s approach to AI, highlighting efforts to integrate AI for improved care across their continuum. [26:16 – 33:01]: Bharat discusses how technology will assist caregivers without replacing them, helping to manage workloads and prevent burnout. Reise talks about Trilogy's approach to workforce challenges and technology integration. Mike focuses on ASC’s approach to tech change management, emphasizing communication, consistent change, and how tech should enhance, not replace, caregivers’ roles. [33:01 – 39:58]: Mike emphasizes the need for seamless data integration, noting ASC's partnerships and in-house tools to ensure access to data from various systems. Bharat describes MatrixCare’s commitment to interoperability and creating an "open health ecosystem" that supports data fluidity and security. [39:58 – 47:56]: Bharat outlines five key strategies for healthcare organizations: openness, ROI-focused investment, verification of new tech, active involvement, and change management. Reise concludes the episode by emphasizing the fusion of interoperability and AI as Trilogy’s top trend, mentioning a need for industry-wide collaboration and transparency to tackle workforce challenges in senior care. Resources   Learn more about MatrixCare at:

    48 min

  4. 10/15/2024

    Advancing patient care with Windy Adams, SVP of Client Experience and Strategic Partnerships at Forcura

    In the latest episode of the Post-Acute POV podcast, our host, Nick Knowlton, vice president of strategic initiatives at ResMed, is joined by Windy Adams, senior vice president of client experience and strategic initiatives at Forcura, a cloud-based software solution that simplifies document workflow, data exchange, and secure communication from any device – all while interfacing seamlessly with customers’ existing systems.  The pair explores Windy's career transition from finance to healthcare technology and the value Forcura provides to post-acute care providers. The conversation highlights Forcura's commitment to enhancing the operational capabilities of healthcare agencies and their integration with MatrixCare that enables staff to make more informed decisions and helps to ensure the highest quality care for patients. Listen in. Topics discussed during today’s episode:   [00:35 – 02:29]: Nick introduces our guest, Windy, and she provides some background on her transition from working in FinTech to healthcare technology and an overview of the relationship between MatrixCare and Forcura. [02:29 – 03:55]: Windy shares an overview of Forcura as an enterprise workflow solution that enhances efficiency and care coordination. [03:55 – 05:21]: Next, the pair dives into current trends in agency operations, including centralization, staff investment and interest in AI solutions. [05:21 – 06:29]: Windy details Forcura's response to the demand for technology enhancement, focusing on referral management and care coordination. [06:29 – 07:33]: Windy provides use cases for Forcura's referral summary, including improving intake efficiency and supporting billing and coding. [07:33 – 08:23]: Windy shares strategies for encouraging physician adoption of Forcura’s e-signature technology by simplifying the process. [08:23 – 09:01]: Nick and Windy discuss data security and Forcura's HITRUST certification as a measure of commitment to secure technology. [09:01 – 09:41]: The pair covers the user experience when integrating Forcura with MatrixCare, focusing on reducing manual data entry and enhancing documentation processes. [09:41 – 10:59]: Nick closes out the conversation by asking Windy to touch on future innovations in Forcura's software, focusing on AI integration and improved data interoperability. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Forcura: https://www.forcura.com/ Listen to more episodes of the Post-Acute POV   Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare

    11 min

  5. 08/29/2024

    Helping to eliminate manual documentation with Matt Challberg, CEO, co-founder, and Luca Ventura, CTO, co-founder at Tallio

    In the latest episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior business development director, is joined by Matt Challberg, CEO, and Luca Ventura, CTO, who are both co-founders at Tallio, a healthcare technology innovation company building the best tools for people who provide the best care. The group explores the recently established strategic partnership between MatrixCare and Tallio. This industry-first collaboration aims to transform how home health and hospice organizations complete documentation, improving the clinician experience and unlocking staff capacity while empowering clinicians to focus more on patient care. Listen in. Topics discussed during today’s episode:   [00:35 – 02:04]: Rob introduces our guests, Matt and Luca from Tallio, and they provide some background on their careers and how they found themselves in their current roles. [02:04 – 03:35]: Matt shares how Tallio began and the problems in post-acute care they were looking to solve including staffing constraints and how technology can make the jobs and lives of clinicians easier. [04:03 – 05:32]: Matt details how they gathered data in the early days of Tallio and a recurring issue they found was documentation and the regulatory burden present in post-acute care. This finding led them to their goal of marching toward documentation zero and naming their product, DocZero. [05:57 – 06:56]: Luca joins the conversation to shine a light on how Tallio is leveraging advancements in generative AI to help reduce manual documentation for clinicians. [07:23 – 08:30]: Luca goes on to describe how voice-based generative AI has greatly improved the overall user experience of speech-to-text technology. [08:59 – 12:20]: Matt describes how the feedback they’ve gathered in the field has directly impacted the products they’ve designed, focusing on a simple and easy to use interface. [12:57 – 15:42]: Matt touches on the partnership between Tallio and MatrixCare and how the integration of voice-based generative AI into clinicians’ native platforms will be the extra mile in providing productivity gains and tremendous time savings for clinicians. [15:42 – 18:12]: Rob closes out the conversation by touching on emerging trends in voice technology and thanking Luca and Matt for joining this podcast episode. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Tallio: https://www.tallio.com/ Listen to more episodes of the Post-Acute POV   Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare

    19 min

  6. 08/09/2024

    Navigating Medicare TPE: Safeguard your revenue cycle with Shelly Baas, BSN, RN, clinical informatics coordinator at FaithHospice

    Introduction   In the latest episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior business development director, is joined by Shelly Baas, clinical informatics coordinator at FaithHospice, Travis Fawver, solutions architect at Inovalon, John Larscheid, solutions engineer advisor at Inovalon, and Rachael Feeback, senior product manager at MatrixCare. The group explores the pillars of Medicare Targeted Probe and Educate (TPE), the role revenue cycle management tools can play in safeguarding against TPE audits, and proactive measures to protect your organization’s financial health. Listen in. Topics discussed during today’s episode:   [00:35 – 01:24]: Rob Stoltz introduces our guests for today’s episode from FaithHospice, Inovalon, and MatrixCare. [01:24 – 05:42]: Rachel kicks off the conversation by building a clear understanding of what Targeted, Probe, and Educate (TPE) is. [06:24 – 08:02]: Shelly joins the conversation to share her organization’s experience with TPE and preparing for TPE audits. [08:02 – 12:00]: Shelly touches on potential challenges that can arise during the TPE process and how to best prepare your team to react. [12:20 – 14:26]: John chimes in to discuss the unique role of revenue cycle management tools in navigating TPE. [14:26– 20:50]: Next, John touches on the current landscape of revenue cycle management and the potential benefits of adopting technology to streamline workflows. [21:18 – 26:16]: Travis joins the conversation to detail ways to identify the need for RCM tools and how to measure the efficiency of these tools. Travis also touches on proactive measures to protect your organization's financial health. [26:16 – 26:49]: Rob wraps up the conversation and thanks our guests for their participation and insights.  Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about FaithHospice: https://faithhospicecare.org/ Discover Inovalon: https://www.inovalon.com/ Listen to more episodes of the Post-Acute POV     Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare

    28 min

  7. 07/12/2024

    Bridging the gap: Tech-powered care transition strategies with Chris Pugliese, Director of Product Interoperability

    Introduction   In the latest episode of the Post-Acute POV podcast, our host, Chris Pugliese, Director of Product Interoperability, is joined by Holly Miller, MD, MBA, FHIMSS, Chief Medical Officer, MedAllies, Brooke Vanderpool, MSN, RN, Assistant Vice President of Patient Services, National HealthCare Corporation, and Allison Rainey, APRN, FNP-BC, our Head of Nursing and Clinical Informatics. The group explores the critical role of technology in streamlining care transitions and promoting patient-centered, cost-effective care while providing actionable strategies providers can implement today to enhance care coordination, boost patient outcomes, and gain a competitive edge. Listen in. Topics discussed during today’s episode:   [00:35 – 03:21]: McKnight’s Senior Living Editor, Lois Bowers, introduces Chris and our guests for this episode. [03:21 – 06:36]: Chris kicks off the conversation by introducing key topics including the current state of interoperability and technology gaps in post-acute care. [06:36 – 11:28]: Next, Chris introduces a policy spotlight, examining the CURES Act, TEFCA, and the establishment of a certification process for QHINs. [11:28 – 13:59]: Chris touches on the unique problems in skilled nursing including the separation from the rest of healthcare, patients receiving care for more extended periods of time, and multiple providers having overlapping responsibility for one patient. [13:59 – 16:01]: Brooke joins the conversation to discuss her organization’s unique interoperability needs and what tools have helped meet their growing set of demands. [16:01 – 17:55]: Dr. Miller details her experience with 360x and how the program designed a closed loop referral process for long-term post-acute care. [18:24 – 21:05]: Next, Allison offers insight on the best way to communicate information from one care setting to another in a timely and cohesive manner. [21:21 – 23:42]: Miller discusses the key benefits facility-based care providers can achieve using QHINs. [24:17 – 24:58]: Brooke emphasizes the importance of having a timely, accurate, and up-to-date exchange of information. [25:44 – 28:15]: Allison shares her thoughts on the main obstacles around adopting EHR certification. [28:15 – 29:19]: Dr. Miller goes on to explain the importance of electronic interoperability. [29:39 – 31:52]: Brooke wraps up the conversation by touching on ways to streamline information sharing with hospitals. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Learn more about our skilled nursing solution: https://www.matrixcare.com/resources/#skilled-nursing Check out MedAllies: https://www.medallies.com/ Discover National HealthCare Corporation: https://nhccare.com/ Listen to more episodes of the Post-Acute POV     Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare

    33 min

  8. 06/18/2024

    The future of AI in home-based care with Daniel Zhu, VP of Product, Data, Analytics, and AI/ML

    Introduction   In the latest episode of the Post-Acute POV podcast, our host, Melissa Polly, Senior Director of Marketing, is joined by  Daniel Zhu, VP of Product, Data, Analytics, and AI/ML, and Jessica Rockne, Head of Product Management, to have a conversation on the current applications of artificial intelligence in the world of home-based care and identify key challenges and opportunities associated with the adoption of these groundbreaking technologies.  While post-acute care is behind in adopting AI, organizations can no longer ignore the benefits it can bring to their business.  During their discussion, the trio aims to answer the following questions: What is artificial intelligence (AI) and machine learning (ML)? How will these rapidly evolving tools impact the delivery of care in the home? How can these adaptive technologies help organizations tackle the ongoing staffing shortage and operational inefficiencies? Listen in to discover how these adaptive technologies are innovating our industry and the technology trends that will impact home health and hospice for years to come. Topics discussed during today’s episode:   [00:35 – 02:25]: Melissa introduces Jessica and Daniel as well as the topic of today’s podcast episode: the future of AI in home-based care. [02:25 – 04:48]: Daniel kicks off the conversation by offering insights on how we should define AI as it applies to home-based care. [04:48 – 07:54]: Daniel goes on to explain the importance of large language models and their real-world application. [07:54 – 11:42]: Jessica joins the conversation to discuss the use cases of AI in care at home models today. [11:42 – 15:52]: Jessica then describes how machine learning can quickly identify what issues a patient may be facing and present this data in a way that's easy to understand. [15:52 – 16:56]: Jessica goes on to discuss what the future of artificial intelligence in care at home might look like. [16:56 – 17:53]: Daniel jumps back in to detail how the modern AI systems already in place can help streamline a variety of tasks in your healthcare operation. [18:16 – 19:06]: Jessica offers insight on how AI can be adopted to enhance the quality of care for patients with chronic illness. [19:29 – 20:50]: Next, Daniel outlines the proper way to notify patients and obtain their consent to utilize their data in an AI-based program. [20:58 – 21:27]: Jessica provides insight on how the commute to see patients in their home can be used as preparation like listening to a podcast or audiobook. [21:42 – 23:11]: Daniel goes on to explain how these technologies can improve patient safety and reduce hospital readmissions. [26:12 – 26:38]: Jessica wraps up the conversation detailing how clinicians can help patients feel more comfortable with AI technology. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Explore our solutions for home health and hospice care: https://www.matrixcare.com/home-health-software/ Listen to more episodes of the Post-Acute POV    Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare

    27 min
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About

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

Information

  • Creator
    MatrixCare
  • Years Active
    2018 - 2025
  • Episodes
    94
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    The Post-Acute POV

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