58 episodes

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

The Post-Acute POV MatrixCare

    • Health & Fitness
    • 5.0 • 8 Ratings

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

    The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.

    The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.

    In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group, Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework.
    In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below.
    Topics discussed during today’s episode:

    [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes.
    [05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data.
    [09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help.
    [14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs.
    [18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control.
    [21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges.
    [27:03 - 29:09]: Lastly, we close out the discussion by talking about the importance of menu planning.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about MealTracker, our nutrition management solution: https://www.matrixcare.com/nutrition-management/
    Check out Healthcare Services Group, Inc.
    Special thanks to Senior Housing News for hosting this episode
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2022 by MatrixCare

    • 29 min
    Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE

    Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE

    In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE. The pair have a conversation on optimizing operations using data and analytics across facility-based care.
    Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below.
    Topics discussed during today’s episode:

    [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care.
    [03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes.
    [04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve.
    [05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level.
    [07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction.
    [09:14 – 10:39]: Camille then explains how data and analytics allow Signature’s staff to be more intentional on its areas of focus, which helps them to grow their business effectively.
    [10:53 – 12:25]: Lastly, Camille comments on how technology should not take away from human connection, but instead provide more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks.

    Resources

    Learn more about MatrixCare: https://www.matrixcare.com/
    Find out more about Signature HealthCARE: https://www.ltcrevolution.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare
     

    • 13 min
    Developing a robust training program with Don Spiers, Senior Product Manager, Relias

    Developing a robust training program with Don Spiers, Senior Product Manager, Relias

    In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care.
    Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below.
    Topics discussed during today’s episode:

    [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.  
    [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover.
    [7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.  
    [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules.
    [18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program.
    [23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention.
    [26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results.

    Resources

    Learn more about MatrixCare: https://www.matrixcare.com/
    Find out more about Relias: https://www.relias.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 31 min
    Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice

    Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice

    In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice, to have a conversation on attracting and retaining the right staff across post-acute care.
    Join Deborah and Eric as they discuss the impact the pandemic and vaccination mandates have had on recruiting staff, the specific qualities her team looks for in candidates, the importance of displaying empathy to retain employees, and how Addison County Home Health and Hospice uses their EHR as a strategic piece of their recruitment plan. Listen to their discussion below.
    Topics discussed during today’s episode:

    [01:15 – 02:53]: Deborah provides an introduction on herself and the history and mission of Addison County Home Health and Hospice.
    [03:32 – 04:43]: Second, Deborah comments on 2021 being called “The Great Resignation” and the impact that the pandemic has had on attracting and retaining the right staff.
    [4:56 – 9:09]: Third, Deborah describes how COVID vaccine mandates have impacted neighboring home health organizations and how Addison County Home Health and Hospice was able to reach a status of 100% vaccination.
    [9:45 – 11:26]: Deborah then explains how her organization uses their EHR as a strategic piece of their recruitment plan and the emphasis they place on work-life balance.
    [11:48 – 13:09]: Next, Deborah discusses what her team looks for when recruiting to maintain their positive culture and the importance of being open to challenges and change.
    [13:30 - 14:46]: Deborah shares how, as their EHR continues to evolve, they are provided with more opportunities to engage their staff by encouraging them to learn new aspects of the software like voice-to-text and developing individualized care plans.
    [15:21 - 16:32]: Next, Deborah describes how she and her team have displayed empathy with their staff during the pandemic by maintaining an open-door policy, lending a listening ear, and recognizing the stressors employees may be facing at work and in their personal lives.
    [17:00 - 18:46]: Deborah and Eric conclude the conversation by discussing fresh ways to support work-life balance. She shares the concept of “Coffee and jammies,” which encourages employees to log in each morning and create a plan for their workday to avoid feeling rushed out the door.

    Resources

    Learn more about MatrixCare: https://www.matrixcare.com/
    Find out more about Addison County Home Health and Hospice: https://www.achhh.org/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 19 min
    Providing exceptional care with Shepherd’s Cove Hospice

    Providing exceptional care with Shepherd’s Cove Hospice

    In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient.
    Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families.
    Topics discussed during this episode:

    [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove.  
    [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care.  
    [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education.
    [14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard.
    [18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job.
    [24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so.

    Resources

    Learn more about HEALTHCAREfirst at: https://www.healthcarefirst.com/
    Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/
    Read the transcript of this episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 29 min
    The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions

    The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions

    In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Jarrett Bauer, CEO and co-founder at Health Recovery Solutions, to discuss the impact of telehealth and remote patient monitoring.
    Join Jarrett and Navin as they discuss how remote patient monitoring tools have evolved with the shift toward telehealth, the intersection of remote patient monitoring and patient engagement, and the impact of telehealth on reimbursement and an organization’s ROI. The pair also discuss why it’s important that technology is frictionless for clinicians and caregivers. Listen to their conversation.
    Topics discussed during this episode:

    [01:59 – 03:51]: Jarrett introduces himself and explains the genesis of his company, Health Recovery Solutions.  
    [04:15 – 06:14]: Next, Jarrett describes how remote patient monitoring tools have evolved as post-acute care has shifted to accommodate telehealth and care in the home.
    [7:09 – 07:56]: Jarrett comments on the intersection of remote patient monitoring and patient engagement and how HRS brings these cornerstones together to solve a range of problems.
    [9:04 – 11:35]: Jarrett then discusses how increased telehealth visits have emphasized the importance of reimbursement and ROI, and how this will evolve from the point of view of CMS.
    [12:51 – 13:20]: Jarrett agrees with Navin that providers need to make technology frictionless for clinicians, caregivers, and other healthcare workers. He believes this focus will help solve the growing labor shortage as well.
    [14:01 – 16:33]: Next, Jarrett addresses the issue of fraud and abuse happening in the use of remote care delivery services.
    [17:21 – 18:37]: Finally, Jarrett describes HRS’ plan to achieve their goal of impacting one million lives and preventing 200,000 readmissions.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about Health Recovery Solutions: https://www.healthrecoverysolutions.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 19 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

Hwillis1221 ,

One of my favorite podcasts

Love how much knowledge and thought leadership is covered to help a range of providers. I always learn something new from each episode. Highly recommend!

Cingrum ,

A great resource for healthcare technology

So much to gain from hearing people in the post-acute space share their experiences. Highly recommend!

Ballsack1234556677888999900000 ,

Awesome Podcasts explaining everything “Outside the hospital”!

It’s great to hear complex subjects broken down and made simple to understand and absorb.

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