The Power of Why

Mission Matters Network
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The Power of Why

Hosted by Ginette Collazo, Phd., The Power of Why explores human error, consulting, management and innovation through engaging with today's leaders. Learn more at Mission Matters or Linktree for Ginette Collazo

  1. JUN 25

    Decision Pressure: Understanding How Stress Affects Judgment

    We explore how stress, urgency, and high expectations shape the way we make decisions. From split-second choices in aviation to subtle pressures in everyday operations, we break down the psychology behind decision-making under pressure—and what it means for human error, trust, and reliability. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    21 min

  2. JUN 11

    Trust, Technology, and the Irreplaceable Human Element

    We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lead to blind spots. This conversation challenges the idea that technology alone is the solution to error, arguing instead for a balanced approach where human intuition, experience, and critical thinking remain essential. Whether you're a leader, operator, or system designer, this episode will shift the way you think about trust and accountability in high-stakes environments. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    18 min

  3. MAY 28

    Not Just a Procedure Problem: The Role of Critical Thinking in Human Error

    Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right questions. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    20 min

  4. APR 30

    From Embryos to Tablets: What Mix-Ups Teach Us About Human Error

    Mix-ups in high-risk industries reveal how small human or system errors can have life-changing consequences. From an embryo transfer mistake in an IVF clinic to pharmaceutical labeling failures, these cases expose critical vulnerabilities even in highly regulated environments. This discussion explores how such errors happen, why safeguards sometimes fail, and what can be done to strengthen human reliability and protect outcomes where precision is non-negotiable. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    21 min

  5. APR 16

    Type, Click, Mistake: Solutions for Data Entry Mistakes Part 2

    This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    19 min

  6. APR 2

    Type, Click, Mistake: Why Data Entry Errors Happen Part 1

    This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    15 min

  7. MAR 19

    FDA Expectations for Quality Culture: Enhancing Compliance and Reducing Human Error

    Quality culture is the foundation of an organization’s ability to maintain regulatory compliance, ensure product safety, and drive continuous improvement. In highly regulated industries such as pharmaceuticals and medical devices, fostering a strong quality culture is essential for meeting FDA expectations, reducing human errors, and ensuring consistent product quality. Traditionally, FDA inspections have been system-based, evaluating compliance through quality systems such as CAPA, training, and documentation. However, there is a growing emphasis on assessing quality culture as a proactive measure to enhance compliance and reduce human errors. This shift recognizes that technical compliance alone is insufficient—a strong organizational culture that prioritizes quality is key to preventing failures, improving efficiency, and fostering a blame-free environment where employees are encouraged to report and address issues transparently. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    17 min

  8. MAR 5

    Human Behavior Experiments and the Psychology of Error

    Human behavior experiments like the Loftus and Palmer misinformation effect, Stroop effect, and Milgram’s obedience study reveal how memory distortions, attention failures, authority bias, social conformity, and cognitive biases influence human error. These psychological mechanisms explain why people misremember events, overlook critical details, follow flawed instructions, or make poor decisions under pressure. By understanding these errors—ranging from inattentional blindness to false memory creation—organizations can design better systems to minimize mistakes, improve decision-making, and enhance safety and productivity. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

    23 min
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5
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Hosted by Ginette Collazo, Phd., The Power of Why explores human error, consulting, management and innovation through engaging with today's leaders. Learn more at Mission Matters or Linktree for Ginette Collazo

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