Welcome to The Proven Principles Hospitality Podcast!
This show is about demystifying the inner workings of the hospitality industry.
Join us each week as we feature interviews with hospitality experts from all corners of the industry, uncovering the tactics, insights, and practices of world-class hotels to help you and your business thrive.
Hosted by Adam Knight, a hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies.
Visit https://theprovenprinciplespodcast.com to learn more.
Resetting Housekeeping Operations: Jeremy Gall, Breezeway
Jeremy is the founder and CEO of http://www.breezeway.io/ (Breezeway), a property care and operations platform that helps hospitality operators verify the cleanliness, safety and quality of their properties, allowing them to deliver a better experience to guests, employees and owners.
Change is happening at a blindingly fast pace in the hotel industry - with most of it being forced operators, who find themselves balancing day to day needs with traditional tools and processes that are increasingly falling short.
Anyone who’s listened to a few episodes of this show knows that the grey space between hotels and vacation rentals is fascinating to me because there’s so much that hotel operations can learn from innovations in the vacation rental space.
That’s why I wanted to have Jeremy on the show - to give some insight into new tools and ways of thinking about housekeeping operations that can solve some of the friction points that many are dealing with - and all with an eye on ROI.
About JeremyJeremy is the founder and CEO of http://www.breezeway.io/ (Breezeway), a property care and operations platform for hospitality providers. Breezeway’s software and mobile apps help vacation rental operators coordinate and verify the cleanliness, safety and quality of their properties, and deliver a better experience to guests and owners. Jeremy previously founded FlipKey, which TripAdvisor acquired in 2013.
LinksWebsite: https://www.breezeway.io/ (https://www.breezeway.io)
A Humanist View of Hospitality: David Martin, Humanist Hospitality
David is the COO of Humanist Hospitality, a hotel management company born during the pandemic that has been working hard to infuse new thinking into the human connections at the heart of the hotel industry.
Their goal from the start was to flip the status quo on the employee lifecycle, bringing in meaningful benefits, training and development opportunities to aid those workers who helped the company survive the pandemic and to entice those who either left or are thinking about a career in the industry.
This is a discussion happening all over but I wanted to dive deeper than just talking about higher pay and signing bonuses. We’re all trying to figure out what the next version of a hospitality career looks like but in spite of all the unknown, you can bet that putting more emphasis on employee relations is what the winning companies will be doing.
About DavidAs COO of Humanist Hospitality, David Martin provides leadership and strategic vision through operational, managerial and administrative procedures.
Martin has enjoyed a versatile career of thirty years in hospitality, in which the past eleven years were spent in a President or COO role. His portfolio comprises several types of hospitality organizations from four star boutique hotels with Kimpton Hotels to receiverships/lender owned assets with Prism Hotels and Resorts. With a record of strategic leadership, he has been the driving force behind innovative processes to optimize productivity and create sustained growth.
LinksWebsite: https://www.humanisthospitality.com/ (www.humanisthospitality.com)
Facebook: https://www.facebook.com/humanisthospitality/ (@humanisthospitality)
Instagram: https://www.instagram.com/humanisthospitality/ (@humanisthospitality)
Diversity and Inclusivity in Hospitality Vol. 3: Dave Bahr, Author & Disability Advocate
Dave is an author, speaker and founder of In-Sightful Living, an accessibility consultancy that helps organizations enhance their systems, environments, events, and cultures to be supportive of people with disabilities.
Dave has been blind from birth and much of his work focuses on teaching people that having a disability is not a hindrance, but an asset.
This isn’t a typical episode of the show, instead, this week I’m talking with someone with different needs who travels a lot, in the hopes of doing more than simply shedding light on what we can to better prepare our teams.
This conversation centers more on getting inside the mind of someone who is on the receiving end of all the training and preparation that goes into making sure hotels are as accessible and comfortable as possible for guests and employees with needs different from what you may encounter on a regular basis.
Dave Bahr is an author, speaker, and comedian focused on demystifying the public's perception of how to interact with people with disabilities. As founder of In-Sightful Living, Dave works as an accessibility consultant, aiding organizations to enhance their systems, environments, events, and cultures to be supportive of people with disabilities. Blind from birth, he teaches that having a disability is not a hindrance, but an asset. When not doing disability advocacy work, Dave enjoys listening to baseball games on the radio and jazz and classical music.
Book: Prave, The Adventures of the Blind and the Brittle
The Rise of Hybrid Hotels: Andreas King-Geovanis, Sextant Stays
Andreas is the founder of Sextant, a Miami based Short Term Rental management company that is changing what not only guests can expect from a serviced apartment, but what hotel professionals can expect from the rapid evolution and iteration going on in the hospitality industry.
Sextant isn’t a one off manager of Airbnb homes, they take over entire buildings, permitting them as hotels, staffing them with Valets and Housekeepers, acquiring liquor licenses and use telepresence front desk agents. If you wanted to get a look at what many hotels of the future will look like, this is very likely it.
Andreas gives us look at how the company came to be, their service philosophy, staffing and retention approach, their target market and what’s next for this innovative company.
Andreas King-Geovanis graduated from the University of Miami with a President's Scholarship and degrees in Economics and Environmental Science. He saw an opportunity in a historically weak job market and depressed housing values, and went into business for himself, purchasing his first property months after graduation. He founded Sextant in 2015 and has been at the forefront of the Miami vacation rental industry. Andreas has traveled to 40+ countries, was previously a nationally ranked fencer, and hopes to run his first marathon next year in Antarctica.
Bloomberg - Miami’s Hottest New Address Is a House Floating Out on the Water
Forbes - Lessons From COVID: How Three Travel Start-Ups Survived And Thrived During A Pandemic
Andreas King-Geovanis LinkedIn - https://www.linkedin.com/in/andreaskg/
Sextant Stays LinkedIn - https://www.linkedin.com/company/sextantstays/
Sextant Stays Website - https://www.sextantstays.com/
Sextant Stays Instagram - @sextantstays
Hospitality Entrepreneurship and Developing a Hotel: Glenn Malone, Wellengood Partners
Glenn is the President and CEO of Wellengood Partners, a hotel management and development firm based in Memphis, TN.
Have you ever wondered what goes on behind the scenes at a hotel ownership company? I have - and as a senior leader for several hotels and hotel management companies I was close to it for a long time but I always felt I had a knowledge gap in the air quote “business of hotels” side of the industry.
This episode tries to fill in the blanks as Glenn, who started as a busboy at a Holiday Inn, talks about his journey up the ladder to eventually developing and managing a hotel.
He shares great insight into the mechanics of how his company came to be, the pivot they made when they saw an opportunity to grow, how they went about financing their hotel and the lay of the land today as we emerge from this last downturn.
Wellengood President & CEO Glenn Malone co-founded the hotel management and development firm in 2002. As Executive, Malone plays an integral role in expanding the company’s long term hotel development, operations and ownership portfolio. He is one of the founding partners in AAA 4-Diamond hotel The Westin Memphis, which is one of Wellengood’s clients.
Raised on a farm in Mississippi, Malone’s career in the hotel industry started at age 16, having worked his way up from ground level positions to executive leader and ownership roles. His breadth of experience in the industry paved the way for him to successfully develop, brand, launch and operate an expansive and diverse hotel portfolio at Senate, ranging from properties of 80 to nearly 3,000 rooms, both franchised and non-franchised. Malone’s portfolio includes John Q. Hammons Hotels, Hilton Worldwide, Holiday Inn Worldwide, Gaylord Palms, Gaylord Texan Resort, Gaylord Opryland, Marriott, Embassy Suites, Homewood Suites and Hampton Inn Hotels.
Outside of the office, Malone is found traveling with family, enjoying outdoor sports or wrangling cattle back at the farm. His favorite vacation destination is Vail, CO, where you can find him snowboarding.
The Pandemic Era Evolution of Wellness Travel & Spas: Tammy Pahel, Carillon Miami Wellness Resort
Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort.
Much like hotels and restaurants, Spas and wellness facilities were disproportionately impacted over the past 18 months and even though things are slowly returning to normal, the highly interactive nature of the spa experience is still subject to the customers comfort level in that type of environment.
The serendipitous way that the Carillon Miami has managed this, is by investing heavily in new technology and touchless solutions that have not only kept their guests coming to the spa, but created new sources of revenue.
More than just enhanced cleaning protocols, Tammy discusses new treatments and ways to package them that have engaged their guests more than ever before, and how they’re leading the industry by making technology more personal.
Tammy Pahel is a transformative and strategic Spa, Wellness, Fitness and Retail Executive with 30 years of leadership experience. Ms. Pahel has a demonstrated history of shaping high performing cultures for several luxury and global wellness brands. She has been successful in deploying creative social media and marketing strategies resulting in a sustainable increase in revenue. She is known for designing, developing, and implementing an executable strategy to support the overall business vision of the organization while motivating both teams and individuals and financially exceeding corporate objectives through innovative, purposeful data-driven work. Since 2018, Ms. Pahel has acted as Vice President of Spa & Wellness Operations at Carillon Miami Wellness Resort and has had an active involvement in the resort's strategic planning process. She has full responsibility of all spa, health & wellness center, and fitness operations, including membership budgeting, forecasting, cost analysis, fitness, salon, talent acquisition, learning and development, organizational design, and employee engagement.
ActivePure HVAC: https://www.activepure.com
Infinity Saltair Machine: https://infinitysaltair.com
Great podcast, well-prepared and insightful.
Adam is a great host and his podcasts are professionally done, well-prepared, and insightful. He has great guests and you will definitely learn something new each time you listen.
I never miss an episode
Each week the Proven Principles Podcast highlights compelling guests who share valuable information. I learn something new every week.
Adam Knight is an exceptional thought leader in the hospitality space. This is one of the best podcasts out there on the subject and a favorite on my feed!