The Provider Credentialing Gap That's Breaking Your Revenue Cycle

Most healthcare organizations treat credentialing as paperwork that happens after a hire is made. Brianna Peoples says that assumption is exactly what's costing them. In this episode of Don't Get Played, Matt Jaye sits down with Brianna, AVP of credentialing and provider enrollment at Privia Health, to talk about what it actually takes to run credentialing at scale, and why getting the sequencing right matters more than most organizations realize. They cover: - Why credentialing functions as operational risk management, not paperwork - How the manual workarounds and hero instincts that work for a small team become liabilities at scale - Why credentialing needs a seat at the table before recruitment starts, not after - Where AI actually helps in credentialing, and where it can't replace judgment Brianna's case: the organizations that get this right stop depending on any one person being the hero and start building a system that holds.