33 episodes

Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide.

And we want to hear from you! Send us a scoop, or topic suggestion, or share a recent win, and we’ll highlight it on the show. Share with us at https://fanlist.com/residentexperiencepodcast

The Resident Experience Podcast Yolanda Muchnik

    • Business
    • 5.0 • 6 Ratings

Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide.

And we want to hear from you! Send us a scoop, or topic suggestion, or share a recent win, and we’ll highlight it on the show. Share with us at https://fanlist.com/residentexperiencepodcast

    Transform Your Property Management Game: Skills That Set You Apart

    Transform Your Property Management Game: Skills That Set You Apart

    Transform Your Property Management Game: Skills That Set You Apart
    Delve into three under-the-radar, yet essential skills every property management professional needs. With the help of new co-host, Charles Buggs, we explore the importance of adaptability, emotional intelligence, and data analytics in the multifamily industry. You'll gain insights into how these skills impact daily operations and long-term success in property management. Tune in to discover actionable strategies and personal anecdotes that will empower your career and enhance your professional toolkit.
     
     

    • 16 min
    Rethinking Multifamily Tech: Trends, Transitions, and Transformation

    Rethinking Multifamily Tech: Trends, Transitions, and Transformation

    The use of technology and its vendors has exploded over the last 5 to 10 years in the multifamily industry. But what does the current state of venture markets mean for the industry? And how does this impact you? Join us as we chat with Brady Nolan, Chief

    • 25 min
    Futurecast: A (practical) AI revolution coming for multifamily

    Futurecast: A (practical) AI revolution coming for multifamily

    Futurecast: A (practical) AI revolution coming for multifamily
    The big buzzword right now is AI [artificial intelligence]. But, what is it really? What does the future have in store for property technology and multifamily when it comes to using and implementing AI?  In this episode, we speak to our resident expert, Chris Snyder, Vice President of Engineering for Zego. Join us as we get a better understanding of what AI is, isn’t, and what it all means for property operations..  
     
    This is a production of Habanero Media. 

    • 26 min
    Realize Your Return On Investment from Resident Experience

    Realize Your Return On Investment from Resident Experience

    Multifamily constantly discusses resident experience, but what is the return on investment (ROI)? How do you drive meaningful, long-term results? In this episode, we speak with Kerry Bodine, a globally recognized customer experience expert, and international speaker, about how you can realize a return on investment from resident experience management. 

    • 32 min
    When to Build Your Own Multifamily Resident Portal

    When to Build Your Own Multifamily Resident Portal

    Not getting what you need out of your current resident portal or in the process of evaluating a new vendor? Listen to this webinar replay as Andrew Min, SVP of Strategy and Digital Initiatives at RXR, and Stephanie Gonzalez, VP of Innovation at Venterra Realty, discuss their approach with Jason Schedler, VP of Product Strategy at Zego. The panelists candidly share their experiences, and what the process entailed, and provide helpful tips and lessons learned for your decision to build versus buy your own resident portal. 

    • 59 min
    Ask the Expert: How to build effective teams to retain talent

    Ask the Expert: How to build effective teams to retain talent

    Ask the Expert: How to build effective teams to retain talent

    • 27 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

Rosie the R ,

Great content

Good to hear a different take on the world of multifamily and how to improve the resident experience! Can’t wait to see what other guests they have!

Ipadnotetaker ,

Excited to see what Zego does

Great topic that doesn’t get enough interest. Excited to see someone stepping up and add to the conversation property managers live every day.

Top Podcasts In Business

The Ramsey Show
Ramsey Network
Money Rehab with Nicole Lapin
Money News Network
The Diary Of A CEO with Steven Bartlett
DOAC
NerdWallet's Smart Money Podcast
NerdWallet Personal Finance
Planet Money
NPR
The Money Mondays
Dan Fleyshman