41 episodes

Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide.

And we want to hear from you! Send us a scoop, or topic suggestion, or share a recent win, and we’ll highlight it on the show. Share with us at https://fanlist.com/residentexperiencepodcast

The Resident Experience Podcast Yolanda Muchnik

    • Business
    • 5.0 • 6 Ratings

Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide.

And we want to hear from you! Send us a scoop, or topic suggestion, or share a recent win, and we’ll highlight it on the show. Share with us at https://fanlist.com/residentexperiencepodcast

    Listeners Submit Topics, Points of Interest, Questions for Hosts #42

    Listeners Submit Topics, Points of Interest, Questions for Hosts #42

    Listeners Submit Topics, Points of Interest, Questions for Hosts #42
     
    This is a production of Habanero Media.
     

    • 2 min
    How to Activate Your Residents: Answers to Top 3 Questions from Customers

    How to Activate Your Residents: Answers to Top 3 Questions from Customers

     
    How to Activate Your Residents: Answers to Top 3 Questions from Customers #40
     
    In today's episode, we tackle three pressing questions that you've likely encountered in property management. Yolanda and Charles dive into practical strategies that will help ensure your communications are not just heard by residents, but acted upon. You'll gain insights into tailoring your approach to meet residents' preferences, which is crucial for sustaining long-term satisfaction. Tune in to discover how you can transform these challenges into opportunities for improving your property's operations.
     
    This is a production of Habanero Media.
     

    • 15 min
    Prop Tech Innovations: How Light RFP Streamlines Vendor Procurement

    Prop Tech Innovations: How Light RFP Streamlines Vendor Procurement

    Prop Tech Innovations: How Light RFP Streamlines Vendor Procurement #39
    In today's episode, Yolanda sits down with David Barakchian, co-founder of Light RFP, to discuss the genesis and growth of his prop tech startup, which simplifies the RFP process for property managers and developers in real estate. You'll gain a fascinating behind-the-scenes look at how Light RFP is revolutionizing vendor procurement, making it quicker and more efficient. We'll dive into the challenges and triumphs of starting and scaling a tech company in the real estate space. Tune in to learn how this could change the way you manage your properties and find the best vendors. 
    This is a production of Habanero Media.
     

    • 29 min
    Unlock the Power of Technology in Property Management: Tips for Engaging Staff and Residents

    Unlock the Power of Technology in Property Management: Tips for Engaging Staff and Residents

    In today's episode, join Ashley Lipp, VP of Residential Property Management at Lloyd Properties, as we chat about her journey in property management and her strategies for successful leadership and technology integration. You'll gain insights into how a simple leadership approach can enhance technology adoption and improve operations, making complex processes seamless and efficient. Discover the importance of maintaining human touch in a tech-driven world and how strategic thinking can overcome technology challenges. Tune in to learn more and get inspired by Ashley's experience and wisdom in navigating the multifamily industry! 
    This is a production of Habanero Media.
     

    • 23 min
    Strategies for Multifamily Managers to Negotiate Lease Agreements

    Strategies for Multifamily Managers to Negotiate Lease Agreements

    Strategies for Multifamily Managers to Negotiate Lease Agreements
     In today's episode, we delve into the pivotal role of negotiation within the multifamily industry, particularly focusing on managing lease renewal negotiations with residents. You'll discover why mastering the art of negotiation isn't just about clinching deals but also about enhancing your professional trajectory and the community you serve. From sharing our personal experiences to revealing strategies for lease renewal negotiations that ensure a win-win for all parties involved, this short conversation is packed with insights and laughter that you won't want to miss.     
    This is a production of Habanero Media.
     

    • 9 min
    Tips To Get Staff, And Residents, On Board With New Tech

    Tips To Get Staff, And Residents, On Board With New Tech

    In today's episode, we dive into the crucial topic of implementing new technology in multifamily properties, a challenge many of us have faced. You'll learn five tips to ensure a successful multifamily technology rollout, from securing buy-in from leadership to celebrating every small win to keep your team motivated and engaged. Join us as we unpack the importance of comprehensive training tailored to specific roles, the power of identifying champions within your team, and the necessity of making the implementation process ongoing. 

    • 11 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

Rosie the R ,

Great content

Good to hear a different take on the world of multifamily and how to improve the resident experience! Can’t wait to see what other guests they have!

Ipadnotetaker ,

Excited to see what Zego does

Great topic that doesn’t get enough interest. Excited to see someone stepping up and add to the conversation property managers live every day.

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