18 episodes

Do you want to retain residents and improve your bottom line? Guests reveal how they build a standout multifamily resident experience, from tried-and-true tactics to new ideas. Discover the people and communities that are defining what it means to create and sustain an exceptional resident experience that produces real results in multifamily real estate.

The Resident Experience Podcast Nick Latz

    • Business
    • 5.0 • 6 Ratings

Do you want to retain residents and improve your bottom line? Guests reveal how they build a standout multifamily resident experience, from tried-and-true tactics to new ideas. Discover the people and communities that are defining what it means to create and sustain an exceptional resident experience that produces real results in multifamily real estate.

    How to create a thriving community by bringing mindfulness to property management

    How to create a thriving community by bringing mindfulness to property management

    How to create a thriving community by bringing mindfulness to property management
     
    What is mindfulness, and how is it linked to thriving communities? What role should mindfulness play in property management, and how can you get started? Listen in to Donna Lee, Professional Speaker, Author and Consultant as we dig into why bringing mindfulness to property management is a win-win for you and your residents.
     
    This is a production of Habanero Media

    • 39 min
    What multifamily can learn from the hospitality industry to create thriving communities

    What multifamily can learn from the hospitality industry to create thriving communities

     
    How does the multifamily experience mirror the hospitality experience? What do restaurants, hotels, and other entertainment venues  “get” that multifamily operators should take note of? And how can you leverage this to support thriving communities and your bottom lines? Listen now to Nichole Oswald, Regional Property Manager at RPM Living as we dig into what you should be learning and implementing from the hospitality industry.
     
    This is a production of Habanero Media.

    • 42 min
    How (not) to lose your service team members in 90 days: what they need to thrive

    How (not) to lose your service team members in 90 days: what they need to thrive

    How (not) to lose your service team members in 90 days: what they need to thrive

    • 33 min
    How building your personal growth fuels your company’s growth

    How building your personal growth fuels your company’s growth

    You’ve heard about how you need a personal brand. But did you realize a personal brand doesn’t benefit just you? Can there really be a circuit from personal brand to company growth to happy residents? Learn how Tony Sousa, Regional Manager for Embrey and “the most interesting person in real estate,” uses his personal brand to fuel his team's growth with a positive impact on residents and the bottom line. 
     
    This is a production of Habanero Media

    • 23 min
    How marketing can make or break a community

    How marketing can make or break a community

    Live where you love - or so we hear. But how can you ensure your residents do love where they live? How do you leverage your neighborhood? And what can marketing do to ensure they don’t ruin the community feel? Listen now as Barbara Savona, CEO &  Founder of Sprout Marketing Multifamily, dishes on how marketing can make or break you.
     
    This is a production of Habanero Media

    • 29 min
    Resident Experience Management Predictions for 2022

    Resident Experience Management Predictions for 2022

    Resident Experience Management Predictions for 2022
    Listen in to this live panel discussion held December 2021 as a panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022.
    This is a production of Habanero Media 
     

    • 47 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

Rosie the R ,

Great content

Good to hear a different take on the world of multifamily and how to improve the resident experience! Can’t wait to see what other guests they have!

Ipadnotetaker ,

Excited to see what Zego does

Great topic that doesn’t get enough interest. Excited to see someone stepping up and add to the conversation property managers live every day.

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