The shift in Customer Success approach to drive customer outcomes The Modern SaaS Podcast

In this episode, Shrenik Mhatre (Senior Manager, Customer Success Architects, VMware) and Mark Stagi (VP of Customer Success, Avoma) discuss the shift in the customer success approach to drive customer outcomes.

➡️ Key Points⁣ covered

00:00 - Intro
00:48 - The change in Customer Success focus in the last couple of years
01:05 - The shift from reactive and feature focused CS to customer's outcomes
02:28 - The struggle in making the shift


➡️ The Modern SaaS Podcast
Take a look at our other podcast episodes - https://www.avoma.com/podcast

➡️ Related resource
https://www.avoma.com/blog/should-you-charge-a-fee-for-customer-success