10 episodes

Insight and motivation for personal growth and business improvement. Sound Wisdom’s director of content strategy, Jennifer Janechek, talks with authors about their latest books and finds out what is inspiring them.

The Sound Wisdom Podcast Sound Wisdom

    • Education

Insight and motivation for personal growth and business improvement. Sound Wisdom’s director of content strategy, Jennifer Janechek, talks with authors about their latest books and finds out what is inspiring them.

    Earning the Right to Be Heard with Phillip Van Hooser

    Earning the Right to Be Heard with Phillip Van Hooser

    On this episode of The Sound Wisdom Podcast, bestselling author and award-winning speaker Phillip Van Hooser joins us to chat about his new book, 𝙀𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙚 𝙍𝙞𝙜𝙝𝙩 𝙩𝙤 𝘽𝙚 𝙃𝙚𝙖𝙧𝙙: 𝙎𝙚𝙡𝙡 𝙔𝙤𝙪𝙧 𝙄𝙙𝙚𝙖𝙨, 𝘽𝙪𝙞𝙡𝙙 𝙔𝙤𝙪𝙧 𝙄𝙣𝙛𝙡𝙪𝙚𝙣𝙘𝙚, 𝙂𝙧𝙤𝙬 𝙔𝙤𝙪𝙧 𝙊𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨.

    How do you sell your ideas and initiatives to key decision-makers?

    It can be difficult to gain the “ear” of decision-makers—and once you have it, even harder to present your case in a way that gets you the “yes” you’re looking for AND builds your influence with the decision-maker long term. Tune in to discover:

    ✔️ What most people get wrong about influence-building

    ✔️ Myths and misconceptions about decision-makers that you MUST know to approach persuasion and negotiation effectively

    ✔️ Key elements that affect your ability to be heard by decision-makers

    ✔️ Why getting the “yes” should be your secondary goal—and what your primary goal should be

    ✔️ Why small talk is not the best opening for selling your ideas

    ✔️ Phil’s favorite success story from the Earning the Right to Be Heard Process

    Join us for a fun, informative discussion about influence-building, and then pick up a copy of Phil’s book, 𝙀𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙚 𝙍𝙞𝙜𝙝𝙩 𝙩𝙤 𝘽𝙚 𝙃𝙚𝙖𝙧𝙙: https://amzn.to/3o6VmlY

    • 26 min
    Creating an “I’ll Be Back” Culture – with CX Expert Shep Hyken

    Creating an “I’ll Be Back” Culture – with CX Expert Shep Hyken

    On Episode 2.4 of The Sound Wisdom Podcast, we’re talking with customer experience expert Shep Hyken about how to create an “I’ll Be Back” culture—one that secures loyal customers—not just return customers. Featured content includes:  


    Top reasons a customer might “terminate” you—and how to avoid it 
    How to hit “reset” on your customer interactions so that you serve with kindness 
    Why it’s crucial to hire right, train right, and reinforce your vision for the customer experience
    Circumstances in which an organization might have to “terminate” a customer—and the best way to do so  

    For more on how to get your customers to say “I’ll be back!” pick up a copy of Shep’s latest book, 𝑰’𝒍𝒍 𝑩𝒆 𝑩𝒂𝒄𝒌: 𝑯𝒐𝒘 𝒕𝒐 𝑮𝒆𝒕 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒕𝒐 𝑪𝒐𝒎𝒆 𝑩𝒂𝒄𝒌 𝑨𝒈𝒂𝒊𝒏 & 𝑨𝒈𝒂𝒊𝒏, available from Sound Wisdom: https://amzn.to/3hQiEJm.

    • 22 min
    Getting Customers to Say “I’ll Be Back” with Shep Hyken

    Getting Customers to Say “I’ll Be Back” with Shep Hyken

    Repeat customers are “gold”—loyal customers are “sacred.” How do we build relationships with our customers so that they keep saying those magical words, “I’ll be back”?

    In this episode of The Sound Wisdom Podcast, customer experience expert and New York Times bestselling author Shep Hyken shares insight from his forthcoming book, I’ll Be Back: How to Get Customers to Come Back Again and Again. You’ll learn:


    What is the difference between a “return customer” and a “loyal customer”—and why does that matter?
    The #1 thing team members can do to build the relationship between themselves and the customers they serve
    How to leverage “Moments of Truth”—even negative ones like “Moments of Misery” and bland ones like “Moments of Mediocrity”—to build customer loyalty
    How to strike a balance between automation and personalization in customer service
    What Arnold Schwarzenegger can teach us about excellence in customer service (!!!)
    And more!

    Join us for another energizing episode of The Sound Wisdom Podcast that is sure to help you grow your business and enlarge your mindset.

    • 25 min
    Turning Uncertainty into Your Competitive Advantage with Meridith Elliott Powell

    Turning Uncertainty into Your Competitive Advantage with Meridith Elliott Powell

    In this episode of the Sound Wisdom Podcast, we talk with Meridith Elliott Powell, business strategist, keynote speaker, and award-winning author with expertise in business growth, sales, and leadership strategies. Meridith’s new book THRIVE: Strategies to Turn Uncertainty to Competitive Advantage, shares a 9-step formula for making uncertainty your company’s competitive advantage. In this episode, we cover:


    why your beliefs about uncertainty matter just as much—if not more—than your response to it
    what can be gained from viewing uncertainty as cyclical (with a history lesson you won’t want to miss!)
    when pivoting can hurt your company—and when it can help it
    leadership strategies for leading through uncertainty—with particular insights about younger millennials and Gen Zers
    how we can manage our emotions about uncertainty so that we can make smarter business decisions
    how we can apply these business lessons to our personal life as well!

    Tune in for this informative, energizing episode that will help you not just anticipate uncertainty—but THRIVE through it.

    • 19 min
    Becoming Immune to Stress with Eliz Greene

    Becoming Immune to Stress with Eliz Greene

    Did you know that job stress has surpassed smoking as the leading cause of preventable death in the United States? That staggering statistic derives from Eliz Greene’s new book, Stress-Proof Your Life: High Performance under Pressure. In the first episode of Season 2 of The Sound Wisdom Podcast, host Jennifer Janechek, director of content strategy at Sound Wisdom, sits down with Eliz to talk about actionable strategies anyone can implement today to deal with chronic stress. We cover:


    Why most stress-management solutions are addressing the wrong problem (hint: work-life balance is not your primary issue!)
    How to sort through the mire of stressors that leave us feeling stressed in general without knowing exactly why
    How to respond to acute stress that is causing us physical harm and psychological distress
    Two simple strategies for processing cortisol out of your system right now, wherever you are
    Why a “mid-life crisis” might actually be a stress-management problem—and what you can do about it
    How we can manage vulnerability, a major stressor, in the COVID era
    Why your “stress-recovery personality” matters—and how you can find out what yours is

    Tune in for an enlightening episode of The Sound Wisdom Podcast that will help you find the relief you need—FAST!

    • 33 min
    Mindset Matters with Ricky Kalmon

    Mindset Matters with Ricky Kalmon

    Guest Ricky Kalmon, author of Leverage Your Mindset: Overcome Limiting Beliefs and Amplify Your Life, joins us to discuss how we can harness the power of our mindset to eradicate the destructive self-talk that holds us back from achieving the results we want in life…whether it be better health, improved athletic performance, increased productivity, enhanced resilience, or something else!  Watch to learn more about:


    how your mindset is like software that requires periodic UPDATING to operate at maximum capacity—and today is the day you hit INSTALL UPDATES NOW
    how we’re holding ourselves back by running our default internal scripts without maintenance
    why “vegging out” in front of the TV, scrolling social media, and engaging in other “mindless” activities serve their purpose, but don’t entirely serve your mindset—you need active and intentional relaxation, which Ricky teaches you in his Leverage Your Mindset program!
    what high-performing individuals like professional athletes have that you might not…YET!
    one change we can make today that will boost our momentum toward changing the way we think and, by extension, changing our life AND MORE!

    Ricky’s book Leverage Your Mindset: Overcome Limiting Beliefs and Amplify Your Life is published by Sound Wisdom and available to buy from Amazon, Barnes & Noble, Books-a-Million, Porchlight Books, and other fine retailers on September 15, 2020.  http://amzn.com/1640952160.

    • 21 min

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