The Supportive Podcast

Help Scout
  • 5.0 (3)
  • 管理
  • 一月一更
The Supportive Podcast

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

单集

  1. Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    10月24日 · 附赠内容

    Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    Mat shares a special crossover: Episode 6 of Epochal Growth with host Sarah Caminiti interviewing Ben McCormack, a customer experience expert, who discusses the importance of customer journey mapping in fostering customer-centricity within organizations. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth

    55 分钟

  2. 10月9日 · 附赠内容

    Supportive Shorts — My First Customer Service Job

    Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know.

    3 分钟
  3. Episode 5 - Escape the Queue

    9月23日

    Episode 5 - Escape the Queue

    Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. See https://www.helpscout.com/resources/supportive-podcast/S1E5/ for more.

    33 分钟
  4. Episode 4 - Greatest Mistakes in Customer Service History

    8月29日

    Episode 4 - Greatest Mistakes in Customer Service History

    In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia. For more information on all of these incidents, a full transcript, and further reading, visit https://www.helpscout.com/resources/supportive-podcast/S1E4/

    19 分钟

  5. 8月15日 · 附赠内容

    Supportive Shorts - Time is Money

    Mat explores the recent Biden/Harris announcement of a "Time is Money" crackdown on customer hostile business practices.

    4 分钟
  6. Episode 3 - Secrets of A Product Manager

    7月25日

    Episode 3 - Secrets of A Product Manager

    Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/supportive-podcast/S1E3/

    25 分钟

  7. 6月27日 · 附赠视频

    Supportive Shorts - We (May) Need Another Hero

    Mat reveals that Aussies love Tina Turner, but thinks customer support teams may soon need another hero.

    5 分钟
  8. Episode 2: Self-Service is the Future of Online Support

    6月18日

    Episode 2: Self-Service is the Future of Online Support

    Self-service technology, through AI, is the future of online support.

    17 分钟

  9. 6月11日 · 附赠内容

    Supportive Shorts - The AI-First Bandwagon

    In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company.

    4 分钟
  10. Episode 1: AI and the Future of Support Teams

    5月2日

    Episode 1: AI and the Future of Support Teams

    AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. For notes, links, and a full transcript: https://www.helpscout.com/resources/supportive-podcast/S1E1/ Please send feedback to yourfriends@helpscout.com

    17 分钟
  11. Welcome to The Supportive!

    第 1 集预告片

    Welcome to The Supportive!

    To deliver consistently great customer experiences takes good leaders making customer-centric decisions all the way down. There just aren’t enough of those leaders out there. We need more of them, a lot more. The good news is, we can make more, and that's what this podcast is for. In this trailer, meet your host, Help Scout's Mat Patterson, and learn a little more about what is coming up. For more information visit: https://helpscout.com/resources/supportive-podcast

    1 分钟

预告

评分及评论

5
共 5 分
3 个评分

关于

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

信息

  • 创作者
    Help Scout
  • 活跃年份
    2024年
  • 单集
    11
  • 分级
    儿童适宜
  • 版权
    © 2024
  • 节目网站
    The Supportive Podcast

若要收听包含儿童不宜内容的单集，请登录。

关注此节目的最新内容

登录或注册，以关注节目、存储单集，并获取最新更新。
选择国家或地区

非洲、中东和印度

亚太地区

欧洲

拉丁美洲和加勒比海地区

美国和加拿大