Fed up with tech hype and buzzwords? Looking for a tech podcast where you can learn and be inspired by real-world examples of how technology is transforming businesses and reshaping industries?
Keep informed of the latest business and tech trends by listening to stories of other people in your field and how they are overcoming challenges with emerging technologies. Learn from the guest's actionable tips, and lessons learned to obtain greater clarity and how you can leverage technology.
In this daily tech podcast, Neil interviews tech leaders, CEOs, entrepreneurs, futurists, technologists, thought leaders, celebrities. I have also teamed up with Citrix and its Citrix Ready partners to reveal how they are solving problems together while building the future of work.
We discuss how tech trends such as AI, machine learning, 5G, IoT, AR, VR blockchain, crypto, and digital transformation strategies are already reshaping our world.
Guests from every industry educate listeners through sharing their road to success, startup stories, and how technology transformed their business and life. Join me for a daily dose of optimism and motivation as I prove that technology really does work best when it brings people together.
"Balancing Tech and Touch: Leadership Lessons from Arise Virtual Solutions' Jonathan Shroyer
In today's episode, I sit down with Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions and one of CIO Journal's "Top CX Professionals of 2022." This episode offers an in-depth exploration into the intricacies of modern customer experience (CX) and unpacks the key priorities every leader should focus on for organizational success.
We discuss the urgent importance of psychological safety in the workplace. Jonathan illuminates how empathy, communication, and genuine leadership can catalyze team engagement and drive business outcomes.
As we navigate through the era of digital transformation, the conversation shifts to how artificial intelligence (AI) is revolutionizing the CX industry. We dissect the ethical complexities and operational challenges tied to AI implementation. They stress that while AI has the potential to optimize efficiency, the human element of empathy must never be sidelined.
The discussion takes a practical turn as they tackle the pressing need to strike a balance between automation and human touch in customer service. Drawing upon decades of experience, Jonathan provides insights into harnessing next-gen AI for creating compelling customer journeys, without losing sight of employee experiences.
Kore.ai: AI-Optimized Customer and Employee Experiences
In today's episode, I engage in a discussion with Raj Koneru, the visionary founder and CEO of Kore.ai, a global leader in enterprise conversational AI solutions. With the recently announced Experience Optimization (XO) Platform V10.1 upgrade, Kore.ai is breaking new ground in the fast-evolving realm of automated customer service.
The conversation kicks off with the fascinating journey of Kore.ai, tracing its evolution from initial proof-of-concept stages to a comprehensive solution for customer service automation. Raj provides an insider's look at the platform’s innovative features like Smart Co-Pilot and AI-Assisted Dialog Nodes, revealing how generative AI and large language models are revolutionizing the bot development process by enabling dynamic workflows and dialogues.
Dive deeper as Neil and Raj explore the fusion of Large Language Models (LLMs) with ontology-based knowledge graphs, which opens new vistas for personalized and contextually aware bot interactions. The concept of domain-specific Intelligent Virtual Assistants (IVAs) is brought into focus, demonstrating how AI can be meticulously tailored to meet specialized business requirements.
Not stopping at customer interactions, the episode also delves into Kore.ai's ambitious plans to expand the scope of conversational AI to all applications. Raj provides insights into their strategic initiatives, including a burgeoning professional services business unit facilitated through preferred platinum partnerships. He also shares his vision for the future, which includes a revolutionary new product aimed at enhancing employee productivity.
For any business looking to stay ahead in the age of AI and automation, this episode offers a wealth of insights. You'll come away with a nuanced understanding of conversational AI's current state and future possibilities, and how Kore.ai is pioneering these advancements.
Democratizing Digital: How Issuu is Leveling the Playing Field for SMBs
I sit down with Joe Hyrkin, the visionary CEO of Issuu, a premier omni-channel content tools and publishing platform. With a career spanning over two decades in the startup and tech space, Joe lends his profound insights into the ever-changing landscape of marketing and technology that small and medium-sized businesses navigate daily.
The conversation kicks off with an exploration into the challenges and opportunities faced by SMBs in 2023, especially in the realms of digital marketing and tech adoption. Neil and Joe delve into the disruptive forces, from Google to AI-powered tools, that have democratized access to technology, thereby enabling businesses to be more efficient and creative.
At the core of the discussion is Issuu's role in simplifying the content creation process. Transforming a single piece of content into multiple formats and integrating seamlessly with platforms like Canva and MailChimp, Issuu is setting new standards in digital content distribution. They also tease a future where Issuu intersects with the burgeoning Metaverse, adding yet another layer of complexity and opportunity for both business and entertainment.
Shifting gears, the duo tackles the subject of scaling in the Metaverse. Joe emphasizes the critical importance of delivering real value to consumers and fostering strategic partnerships within this expansive ecosystem. The conversation culminates with a candid discussion on navigating businesses through periods of global uncertainty. Drawing from his extensive experience, Joe highlights the enduring principles that can guide entrepreneurs and businesses through tumultuous times.
As an industry veteran who's been at the helm of various startups and tech companies, and with a portfolio that includes stints at Reverb, SingleFeed, and the Economist Group in China, Joe offers a multi-faceted view on marketing, technological innovation, and what lies ahead in the uncharted waters of the Metaverse.
Tenable - Hacker Trends and Cybersecurity with Nico Popp
I explore the escalating challenges of cloud security and hacker trends with Nico Popp, Chief Product Officer of Tenable—the leading Exposure Management company. With public cloud spending estimated to soar to nearly $600B in 2023, organizations find themselves in a race against evolving cyber threats.
Nico lends his expertise to decode the complexities around the pressing need for unified Cloud Security Posture Management and vulnerability solutions, as Tenable rolls out advancements in their Tenable One platform.
The episode unpacks how simple misconfigurations and software vulnerabilities can serve as gateways for significant security breaches, making it essential for businesses to transition from reactive threat detection to preventative cloud security.
Nico also highlights the concept of exposure management as a paradigm shift that consolidates various security vendors into a unified data platform. This forward-thinking strategy not only operationalizes vulnerability management but also transcends mere compliance to bolster real cybersecurity capabilities.
Tune in to glean actionable insights on achieving a robust cloud security architecture and staying a step ahead of imminent hacker trends. A must-listen for anyone tasked with safeguarding complex cloud environments.
Co-CEO Leadership in Fintech: A Conversation with Monika Liikamaa of Enfuce
In this episode of Tech Talks Daily, I sits down with Monika Liikamaa, Co-CEO of Enfuce, for a conversation that takes us from a hotel lobby to a moving taxi—illustrating that innovation never stands still.
With operations across Europe and numerous accolades under its belt, Enfuce is at the vanguard of modern payment processing. The discussion kicks off with the audacious strategic decision by Enfuce to move card issuing entirely to the cloud, positioning the company as a trailblazer in a highly competitive industry.
However, the episode isn't just a chronicle of tech milestones; it’s also a study in unconventional leadership. With Monika at the helm as Co-CEO—a rarity in any industry, but particularly in fintech—Enfuce is challenging the status quo on multiple fronts. Monika elucidates how this distinctive leadership model has been pivotal for the company, especially in navigating the complex fintech landscape.
Amid these business insights, Monika confronts an issue that the tech world often sidesteps: gender imbalance in leadership. With women making up a paltry percentage of CEOs in financial services globally, Monika’s perspective serves as both a wake-up call and a beacon of change. Tune in to discover how Enfuce is not just leading in technology, but also in shaping the future landscape of leadership in fintech.
Atom Computing: How the US can Win the Quantum Race
Today, I am joined by Rob Hays, the CEO of Atom Computing, a company specializing in the creation of scalable, gate-based quantum computers.
In an era where quantum computing is quickly evolving from theoretical research to practical application, Rob Hays comes forward with an impassioned perspective on why the United States needs to lead the global race in this pivotal technology.
As we unpack his views, you will discover a detailed roadmap that includes increased public funding, diversified investment strategies, and the essential role of government partnerships. Rob and I also tackle the increasingly important topic of talent acquisition and retention in the burgeoning field of quantum technologies. The conversation illuminates the U.S.'s struggles and opportunities as it attempts to maintain a competitive edge, particularly when pitted against international rivals in the technology sector.
However, this isn't merely about a race but the consequences of who crosses the finish line first. We will explore the monumental economic value and the array of industries that stand to benefit from large-scale quantum computing. Moreover, we will touch upon the implications of new rules under consideration by U.S. Treasury officials that could restrict the flow of investments and knowledge to foreign companies, particularly in China, which is making strides in semiconductors, AI, and quantum computing.
Join us as we engage in an incisive discussion that goes beyond the headlines to provide a nuanced understanding of the complexities, challenges, and vast opportunities in the world of quantum computing.
Informative and engaging!
Neil is an excellent host with a great way of breaking down complex topics with his array of guests. This is a great show for staying in the know on a range of topics - would definitely recommend adding it to your rotation.
Fantastic tech insights!
If you want to stay updated on the latest advancements in tech and learn from visionary entrepreneurs across various industries, this podcast is a must-listen. Neil consistently brings on guests from diverse backgrounds, showcasing the cutting-edge technology solutions they're creating and employing. It's a great source of inspiration and knowledge.
Entertaining and Inspiring
Neil has a knack for drawing out the most interesting personal anecdotes and useful insights to entertain and inspire listeners! Admire how he adeptly injects humor into tech talks!