11 episodes

Welcome to The Thread, a podcast about the latest tech and business trends in fashion, learning and outsourcing. 

The Thread CGS

    • Business
    • 5.0, 1 Rating

Welcome to The Thread, a podcast about the latest tech and business trends in fashion, learning and outsourcing. 

    The Future of Outsourcing, Call Centers and the Work-From-Home Model

    The Future of Outsourcing, Call Centers and the Work-From-Home Model

    Michael Mills, SVP, Global Sales, for the Contact Center Division at CGS, discusses the future of outsourcing, call centers and the work-from-home model. How will companies distribute their call center locations to maintain business continuity in times of crisis? Is technology being adopted at faster rates? Mike shares his cautiously optimistic vision for the next six to 12 months. 

    • 19 min
    Vlad Sterescu, SVP of call center solutions in EMEA, talks about the work from home model in call centers

    Vlad Sterescu, SVP of call center solutions in EMEA, talks about the work from home model in call centers

    Vlad Sterescu, Country Manager for CGS Romania and SVP of Call Center Solutions in EMEA, discusses working from home during COVID-19.  He talks about the advantages, challenges, and opportunities the work from home model has. What does the future of work from home look like and what are the benefits of a hybrid model

    • 23 min
    The Future of B2B eCommerce, Fashion Retail, and Apparel Wholesale with Paul Magel

    The Future of B2B eCommerce, Fashion Retail, and Apparel Wholesale with Paul Magel

    Non-essential retail brick and mortar stores are closed during the pandemic and ecommerce purchases increasing at rapid rate. What do these changes mean for the fashion, apparel and footwear industries? What does this mean for retailers and the fashion supply chain?
    Paul Magel, President, Business Applications and Technology Outsourcing Division at CGS speaks with Tommy See, CGS Director of Product Marketing. They discuss what the future holds for B2B eCommerce, fashion retail, and apparel wholesale.

    • 22 min
    Remote and Distance Learning with Doug Stephen, President of the Enterprise Learning Division at CGS

    Remote and Distance Learning with Doug Stephen, President of the Enterprise Learning Division at CGS

    We speak to Doug Stephen, President of the Enterprise Learning Division at CGS, about remote learning and development for enterprise organizations. Doug discusses the best way to transition to remote learning and the best formats that work in remote working situations. He also shares his advice for organizations facing remote learning challenges.

    • 8 min
    Managing Call Centers Remotely with Eitan Lombard

    Managing Call Centers Remotely with Eitan Lombard

    Eitan Lombard, Country Manager for CGS Israel talks about his day-to-day management of the call centers in the new environment. He discusses how he stays connected with his team and what he’s learned about his team while working from home. 

    • 8 min
    Moving Call Center Teams to WFH with Vlad Sterescu, SVP, Call Center Solutions

    Moving Call Center Teams to WFH with Vlad Sterescu, SVP, Call Center Solutions

    Vlad Sterescu, SVP, Call Center Solutions and Country Manager for CGS Romania discusses rapidly deploying plans to move thousands of call center teams to work from home (WFH). He talks about how he maintains some sense of normalcy and learning new things about his staff.

    • 9 min

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