41 episodes

Short conversations with smart people with good ideas to help you run your veterinary practice more effectively. Each month, your host, Brendan Howard, puts a subject of importance to practice managers under the microscope with a subject matter expert to help you grapple with real-life management problems.

Loosely arranged around the topics required to complete the CVPM, this show will help you with ideas and inspiration to take on some of the big problems and opportunities we all face in veterinary medicine.

The Veterinary Business Success Show VetX International

    • Business

Short conversations with smart people with good ideas to help you run your veterinary practice more effectively. Each month, your host, Brendan Howard, puts a subject of importance to practice managers under the microscope with a subject matter expert to help you grapple with real-life management problems.

Loosely arranged around the topics required to complete the CVPM, this show will help you with ideas and inspiration to take on some of the big problems and opportunities we all face in veterinary medicine.

    Ep 41: Why Is CE So Old-Fashioned? With Dr. Liz Barton

    Ep 41: Why Is CE So Old-Fashioned? With Dr. Liz Barton

    In today’s episode of The Veterinary Business Success Show, Brendan Howard is joined by Dr. Liz Barton to discuss how Micro-Learning can improve knowledge gain and retention in the veterinary field and beyond.
    Liz has a Master’s Degree in Veterinary Medicine from the University of Cambridge and has more than 15 years of experience in the field. She has previously served as a Veterinary Surgeon at Frame, Swift, and Partners; a Veterinary Surgeon at The Cromwell veterinary group limited; Director at CIC; and currently serves as the Head of Communications at VetCt and the Co-Founder of WellVet.
    In this episode, Liz articulates her findings from the white paper she published. She compares the traditional model of learning to the modern way. According to her, the modern model of learning allows people to gain and retain more knowledge compared to the former. She breaks down the model into three forms- on-job learning, social interaction, and educational events.
    Listen in to learn more about Liz Barton’s Ideas and how they can improve your Vet practice.
    Episode Outline
    [00:00] Intro
    [01:03] Brendan asks ‘What was your education like before you started this paper? What experience did you bring?’
    [03:10] Liz Barton gives the differences between the various types of learning and their effect on knowledge retention.
    [05:10] Liz gives her work-in-practice experience and its effect on her learning habit.
    [07:55] Explanation of how the learning and development model changed now from the one used in the 90s?
    [10:56] Liz talks about the flip side of the micro-learning model of acquiring knowledge.
    [12:50] Ad break. https://www.vetxinternational.com/podcasts/ (Learn More)
    [14:10] The episode resumes with Brendon asking how the specific goals of the learning model differ for different kinds of learners.
    [17:46] Does micro-learning create stronger learning goals among learners?
    [19:43] Brendon and Liz discuss how the adult human brain needs periodical breaks when learning.
    [22:42] Liz explains how micro-learning improves Vet CT in the various specializations in the Veterinary field.
    [26:39] Brendan asks ‘Do your specialists have a chance to teach?’
    [28:38] Closing Ad
    [29:22] The end. https://www.vetxinternational.com/podcasts/ (Learn More)

    • 29 min
    Ep 40: Does Free or Low-Cost Care Hurt Private Hospitals? with Dr. Roger Haston

    Ep 40: Does Free or Low-Cost Care Hurt Private Hospitals? with Dr. Roger Haston

    In today’s episode of The Veterinary Business Success Show, Brendan Howard holds a candid conversation with Roger Haston on ‘How People Choose and Perceive Quality of Veterinary Services in Relation to Prices’.
    Roger Haston is an economic expert with over 20 years of experience in various fields, including the veterinary industry. He has previously served as the President at Point Source Consulting, Executive Director at Animal Assistance Foundation, Chief of Analytics at PetSmart Charities, and currently serves as the President at The Institute for Animals.
    In this episode, Roger Haston discusses his thoughts on How People Choose and Perceive Quality of Veterinary Services in Relation to Prices, mostly based on the findings in his research paper Simulation of the effect of low-cost companion animal clinics on the market for veterinary services. Haston explains how the entrance of low-cost clinics in the veterinary field can actually boost the profits of other clinics offering services at a relatively higher rate.
    Episode Outline:
    [00:00] Introductory Ad
    [02:26] The show starts with Roger Haston giving his thoughts on the fear effect of low-cost services in the market for the veterinary field
    [03:50] What are the simulations you did and what were their results in the research?
    [06:20] Roger Haston explains a third attribute influencing consumer behavior
    [07:50] Brendon asks Haston if, through his simulation, found or assumed that average consumers are price insensitive
    [12:36] Roger Haston explains how low-cost options mean high profits and higher price practices.
    [14:13] Ad Break. https://www.vetxinternational.com/podcast/ep-21-bash-halow/ (Learn More)
    [15:29] How does the entrance of non-profit charities affect the veterinary field?
    [20:32] Roger Haston explains profitability differences between veterinary ventures with and those without a specific niche in the market
    [23:00] Can low-cost facilities make profits in low consumer volume areas?
    [25:00] Roger Haston elucidates on the studies he uses to back his thoughts and ideas
    [26:34] Haston explains why it is important for all veterinary ventures, for-profit and non-profit, to create awareness of the need for veterinary services
    [28:00] Haston provides his contact details
    [28:46] Closing Ad
    [29:26] The end: Join our http://www.vetxinternational.com/leaders (Leaders) community

    • 29 min
    Ep 39: Listen to Emotion, Don't Fight It with Karla McLaren

    Ep 39: Listen to Emotion, Don't Fight It with Karla McLaren

    In today’s episode of The Veterinary Business Success Show, Brendan Howard interviews emotional intelligence expert, Karla McLaren.
    Karla has a Bachelor of Arts Degree in Social Science from California State University where she excelled with a GPA of 4.0. In 2014, she graduated from Sonoma State University with a Master of Education, Curriculum and Instruction.


    Karla McLaren, M.Ed. is an award-winning author, social science researcher, and pioneering educator whose empathic approach to emotions revalues even the most “negative” emotions and opens startling new pathways into self-awareness, effective communication, and healthy empathy. She is the founder and CEO of Emotion Dynamics LLC and EmpathyAcademy.org.


    She is the author of Embracing Anxiety: How to Access the Genius of This Vital Emotion (2020), The Dynamic Emotional Integration Workbook (2018), (with Janja Lalich, PhD) of Escaping Utopia: Growing Up in a Cult, Getting Out, and Starting Over (Routledge 2017), The Art of Empathy: A Complete Guide to Life’s Most Essential Skill (2013), The Language of Emotions: What Your Feelings are Trying to Tell You (2010), and her most recent book, The Power of Emotions at Workplace (2021).


    In this Episode, Karla McLaren dives into the depths of emotional intelligence in the workplace and other social settings.


    Outline of this Episode:
    [00:00] Intro brief
    [01:21] The podcast starts with Brendan asking Karla McLaren how she has managed to write about emotions for so many years now
    [02:16] Karla McLaren explains how she learned about emotions from Animals
    [03:55] Karla McLaren and Brendan discuss the neurological explanation of human emotions
    [05:12] McLaren expounds on the relationship between emotions, anxiety, and intelligence.
    [07:15] How did the book Power of Emotions at Work come about? Brendan asks McLaren to explain how and why she decided to write the book.
    [09:45] Karla McLaren explains her ability to read the emotions of people at any workplace
    [11:28] McLaren discusses emotional regulations in the workplace and other social structures.
    [13:25] Brendan asks McLaren to share her thoughts on why people fear sharing their feeling or discoveries in social settings
    [14:58] McLaren and Brendan joke about the joyous feeling when others lose.
    [15:19] Ad break- https://www.vetxinternational.com/leaders (Learn more) here
    [16:25] The show resumes McLaren explaining the importance of developing a relevant emotional dictionary in a workplace
    [18:45] McLaren discusses her Emotional Dictionary book
    [21:10] Karla McLaren expounds on emotional intelligence abilities.
    [23:17] Brendan asks McLaren to share her reflection on a time when she was at a place where there were high emotions and rationality.
    [28:26] McLaren explains about setting emotional boundaries in workplaces
    [31:20] Which is the first step one should take in improving emotions at the workplace?
    [34:33] Closing Ad
    [35:28] The podcast show comes to an end

    To access the extended version of this podcast episode, join our Leaders community.

    • 35 min
    Ep 38: A Cause And A Business: The Practice of Dr. Krista Magnifico

    Ep 38: A Cause And A Business: The Practice of Dr. Krista Magnifico

    In today’s episode of The Veterinary Business Success Show, host Brendan Howard is joined by veterinary practice owner, blogger, YouTuber, and entrepreneur, Dr. Krista Magnifico.
    Dr. Krista is a second career veterinarian, with 17 years of experience as the owner of a small animal practice “where wearing your heart on your sleeve and kissing every patient is our norm. We are a dedicated, compassionate group of women who work hard to make as many happy endings as fate will allow.”


    Before getting into veterinary medicine, Krista was a merchant mariner and after graduating from the United States Merchant Marine Academy, she sailed for 10 years as Chief Mate of cable laying ocean-going vessels!


    Alongside her veterinary duties, Kirsta is a blogger, YouTuber, and veterinary entrepreneur with the aim to provide more access to affordable care for all pets in need. She also recently returned from Ukraine, where she helped provide veterinary care to animals displaced from the war.

    • 32 min
    Ep 37: Can You Future-Proof a Practice With Creativity?, with Portia Stewart

    Ep 37: Can You Future-Proof a Practice With Creativity?, with Portia Stewart

    The only thing certain is change, so what changes will allow you to continue to grow a thriving practice?
    In today’s episode of The Veterinary Business Success Show, we’re joined by Portia A. Stewart, former editor at First Line, and perpetual advocate of veterinary team members, and creativity consultant.
    Portia Stewart has spent 19 years working in companion animal health media. As well as being the former editor of Firstline magazine, aforementioned, she is also the former Team Channel Director for dvm360 and vice president of content and a content strategy director. Portia has over 20 years of media experience that includes leading creative teams through digital and data transformations. She leverages data-driven insights to help teams develop products that delight and engage audiences.
    Portia launched her business Mind Full Creatives in 2021 to help businesses sync their investments in innovation to their revenue.


    In this episode, Portia wants you to start thinking about how you can create the right environment to get the right ideas for change—by asking for ideas in the right way, experimenting with those ideas, and putting the right resources in place to turn those ideas into reality.




    Outline of this episode:


    [01:17] Portia shares her journey.
    [04:48] How creativity works in smaller companies versus larger, established ones.
    [07:04] Selling pet health as opposed to individual products or services.
    [13:07] Breaking down the vision you have for your business into milestones.
    [16:30] Ad break - http://vetxinternational.com/leaders (Our veterinary leadership program).
    [17:46] Divergent thinking versus convergent thinking.
    [20:28] Best practices when conducting future-proofing sessions.
    [24:12] A different way to think of “failure”.
    [25:49] Baby steps that any company can take to start future-proofing their business today.
    [28:28] The benefits of “questionstorm” sessions.
    [31:15] The episode wraps up.

    Sign up to http://www.vetxinternational.com/leaders (Leaders) to access the extended version of this podcast.

    • 32 min
    Ep 36: Leadership Actions and Their Effects On Veterinary Practice Culture, with Dr. Dermot and Dr. Dave

    Ep 36: Leadership Actions and Their Effects On Veterinary Practice Culture, with Dr. Dermot and Dr. Dave

    In today’s episode of The Veterinary Business Success Show, host Brendan Howard is joined by VetX’s very own ‘Head of Veterinary Partnerships and Research’, Dr. Dermot McInerney, and our founder and CEO, Dr. Dave Nicol, to discuss everything you need to know about their Leadership and Culture Study: Leadership Actions and Their Effects On Veterinary Practice Culture.
    Research from the study found a definitive link between leadership and practice culture. The study, carried out during SPVS-VMG Congress 2020 (UK), and FetchDVM360 Conference (USA), collected data from veterinary leaders (practice owners, managers, etc) to establish whether their ability to address toxic behaviors, install practice values, hire/retain staff, and/or manage their own time impacted the overall culture of their practice. With the aim to establish what steps leaders could take to run successful clinics amid global workforce shortages.
    About the authors: Dr. Dermot McInenery is the lead author of the report and undertook much of the data collection and analysis. Dr. Dermot joined VetX in 2021. He is a graduate of the University of Bristol and has worked in Surrey and Northern Ireland as a Veterinary Surgeon. He, alongside Dr. Dave Nicol (the CEO and founder of VetX International), coauthored the study. Dr. Dave has more than 20- years of veterinary clinical practice expertise. He has owned or part-owned multiple veterinary practices and consults widely at a board level with veterinary businesses globally. Dr. Nicol has published three books, written hundreds of articles, and hosts the Blunt Dissection Podcast. In 2019 he won the VMX practice management speaker of the year award.


    Tune in to learn more about what the study is all about, what the findings were, and where you can download your own copy.


    Outline of this episode:
    [01:13] The episode kicks off with Brendan introducing the pair and asking why they decided to launch the study and who was it aimed at.
    [03:30] Did Dave and Dermot (and all participants) have a clear vision of what workplace culture was?
    [07:44] Does culture matter and is it controllable?
    [11:17] What were the other four pillars in the study?
    [12:58] How did the study come about?
    [17:38] Ad break - join http://www.vetxinternational.com/leaders (Leaders. )
    [18:31] Brendan asks Dermot if he was shocked by the results because of his own experiences?
    [20:07] How did time management come into the vision of culture?
    [27:57] What did they find about toxic behavioral issues in practices?
    [30:18] Brendan asks Brendan and Dave about their approach to toxic employees.
    [34:45] The episode wraps up to an end.

    • 35 min

Top Podcasts In Business

Ramsey Network
iHeartPodcasts
NPR
Her First $100K
Jocko DEFCOR Network
Pushkin Industries

You Might Also Like

Dr. Andy Roark
Veterinary Financial Summit
That Vet Life Podcast
Blunt Dissection
Uncharted Veterinary Community
Dr. Justine Lee, DACVECC, DABT and Dr. Garret Pachinger, DACVECC