The weWFM Podcast The weWFM Podcast

If you missed the previous episode, please give it a go before you join this for part 2.

Join us for a special episode of our show as we dive into the topic of Workforce Management 2.0: Why Embracing Flexibility is the Key.

Our two expert guests, Vosy Gordon, and Alec Bowman_Clarke, bring years of experience and captivating stories to the conversation.

Don't miss out on this insightful discussion as we explore the future of workforce management.

Join us for a special episode of our show as we dive into the topic of Workforce Management 2.0: Why Embracing Flexibility is the Key.

Our two expert guests, Vosy Gordon and Alec Bowman_Clarke, bring years of experience and captivating stories to the conversation.

Don't miss out on this insightful discussion as we explore the future of workforce management.

In this episode, Emily Gray, Chief Customer Officer at Playvox, joins us to speak about the future of work in a Digital Era.

Emily's unique background of being customer-centric provides the perfect perspective of what we can expect in the future.

How is AI going to impact how we work, and how do companies should prepare and set up to succeed, what strategies do you and your company have in place to embrace change in this new digital world? All of this and much more in today’s episode.

Discover more about Playvox at https://www.wewfm.com/our-sponsors

In this episode, Chrissy Calabrese, Vice President of Product Marketing at Playvox, joins us to discuss tips and tricks to master the work in a digital Era.

How to leverage automation, AI, and the role that WFM has to play in the future.

Chrissy is a Technology leader with 20+ years in WFO, skilled in product marketing and management, and an expert in customer experience and contact center operations.

A recognized industry thought leader, get to know from Chrissy's unique perspective the role of AI in the New Digital Era.



Discover more about Playvox at https://www.wewfm.com/our-sponsors

In this episode, Michelle Randall, Chief Marketing Officer at Playvox, joins us to speak about working in a digital Era.

Michelle helps us set the stage to become prepared to embrace this digital working environment while defining the role of technology in the current landscape.

A recognized industry speaker and thought leader, get to know from Michelle's unique perspective how to be prepared for the New Digital Era.



Discover more about Playvox at https://www.wewfm.com/our-sponsors

In this exciting podcast episode, Chris Dealy, WFM Evangelist at injixo joins the podcast to discuss the evolution of workforce management and how important it is to plan effectively.
Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM, and he knows the business case inside out.
As an industry expert, Chris defines workforce management and discusses its benefits, including efficient staffing and scheduling to create a seamless customer experience. With his years of experience, Chris shares how the industry has evolved and why planning is crucial to achieving success. Tune in to learn how to make strong recommendations and help your business make the right decisions with effective workforce management planning.

To know more about what does a top-performing contact center workforce planner look like?
https://blog.injixo.com/workforce-planner-skills-and-planner-personality
Follow him on LinkedIn