Thom Linford - AI and Automation Leader, AGL Energy How to AI

In this episode, I interview Thom Linford about his experience helping AGL to improve customer experience through AI chatbots.
We cover:
How to decide if an AI project is worthwhile
The key to success long term is building trust
Addressing preconceived ideas about AI
Getting stakeholders on board, and the importance of listening
The importance of a diverse team
The value of partnering with startups