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Cold calling is a technique used by sales representatives to contact potential customers without familiarizing themselves with them. It can be a difficult task, but with some preparation and the right approach, it can be effective.

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An inbound call center is a form of customer service center that primarily deals with receiving and addressing incoming calls from customers. These calls often include inquiries about products or services, technical support, and order processing

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Inbound call centers receive incoming calls from customers. A support team typically monitors inbound centers since the calls are usually from existing customers with issues.