13 min
To Benchmark or Not To Benchmark | EPS #6 Your CX Energy Boost!
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- Business
Join the Champions League of Customer Experience Transformation!Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/Recognize this mechanism? "When we score higher than the benchmark, we say: yes! we are done! When we score lower than the benchmark we start questioning the research..."In this episode Zanna and Miranda discuss the content of benchmarking.💡 Does it make sense at all?💡 If yes, when does it make sense? 💡 How can I best benchmark NPS or satisfaction?They also ...
Join the Champions League of Customer Experience Transformation!Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/Recognize this mechanism? "When we score higher than the benchmark, we say: yes! we are done! When we score lower than the benchmark we start questioning the research..."In this episode Zanna and Miranda discuss the content of benchmarking.💡 Does it make sense at all?💡 If yes, when does it make sense? 💡 How can I best benchmark NPS or satisfaction?They also ...
13 min