Transforming Application Support Services, A Perspective!‪!‬ AMS

ITIL standards define support processes which cover all aspects of service delivery, and it also stresses on "Creation of value through service delivery”. Now if we superimpose the transformational elements on these ITIL processes, we can quickly get a structured framework for transforming AMS services. In this Podcast let us look at three keyways to achieve it – one ticket resolution agents, second automation tools and the third service orientation.

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