120 episodes

Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!

Transforming Customer Operations with AI Arek Skuza Arek Skuza

    • Business
    • 5.0 • 1 Rating

Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!

    AI-Driven Customer Operations: Strategies and Insights: Podcast with Sol Rashidi

    AI-Driven Customer Operations: Strategies and Insights: Podcast with Sol Rashidi

    Today's podcast features the incredible Sol Rashidi, author of "Your AI Survival Guide" and an expert in the field of AI and customer operations. Together with Sol we discussed the practical applications of AI in customer operations, the transformative impact of AI on customer service, and strategies for effective AI integration.

    Join us for an enlightening conversation on the future of AI in customer service.

    I encourage you to follow Sol here: https://www.linkedin.com/in/sol-rashidi-a672291/

    • 46 min
    Transforming Customer Interactions and Sustainability with AI - Podcast with Manuel Vexler

    Transforming Customer Interactions and Sustainability with AI - Podcast with Manuel Vexler

    It was my pleasure to host Manuel Vexler on our latest episode where we discussed how AI is changing the game for customer interactions and sustainability.

    We talked about AI-powered tools for collecting feedback, real-time sentiment analysis, the evolution of customer service, the importance of sustainability, how AI encourages customer participation in green practices, and the value it brings.

    Tune in for an insightful and engaging conversation!

    If you're interested in more insight from Manuel, follow him here: https://www.linkedin.com/in/manuelvexler/

    • 38 min
    Defining Success Metrics for AI Projects

    Defining Success Metrics for AI Projects

    On this episode I'm diving into a topic that's crucial for any AI project: defining success metrics.

    I'll walk you through why it's so important to set clear, measurable goals from the get-go. We'll chat about strategies for blending both numbers and insights to track progress effectively.

    Whether you're a seasoned AI pro or just starting out, join me as we explore how to steer your project toward success. Get ready for practical tips and insights that will help you chart your course and hit those AI milestones. Tune in and let's navigate the world of AI together!

    • 26 min
    AI-Powered Customer Service: Efficiency, Personalization and Competitive Edge

    AI-Powered Customer Service: Efficiency, Personalization and Competitive Edge

    Join me in exploring the exciting world of AI in customer service. In this episode, we'll dive into how AI is a game changer in enhancing efficiency and personalizing customer interactions. If you're curious about giving your business a competitive edge with AI, this is for you. We’ll cover practical tips and real-world examples, making AI approachable and actionable. Let's unravel the potential of AI together and transform your customer service experience!

    • 27 min
    Improving cooperation between business departments and the IT department in Maspex Group

    Improving cooperation between business departments and the IT department in Maspex Group

    In this episode I take you through one of my favorite case studies from my career: the Maspex Group's successful integration of their business and IT departments. We explore how together with Maspex we tackled challenges using automation and data analysis to foster a collaborative, efficient work culture.

    This podcast is a must-listen for business leaders and IT professionals looking for actionable insights on aligning business objectives with IT capabilities. Discover the strategies behind Maspex Group's innovative transformation and how similar approaches can be applied in various organizations. For further exploration of this topic, visit my article here: https://arekskuza.com/the-innovation-blog/improving-cooperation-between-business-departments-and-the-itdepartment-in-maspex-groups-ttransformation-projects-through-automation-and-data-analysis/.

    • 31 min
    Data Monetization: Transforming Information into Revenue Streams

    Data Monetization: Transforming Information into Revenue Streams

    In the "Data Monetization: Transforming Information into Revenue Streams" episode of my podcast, I offer a focused and objective look at how businesses can turn data into profit. Drawing on real-life examples and practical use cases, the episode covers key strategies for data monetization, aimed at professionals seeking to understand and implement these methods effectively. This concise discussion provides valuable insights for leveraging data in various business contexts.

    Thank you for listening!

    • 20 min

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