24 episodes

Looking to level up your trade business? Look no further than the Transforming the Trades podcast! Hosted by industry expert Lynn Wise, this show offers expert advice, strategies, and tools to help you grow and manage your business. From marketing to leadership, customer service to operations, Transforming the Trades covers a wide range of relevant topics for trade professionals. Whether you're a beginner or want to take your business to new heights, find the resources you need to succeed here. Don't wait! Tune in to Transforming the Trades today and take charge of your business's success.

Transforming the Trades Podcast: Hosted by Lynn Wise Transforming the Trades

    • Business
    • 5.0 • 3 Ratings

Looking to level up your trade business? Look no further than the Transforming the Trades podcast! Hosted by industry expert Lynn Wise, this show offers expert advice, strategies, and tools to help you grow and manage your business. From marketing to leadership, customer service to operations, Transforming the Trades covers a wide range of relevant topics for trade professionals. Whether you're a beginner or want to take your business to new heights, find the resources you need to succeed here. Don't wait! Tune in to Transforming the Trades today and take charge of your business's success.

    How AI is Transforming Contractor Marketing with Andrew Jenkins

    How AI is Transforming Contractor Marketing with Andrew Jenkins

    Are you leveraging the latest advancements in AI to transform and future-proof your trade business?



    In an era where digital transformation is pivotal across all industries, staying updated with technological advancements is crucial. The same is true for the trade industry, where integrating AI can bring about unprecedented efficiencies.



    In this episode, you’ll learn about the evolving landscape of digital marketing for trade professionals. Lynn is joined by Andrew Jenkins, Founder of the digital marketing agency Catalyst RVA, to explore the impact of AI on marketing strategies for trades business - like plumbing, heating, and electrical.



    From leveraging AI tools to optimizing search engine results, Andrew sheds light on practical tips and strategies that can help your trade business stay competitive and efficient.



    This episode is packed with actionable advice for small business owners looking to make the most of AI in their operations. Don’t miss these insights… or you may soon be left in the dust!



    On this episode of Transforming the Trades, Lynn and Andrew discuss:


    The role of AI in digital marketing


    How small business owners can leverage AI starting today


    The evolving role of marketing agencies in the AI era


    Tips for utilizing AI for content creation and marketing


    Why you need to document processes for AI integration


    Critical considerations when using AI tools


    The importance of balancing traditional methods with AI advancements


    Predictions and upcoming trends in 2024 and beyond



    Actionable Key Takeaways for Trades Operators:


    Document Your Processes: Just like in the trades, law firms should thoroughly document all standard operating procedures to identify areas where AI can be implemented effectively.


    Start Small: Begin integrating AI with smaller, repetitive tasks such as email automation or content ideation to ease into more advanced applications.


    Stay Informed and Test: Continuously stay updated on the latest AI tools and trends. Test these tools to find which ones bring tangible benefits without compromising quality.


    Maintain Human Oversight: Ensure a human touch remains in areas critical to client satisfaction and legal accuracy. AI can assist, but it should not replace human judgment and expertise entirely.


    Optimize Marketing Efforts: Leverage AI for creating eye-catching visuals and generating marketing content, but always review outputs for quality and consistency with your firm's voice.



    The resources mentioned in this episode are:


    Learn more about Andrew’s business, Catalyst RVA: https://catalystrva.com


    Check them out on social media: @catalystrva


    Connect with Andrew on LinkedIn: https://www.linkedin.com/in/andrew-lee-jenkins


    Email Andrew: andrew@catalystrva.com



    👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔



    📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net/.



    More content from Lynn:

    Transforming the Trades Podcast Website: https://transformingthetrades.net

    Contractor in Charge Website: https://contractorincharge.com



    This episode was produced and brought to you by Reignite Media.

    • 25 min
    Consumer Fusion's Approach to Managing Negative Reviews in the Trades

    Consumer Fusion's Approach to Managing Negative Reviews in the Trades

    Have you ever wondered how a single negative review could impact your business's bottom line and what you can proactively do to protect your reputation?

    In today's digital age, the reputation of skilled trades businesses, including HVAC and plumbing, is more critical than ever. Potential customers often rely on online reviews to make their decision before they even make contact. Is your business prepared to manage its online reputation?

    Tune in as Lynn speaks with Cassandra Webster, Sr. Director of Home Service Sales at Consumer Fusion, an online reputation management company. Cassandra leads their home services division and brings a wealth of experience in enhancing the online reputations of trade businesses.

    Did you know that Consumer Fusion has successfully removed hundreds of thousands of illegitimate negative reviews in their 13 years of business? Cassandra's expertise is a game-changer for businesses struggling with unfair online reviews.

    Listen in to learn her strategies for improving and protecting your business' online presence!

    In this episode of Transforming the Trades, Lynn and Cassandra discuss:


    The key pillars for establishing a solid online reputation strategy.


    The importance of frequency and relevancy of reviews.


    Tips and strategies for generating more positive reviews.


    How your online reputation can impact lead conversion and advertising efficiency.


    The importance of integrating reputation management into your digital marketing strategy.


    Tactical advice for contractors: How to be proactive in managing your online reputation.


    Future trends in online reputation management.


    The role and significance of third-party review sites like Yelp, Facebook, Nextdoor, etc.



    Actionable Key Takeaways for Trades Operators:


    Maintaining a stellar online reputation is critical. 90% of consumers look at reviews before contacting a service provider, making your online presence a vital component of your business' success.


    One negative review can turn away up to 30 potential customers! You must respond professionally to negative reviews and flag illegitimate reviews for removal. Partnering with a company like Consumer Fusion can make this task easier and more effective.


    Don't wait until it's too late. Implement a proactive reputation management strategy to protect and enhance your business' online image. This positions you ahead of competitors who may only react when things go wrong.


    While Google is king, Cassandra recommends also focusing on Yelp, Facebook, Nextdoor, and industry-specific sites like HomeAdvisor and Angi. Voice search technologies, such as Amazon Alexa, rely on reviews from various platforms. To make a good impression on potential customers, it is important to maintain a positive online presence on all platforms where they might find you.


    With advancements in generative AI like ChatGPT and Google’s new AI initiatives, online reputation management is evolving. Keep an eye on how AI could affect your digital footprint in the near future.


    Encourage your techs to ask for reviews in person and automate follow-ups through text or email. Consistent positive reviews are crucial, and having a systematic approach will keep your online reputation strong and relevant.



    The resources mentioned in this episode are:


    Get in touch with Consumer Fusion: https://www.consumerfusion.com


    Connect with Cassandra on LinkedIn: https://www.linkedin.com/in/cassandra-webster



    👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔

    📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net.



    More from Lynn:

    Transforming the Trades Podcast Website: https://transformingthetrades.net

    Podcast YouTube Channel: https://www.youtube.

    • 21 min
    The HVAC App That’s Boosting Technician Efficiency and Revenue w/ Matt Case of Bluon

    The HVAC App That’s Boosting Technician Efficiency and Revenue w/ Matt Case of Bluon

    AI has the potential to save HVAC technicians up to five hours per week, ultimately boosting productivity and profitability! Not only that, but real-time data and AI integration can transform the way technicians and distributors handle inventory and procurement problems.

    How? Tune in to find out about one of the most revolutionary apps in the HVAC industry!

    In this episode, Lynn sits down with Matt Case, SVP of Growth at Bluon, an app empowering the HVAC industry through time savings, data, and innovation. Today, Matt and Lynn explore the transformative impact of technology and AI in the HVAC industry. They highlight how synchronizing databases and roadmaps can solve pressing inventory and procurement challenges, emphasizing the necessity for real-time pricing and availability in our ever-dynamic world.

    Matt also discusses Bluon’s strategic integration with ServiceTitan — a key player in the residential tech sphere — and how it can revolutionize the efficiency of technicians by automating administrative tasks and increasing revenue.

    Stay tuned to learn about Bluon’s intuitive software solutions tailored for seasoned technicians, the seamless onboarding experience, and more revolutionary changes coming to the HVAC industry.

    Whether you're a business owner, contractor, or technician, this episode is packed with crucial insights and practical solutions to empower you to do your best work!

    In this episode of Transforming the Trades, Lynn and Matt discuss:


    How Bluon is revolutionizing the HVAC industry


    How synchronization can help you solve inventory and procurement issues


    The beneficial impact of AI on tech support


    The Bluon - ServiceTitan integration: What it means for your company


    Practical benefits of AI integration in home service businesses


    How AI can boost technician efficiency and revenue



    Actionable Key Takeaways for Trades Operators:


    Bluon’s AI platform handles over 150,000 live tech support calls and provides answers to more than 1,000 questions daily. This impressive figure is based on real interactions with service techs, ensuring that solutions are practical and user-friendly!


    Real-time data integration can drastically reduce the time spent on non-revenue tasks, freeing technicians to focus on skilled work.


    AI-driven tech support enhances real-time problem-solving, leading to better job efficiency and customer satisfaction.


    Integrating inventory management tools with platforms like ServiceTitan can streamline procurement processes and ensure seamless operations.


    Empowering technicians with intuitive, user-friendly software can significantly improve service quality and operational efficiency.


    Understanding and utilizing these innovative tools can lead to substantial revenue increases and competitive advantages in the industry.



    The resources mentioned in this episode are:


    Learn more about Bluon: https://www.bluon.com


    Connect with Matt on LinkedIn: https://www.linkedin.com/in/matt-case-986199a7



    👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔

    📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net.

    More content from Lynn:

    Transforming the Trades Podcast Website: https://transformingthetrades.net

    Podcast YouTube Channel: https://www.youtube.com/@TransformingtheTradesPodcast

    Contractor in Charge Website: https://contractorincharge.com/

    This episode was produced and brought to you by Reignite Media.

    • 41 min
    How PR Can Establish Your Trade Business as the Trusted Local Expert w/ Heather Ripley

    How PR Can Establish Your Trade Business as the Trusted Local Expert w/ Heather Ripley

    If you’re feeling stagnant in your trade business and need a boost, or you’re feeling like your company isn’t receiving the attention it deserves, public relations should be your next area of focus.



    With the right PR, your company can go from being easily forgotten to never forgotten again. It can provide you with the exposure you need to attract new customers, position your company as a trusted local expert, and give you tools to grow and scale for years to come.



    In this episode, Lynn welcomes Heather Ripley, CEO and Founder of Ripley PR, a public relations agency serving national B2B clients in construction, franchising, healthcare IT, home services, manufacturing, and technology. Heather has been in the skilled trades industry, specifically HVAC, plumbing, and electrical, for 16 years, which has given her a strong passion for helping business owners like you thrive.



    PR is a totally different ball game than marketing and advertising. It tugs on the heart strings of your local community and shows them a different, more relatable side to the people behind your business. These are the stories that can elevate contractors like you and position you as a reliable expert in your community.



    In this episode of Transforming the Trades, Lynn and Heather discuss:


    The top 3 trends contractors should be aware of.


    How to use PR to stand out as an expert contractor in your local market.


    How Ripley PR is using AI and why they’re very cautious of using it for content creation.


    How AI can improve customer service & How to prevent AI from harming your business.


    Should I have an AI customer service agent for my home service business?


    How does PR benefit contractors?


    What PR strategies are successful for home service businesses in 2024?





    Actionable Key Takeaways for Trades Operators:


    With more of Gen Z skipping college, contractors have a major opportunity to be visible to potential candidates and prepared to offer the proper onboarding and.


    Technology is changing and home service businesses can benefit from AI. “We don’t yet know exactly how AI is going to impact the industry, but it’s definitely something to watch,” Heather says.


    Before implementing AI for customer service or investing additional funds in AI-driven marketing, it is crucial to understand the potential consequences. Perhaps investing in PR is the smarter, better choice!


    Sharing stories of charitable giving can benefit your home service business by attracting local attention. Additionally, it helps the charitable organization gain PR that they may not be able to afford.


    Even if you don’t think you have news to share or stories to tell, you most likely do! Reach out to Heather or another PR professional to uncover your next PR strategy.



    The resources mentioned in this episode are:


    Get in touch with Ripley PR: https://ripleypr.com


    Connect with Heather on LinkedIn


    Email her: hripley@ripleypr.com





    👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔



    📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net.



    More content from Lynn:

    Transforming the Trades Podcast Website: https://transformingthetrades.net

    Podcast YouTube Channel: https://www.youtube.com/@TransformingtheTradesPodcast

    Contractor in Charge Website: https://contractorincharge.com



    This episode was produced and brought to you by Reignite Media.

    • 16 min
    Technology in the Trades: How to Adapt and Pivot WITH Technology to Increase Growth w/ Jason Abbott

    Technology in the Trades: How to Adapt and Pivot WITH Technology to Increase Growth w/ Jason Abbott

    As technology evolves and becomes more vital to trade businesses’ success, don’t fall behind and get lost in the dust of companies who are adapting and growing WITH technology!

    Today, you’ll learn exactly how technology is advancing the trades like never before AND how you can use technology to pivot, grow, and transform your trade business.

    In this episode, Lynn is joined by Jason Abbott, Head Business Coach at Business Development Resources (BDR), a coaching organization on a mission to help companies become more profitable through better culture, efficiencies, technologies, and more.

    Jason has been in the trades for 35 years, so he’s bringing to the table a wealth of knowledge on how to grow and develop an efficient, profitable trade business in 2024 and beyond.

    Don’t get left behind! It’s time to hop on the bandwagon and get learning. Tune in now to learn how to level up your business today and keep serving your community for years to come.

    On this episode of Transforming the Trades, Lynn and Jason discuss:


    Why technology is crucial for creating efficiency in your business.


    Essential technologies you need for your trade business.


    How businesses are using VR to train employees and technicians.


    Innovations in trade equipment and technology.


    How automation benefits trade businesses and supports business growth.


    How to elevate your customer experience: Combining field service management with CRM.


    How to become a master at CRM.


    Pivot points you should pay attention to in the next 1-2 years (hint: AI and automation!)



    Actionable Key Takeaways for Trades Operators:


    Scheduling software is the heartbeat of operations. If you implement efficiency tools and automation, especially in processes like scheduling and CRM, your business will grow and improve drastically.


    To become a master at CRM, you have to nurture your leads, customers, and workflows. This requires a significant pivot if you don’t already focus on CRM.


    Before focusing on getting more leads or customers (which requires money!), try to nurture the ones you already have so they covert and stay loyal.


    Many of the basics of Yellow Pages advertising have carried through to modern digital advertising. Ranking and keywords are just as important.



    The resources mentioned in this episode are:


    Get more support and business resources from BDR: www.bdrco.com 


    Connect with Jason on LinkedIn


    Email him: jasonabbott@bdrco.com



    👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔

    📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net/.

    More content from Lynn:

    Transforming the Trades Podcast Website: https://transformingthetrades.net/

    Podcast YouTube Channel: https://www.youtube.com/@TransformingtheTradesPodcast 

    Contractor in Charge Website: https://contractorincharge.com/

    This episode was produced and brought to you by Reignite Media.

    • 23 min
    How to Train the Next Generation of Plumbers, Electricians, & HVAC Technicians w/ Richard Hart

    How to Train the Next Generation of Plumbers, Electricians, & HVAC Technicians w/ Richard Hart

    Today’s guest has grown his plumbing and excavation business by 400% in the last 5 years, putting him in a great position to scale. How? Through intensive training and education. Now, he’s ready to add electrical, HVAC, and more training programs to his academy so he can keep transforming the trades in his region.



    In this episode, Lynn speaks with Richard Hart, the Founder of Harts Services and Harts Academy, about how he’s inspiring innovation and leadership in the next generation of trades professionals.



    Harts Academy is teaching plumbing, electrical, and HVAC apprentices the leadership skills, technical skills, and customer service skills needed to succeed in the trades. Above all, they’re training apprentices to show up professionally and thrive both independently and as part of a team.



    Richard is an innovative leader that exudes genuine servitude. So you’re in for some fantastic insights. Listen in to learn how Harts Academy is transforming the next generation of tradespeople in Washington!



    On this episode of Transforming the Trades, Lynn and Richard discuss:


    Richard’s approach to training open-minded, innovative tradespeople.


    About Harts Academy: How it’s shaping the next generation of plumbers.


    How to inspire innovation and leadership in the trade industry.


    Why Harts apprentices are so successful after getting out into the field for the first time.


    Why customer service is a key part of training.


    KPIs for Trainees: How to measure the growth and success of apprentices.


    Harts Services’ pay structure for new plumbers.


    Are there other trade academies similar to Harts Academy?


    Would you consult another trade business on how to train their apprentices?



    Actionable Key Takeaways for Trades Operators:


    After one year of apprenticeship, it’s time to get your apprentices out into the field. At the one year mark, they’ll be able to figure out if they’re going to stay where they are or if they need to go somewhere else that will let them do more.


    Customer service training should be intensive. Whether it’s new construction or an old home, you should treat it with more respect than you treat your own home.


    Paying it forward is what makes the world, and the trade industry, keep improving. The way you’re going to make your company #1 is by paying it forward to your trainees/employees.



    The resources mentioned in this episode are:


    Learn more about Hart’s Services’ & The Harts Academy: www.hartsservices.com/academy-apprentice-program


    Connect with Richard on LinkedIn


    Questions? Text or voice message him: (253)-342-5639


    Email him: rhart@hartsservices.com



    👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔



    📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net/.



    More content from Lynn:

    Transforming the Trades Podcast Website: https://transformingthetrades.net/

    Podcast YouTube Channel: https://www.youtube.com/@TransformingtheTradesPodcastContractor in Charge Website: https://contractorincharge.com/



    This episode was produced and brought to you by Reignite Media.

    • 22 min

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