Customers From Pluto Troubleshooting Agile

Squirrel is gobsmacked by user stories that appear to be about aliens, who want "intuitive interfaces" and "modern technology", where customers from Earth want "fun with my kids" or "relief from boredom". Jeffrey reminds us that such stories can lead to conversations that tease out the emotions and the human stories behind the words. Both agree that once we revise our stories to create empathy, we also allow the team to discover amazing new ways to solve problems.

SHOW LINKS:
- Personas: https://www.interaction-design.org/literature/article/personas-why-and-how-you-should-use-them
- User stories as conversation promises: https://en.wikipedia.org/wiki/User_story
- Feature factory: https://medium.com/hackernoon/12-signs-youre-working-in-a-feature-factory-44a5b938d6a2
- User Stories Gone Wrong: https://www.conversationaltransformation.com/blog/user-stories-gone-wrong/

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