41 min

Trust and Workplace Surveillance in The Circle Work of Fiction

    • Business

When Mae gets a job at Amazon/Google/Facebook stand-in The Circle, her work quickly becomes her life: constant customer feedback tracks her performance, tiny cameras follow her every movement, and her social profile keeps her engaged with other employees. As companies demand ever more from their employees, it’s a chance to discuss:

- Customer-centric teams and feedback (2:18)
- Building trust and the “trust triangle” (10:35)
- The problems with “mandatory fun” at the office (15:21)
- The line between employee engagement and cult-like culture (24:27)
- Increasing accountability on your team without increasing surveillance (27:50)
- Dealing with micromanagers (29:37)

When Mae gets a job at Amazon/Google/Facebook stand-in The Circle, her work quickly becomes her life: constant customer feedback tracks her performance, tiny cameras follow her every movement, and her social profile keeps her engaged with other employees. As companies demand ever more from their employees, it’s a chance to discuss:

- Customer-centric teams and feedback (2:18)
- Building trust and the “trust triangle” (10:35)
- The problems with “mandatory fun” at the office (15:21)
- The line between employee engagement and cult-like culture (24:27)
- Increasing accountability on your team without increasing surveillance (27:50)
- Dealing with micromanagers (29:37)

41 min

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