Trust in Tech: an Integrity Institute Member Podcast

Integrity Institute
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Trust in Tech: an Integrity Institute Member Podcast

The Trust in Tech podcast is a project by the Integrity Institute — a community driven think tank advancing the theory and practice of protecting the social internet, powered by our community of integrity professionals.

  1. The Future of Trust & Safety: Navigating Challenges in a Shifting Industry

    FEB 12

    The Future of Trust & Safety: Navigating Challenges in a Shifting Industry

    In this episode, Alice and Integrity Institute co-founder Jeff Allen, discuss the ever-evolving T&S landscape. With recent policy changes at Meta and increasing scrutiny on content moderation, they discuss T&S's evolving future, the critical role of integrity professionals, and the business case for safer online spaces. How do trust & safety teams continue to create value in an environment of growing political and company pressure? Listen in for a thoughtful conversation on the commitment to integrity work through turbulent times. Further reading The ethical and practical flaws in Meta’s policy overhaul by Alice Hunsberger

    47 min
  2. Burnout in Trust & Safety: The Evolution of Wellness and Resilience in Integrity work

    JAN 28

    Burnout in Trust & Safety: The Evolution of Wellness and Resilience in Integrity work

    Hey, it’s been a while but we are kicking off 2025 with new Trust in Tech episodes!Trust and safety work is tough, but someone has to do it. In this episode, we’re joined by Cathryn Weems, T&S veteran and fellow II member, and wellness coach and consultant Stefania Pifer, to discuss the daily exposure to toxicity and trauma that workers face. We dive into less generic and more trauma-informed, community-focused approaches to building resilience—not just focusing on how we heal, but also how we think holistically about our working conditions. Further reading - Find out more about Stefania’s work here!

    50 min
  3. It's My Job To Yell At People

    06/17/2024

    It's My Job To Yell At People

    Happy Pride! In this episode we talk to Jenni Olsen, Senior Director of the Social Media Safety Program at GLAAD, about their work in promoting LGBTQ safety, privacy, and expression online. We talk about the recently released Social Media Safety Index, which evaluates social media platforms on their LGBTQ-inclusive policies. Some suggestions from their report include training moderators to understand and differentiate legitimate LGBTQ speech and content from harmful content, and creating policies against conversion therapy content and targeted misgendering and deadnaming. Finally, we talk about the challenges of balancing free speech with protecting marginalized communities and offer suggestions for individuals working at social media platforms to advocate for change. Further reading GLAAD’s reports, including the Accelerating Acceptance report we discuss Trust in Tech - let’s talk about protecting the LGBTQ+ Community Online (last year’s Pride Podcast) Alice’s practical Guide to Protecting LGBTQ+ Users Online

    46 min

  4. 06/10/2024

    You really wanted us to answer more career questions

    This episode is a listener Q&A featuring Cathryn Weems, seasoned Trust & Safety leader. We opened up our inbox to any possible question that anyone had aaaaand it was all about careers and job searching. It’s rough out there, and folks need help! We discuss networking as an introvert, how to market yourself on a resume and in an interview, how to job search, and more. Mentioned in this episode: Trust & Safety Tycoon LinkedIn people to follow: Alice Hunsberger, Jeff Dunn, Leslie Taylor Integrity Institute, All Tech is Human, TSPA Previous job search episode

    1h 2m
  5. Bonus: Trust in Tech x Safety is Sexy (Policy edition)

    05/23/2024

    Bonus: Trust in Tech x Safety is Sexy (Policy edition)

    Episode Description: This episode features a discussion on the importance of trust and safety policies in online platforms, between Alice Hunsbger (VP of Trust & Safety and Content Moderation at PartnerHero) and Matt Soeth (Head of Trust & Safety at All Tech is Human and Senior advisor at Tremau). Alice shares her experiences working on policy enforcement and emphasizes the need for clear communication with users and shares the impacts of policy on community. Additionally, Hunsberger provides insights about engaging with external stakeholders, updating policies for new technologies, and the role of policy in platform differentiation.

    52 min
  6. Workplace ethics and activism with Nadah Feteih

    04/05/2024

    Workplace ethics and activism with Nadah Feteih

    Many of us working at tech companies are having to make moral and ethical decisions when it comes to where we work, what we work on, and what we speak up about. In this episode, we have a conversation with Nadah Feteih around how tech workers (specifically folks working in integrity and trust & safety teams) can speak up about ethical issues at their workplace. We discuss activism from within the industry, compelled identity labor, balancing speaking up and staying silent, thinking ethically in tech, and the limitations and harms of technology. Takeaways Balancing speaking up and staying silent can be difficult for tech workers, as some topics may be divisive or risky to address. Compelled identity labor is a challenge faced by underrepresented and marginalized tech workers, who may feel pressure to speak on behalf of their communities. Thinking ethically in tech is crucial, and there is a growing need for resources and education on tech ethics. Tech employees have the power to take a stand and advocate for change within their companies. Engaging on social issues in the workplace requires a balance between different approaches, including staying within the system and speaking up from the outside. Listening to moderators and incorporating local perspectives is crucial for creating inclusive and equitable tech platforms. Disclaimer: The views stated in this episode are not affiliated with any organization and only represent the views of the individuals. Mentioned in this episode: Breaking the Silence: Marginalized Tech Workers’ Experiences and Community Solidarity Black in Moderation Tech Worker Handbook No Tech For Apartheid Tech Workers Coalition Credits Today’s episode was produced, edited, and hosted by Alice Hunsberger. You can reach myself and Talha Baig, the other half of the Trust in Tech team, at podcast@integrityinstitute.org.  Our music is by Zhao Shen. Special thanks to all the staff at the Integrity Institute.

    43 min
  7. Careers in T&S: Job search special (you ask, we answer)

    02/13/2024

    Careers in T&S: Job search special (you ask, we answer)

    You asked, we answered! It’s a rough time out there in the tech industry as so many people in Trust & Safety are job searching or thinking about their career and what it all means. In this episode, Alice Hunsberger shares her recent job search experience and gives advice on job searching and career development in the Trust and Safety industry. Listener questions that are answered include: How do I figure out what to do next in my career? What helps a resume or cover letter stand out? What are good interviewing tips? What advice do leaders wish they had when they were first starting out? Do T&S Leaders really believe we will have an internet free (or at least drastically) reduced of harm? Resources and links mentioned in this episode: Personal Safety for Integrity workers Hiring and growing trust & safety teams at small companies Katie Harbath’s career advice posts Alice Links Disclaimer: The views stated in this episode are not affiliated with any organization and only represent the views of the individuals. Today’s episode was produced, edited, and hosted by Alice Hunsberger.  You can reach myself and Talha Baig, the other half of the Trust in Tech team, at podcast@integrityinstitute.org.  Our music is by Zhao Shen. Special thanks to all the staff at the Integrity Institute.

    32 min
  8. Building the Wikipedia of Integrity w/ Grady Ward

    02/06/2024

    Building the Wikipedia of Integrity w/ Grady Ward

    Integrity workers are missing a shared resource where they can easily point to a taxonomy of harms and specific interventions to mitigate those harms. Enter, Grady Ward, a visiting fellow of the Integrity Institute, who discusses how he is creating a Wikipedia for and by integrity workers. In typical Trust in Tech fashion, we also discuss the tensions and synergies between integrity and privacy, and if you stick around to the end, you can hear about some musings on the interplay of art and nature. Links: The Wikipedia of Trust and Safety Grady’s personal website Disclaimer: The views stated in this episode are not affiliated with any organization and only represent the views of the individuals. Today’s episode was produced, edited, and hosted by  Talha Baig.  You can reach myself and Alice Hunsberger, the other half of the Trust in Tech team, at podcast@integrityinstitute.org.  Our music is by Zhao Shen. Special thanks to all the staff at the Integrity Institute.

    56 min
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The Trust in Tech podcast is a project by the Integrity Institute — a community driven think tank advancing the theory and practice of protecting the social internet, powered by our community of integrity professionals.

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