10 episodes

A podcast where we share inside stories about the processes and systems behind the world’s most interesting companies.

Trust the Process Macro

    • Business
    • 5.0 • 2 Ratings

A podcast where we share inside stories about the processes and systems behind the world’s most interesting companies.

    Keith Walewski - Risk ops at Rippling, Stripe, Earnest, AMEX (#10)

    Keith Walewski - Risk ops at Rippling, Stripe, Earnest, AMEX (#10)

    Keith Walewski is the head of risk at Rippling, an all-in-one employee management platform. 
    Prior to Rippling, Keith worked at Stripe, Earnest, AMEX, and Chrysler. He graduated from the University of Pennsylvania.
    You can follow him on LinkedIn.

    • 35 min
    Patrick Müller - How ops helped GetYourGuide not only survive but thrive during the pandemic (#9)

    Patrick Müller - How ops helped GetYourGuide not only survive but thrive during the pandemic (#9)

    • 38 min
    Andrew Munday - How DoorDash ops won (#8)

    Andrew Munday - How DoorDash ops won (#8)

    Andrew Munday is currently a co-founder at Local Food Group. He was the former Director of Operations and on the founding team of DoorDash.  He also started and / or run operations at companies including Future Fit, Open, and Pilaris. You can find him on LinkedIn and Twitter.

    • 29 min
    Varsha Rao - Lessons in operations from scaling Nurx, Airbnb, Clover Health, Eve.com and more (#7)

    Varsha Rao - Lessons in operations from scaling Nurx, Airbnb, Clover Health, Eve.com and more (#7)

    Varsha Rao is the CEO of Nurx, the leading telehealth company for women 18 to 50+.

    Nurx provides affordable access to healthcare across a range of issues from contraception, sexual health, at-home testing and migraines. Rao is a seasoned entrepreneur and executive, bringing decades of experience rapidly scaling startups and established companies with a particular interest in mission-driven companies that are able to balance growth and expansion with a strong commitment to company culture.

    Prior to Nurx, Rao served as COO of Clover Health where she brought operational leadership to the health insurance startup. Before Clover Health, Rao served as Airbnb’s Head of Global Operations, managing the company’s market expansion and host growth around the world. Rao also oversaw the Customer Experience and Trust & Safety teams at Airbnb, retaining Airbnb’s commitment to culture while scaling these teams as revenue grew from $200 million to $2 billion. Rao also held executive roles at Living Social and oldnavy.com. Rao was also the co-founder and co-CEO of eve.com, an online cosmetics company that successfully exited. 

    Rao holds a B.S. in Economics and B.A. in Mathematics from the University of Pennsylvania, and earned her MBA at Harvard Business School. She sits on the Board of Directors of Viasat, a global satellite telecommunications company and lives in San Francisco with her family. 

    • 37 min
    Eric Sager - Plaid's COO on operational excellence (#6)

    Eric Sager - Plaid's COO on operational excellence (#6)

    Eric Sager is the COO of Plaid, the technology company powering the fintech ecosystem. At Plaid, Eric leads the company’s business strategy and operations as well as the go-to-market teams.
    Prior to Plaid, Eric served as CRO of BlueVine, where he led all revenue-related teams across the company to ensure a consistent and positive end-to-end client experience. Before BlueVine, Eric held multiple positions at Square, including Head of Sales, helping sellers of all sizes leverage Square's products and services to improve their businesses. He also led Square’s efforts to optimize the end-to-end customer lifecycle experience as the Head of Growth and Retention.
    Prior to Square, Eric was a Principal at Bain & Company, based in San Francisco, London, and Johannesburg focusing on companies in technology, private equity, and financial services. He began his career in financial services as a business analyst at Capital One.
    Eric holds an MBA from Harvard University and a BA from Mississippi College.

    • 32 min
    Adam Alfandary - How Uber scaled NYC (#5)

    Adam Alfandary - How Uber scaled NYC (#5)

    Adam is the GM of the Americas for GetYourGuide, the leading global marketplace for travel experiences. Before GetYourGuide, Adam held a number of leadership positions at Uber, building the New York business from startup to profitability. Prior to Uber, Adam was an ed-tech product manager, worked on digital transformation for a broadcast media network, and tried to be a radio journalist. You can follow him on LinkedIn.

    • 33 min

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