97 episodes

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

TubbTalk - The Podcast for IT Consultants Richard Tubb

    • Business
    • 5.0 • 5 Ratings

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

    In episode 94, Richard talks to Chris Tate of MYKI about the importance of a password management tool

    In episode 94, Richard talks to Chris Tate of MYKI about the importance of a password management tool

    In this interview, Richard speaks to Chris Tate, global strategic alliance director at MYKI. The company offers a two-factor authentication and password management solution specifically designed for MSPs, MSSPs and VARs.
    Chris worked in multiple MSP businesses as a service manager, a technical director, and a Director of Product Strategy. He also founded the Totally MSP website and worked as the former Business Development Director at Datto.
    He’s also a long-time member of CompTIA, the UK channel community, and currently serves on the Executive Council. In 2020, he was the CompTIA UK Spotlight award winner.
    They talk about how MYKI works, why they don’t store any passwords anywhere, even in the cloud and which platforms it works on. Chris also explains the consequences of bad password management.
    Chris also talks through deploying the tool to multiple client sites, reconfiguring MYKI to protect your data, the MFA and Guard features, and why all managed service providers should use a password manager themselves.
    Mentioned in This Episode
    https://www.dattocon.com/ (DattoCon)
    https://www.lastpass.com/ (Last Pass)
    https://keepass.info/ (KeePass)
    https://www.n-able.com/ (N-able RMM)
    Google Authenticator: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2andhl=en_GBandgl=US (Android) and https://apps.apple.com/us/app/google-authenticator/id388497605 (iOS)
    https://authy.com/ (Authy)
    https://support.myki.com/en/ (MYKI resources)
    https://myki.com/free-tools/password-generator (MYKI Password Generator)
    https://myki.com/free-tools/was-i-hacked (MYKI Hack Checker)
    https://www.tubblog.co.uk/techtribe/ (The Tech Tribe)

    • 1 hr
    In episode 93, Richard talks to Todd Kane about monitoring KPIs and metrics in your MSP

    In episode 93, Richard talks to Todd Kane about monitoring KPIs and metrics in your MSP

    In this episode, Richard talks to Todd Kane, an MSP consultant who helps businesses in the IT space to grow and scale. Todd was the VP of Operations for Fully Managed and served in the lead technology teams for several of the largest and high growth companies in Western Canada. He knows everything there is to know about KPIs for MSPs.
    Richard and Todd talk about the typical challenges MSPs face when they come to Todd for help, what to do if the issue in a business is the owner not the tools, and why customer service is vital.
    They also discuss the KPIs every MSP should track and how many to monitor at any one time. Todd shares his favourite tools for tracking, and he also explains which financial metrics to keep an eye on. He also talks through ticketing and how to resolve issues, and using CSAT in your MSP.
    Mentioned in This Episode
    https://www.tubblog.co.uk/techtribe/ (The Tech Tribe)
    https://powerbi.microsoft.com/en-gb/ (Power BI)
    Cognition 360
    https://www.tubblog.co.uk/pax8/ (Pax8)
    https://www.sellmymsp.com/ (Sell My MSP)
    Bright Gauge
    https://www.connectwise.com/theitnation/evolve/peer-groups (ConnectWise Evolve)
    Paul Dippell
    TubbTalk 31 with Paul Dippell
    https://www.tubblog.co.uk/smileback/ (SmileBack)
    https://www.tubblog.co.uk/events/leverage-feedback-drive-growth/ (SmileBack Webinar - Leveraging Feedback to Drive Growth)
    https://www.youtube.com/watch?v=wsjXF8KQRWs (SmileBack Webinar - How to use NPS to Improve Your Business)
    https://www.youtube.com/watch?v=tlFTdnoNWpk (Running Smarter NPS Campaigns with SmileBack)
    https://gettingthingsdone.com/ (David Allen GTD)
    https://www.tubblog.co.uk/podcasts/productivity-healthy-habits-and-getting-things-done-tubbtalk-50/ (TubbTalk 50 with Dave Allen)

    • 1 hr 21 min
    In episode 92, Robert Gibbons talks about the power of peer communities and why you should build a personal brand for your MSP

    In episode 92, Robert Gibbons talks about the power of peer communities and why you should build a personal brand for your MSP

    In this interview, Richard talks to Robert Gibbons, business development manager of Cara Technology, a Macclesfield based MSP and a leading provider of support solutions to businesses in the North West of England.
    Robert is the former partner area lead or PAL for the Microsoft Small Business Specialist Community and he's also the group lead for The Tech Tribe Northwest England peer group.
    They chat about how to use social media for MSPs and why it’s important to be yourself. They discuss how to be original and humorous online, and how this can help you build a strong personal brand.
    Robert also explains why he’s a big fan of peer communities, and how they’ve helped him over the years. He also talks about the importance of having good relationships with vendors, and tells Richard about some of the latest tech developments to look out for.
    Mentioned in This Episode
    https://www.zensoftware.co.uk/ (Zen Software)
    https://thetechtribe.com/ (Tech Tribe)
    https://www.comptia.org/home (CompTIA UK)
    https://www.comptia.org/certifications/a (CompTIA A Plus)
    https://www.pax8.com/en-us/ (Pax8)
    https://cloudmarket.com/ (Giacom)
    https://www.qbssoftware.com/ (QBS)

    • 54 min
    Fabian Wosar talks all things ransomware: staying safe online and offline, dealing with cyberattacks and how to educate your MSP clients

    Fabian Wosar talks all things ransomware: staying safe online and offline, dealing with cyberattacks and how to educate your MSP clients

    In this episode, Richard talks to Fabian Wosar, Chief Technology Officer of Emsisoft. Emsisoft provide premium internet security software for the home and business user and is a leading supplier of behaviour analysis technology.
    Fabian has helped develop the anti-malware technologies and ransomware decryptors for Emsisoft and leads their ransomware recovery service. He's been described by the BBC as the best ransomware expert out there.
    They discuss what Fabian really thinks about cybercriminals and the relationships he has with them – they often contact him for advice. He shares how he stays positive in the face of so many challenging situations, and he talks openly about how he keeps himself safe offline.
    Richard and Fabian also look at what ransomware actually is and how easy it is to deploy, and why so many MSPs are choosing Emsisoft products to keep themselves and their clients safe. And they talk about security, education and the implications of suffering a ransomware attack as the MSP.
    Mentioned in This Episode
    Emsisoft
    https://www.cobaltstrike.com/ (Cobalt Strike)
    https://www.nomoreransom.org/en/index.html (No More Ransom Project)
    https://www.gov.scot/publications/cyber-resilience-framework/ (Scottish Government Cyber Resilience Framework)
    https://www.ncsc.gov.uk/ (National Cyber Security Centre)

    • 1 hr 23 min
    In episode 90, Richard talks to Ian Thornton-Trump about cybersecurity and how MSPs can best approach it.

    In episode 90, Richard talks to Ian Thornton-Trump about cybersecurity and how MSPs can best approach it.

    In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company.
    They discuss how MSPs can keep their clients, and why many MSPs fail at security before an attack even happens – and what to do about that. Ian explains the concept of trusted advisor as a service and the importance of keeping up to date with technology.
    They also talk about why you need to communicate the importance of security to clients, and what to do if they won’t help themselves. Ian discusses the merits of being agile and resilient, and shares what’s in his current security stack for personal use.
    Mentioned in This Episode
    https://www.ibm.com/security/security-intelligence/qradar (QRadar)
    https://www.threatq.com/ (ThreatQ)
    https://banduracyber.com/ (Bandura)
    https://www.lastpass.com/ (LastPass)
    https://www.privatise.com/ (Privatise)
    https://syncromsp.com/ (Syncro)
    https://www.kaspersky.com (Kaspersky)
    https://www.blackfog.com/blackfog-msp/ (BlackFog)
    https://www.todyl.com/ (Todyl)
    https://www.servicenow.com/ (ServiceNow)
    https://www.bmc.com/it-solutions/it-security.html (BMC)
    https://buckets.grayhatwarfare.com/ (GrayhatWarfare)
    https://connect.comptia.org/membership/comptia-isao (CompTIA ISAO)

    • 57 min
    Jason Kemsley of Uptime Solutions on when and how to start with outsourcing, and when not to do it.

    Jason Kemsley of Uptime Solutions on when and how to start with outsourcing, and when not to do it.

    In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.
    This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.
    We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.
    Mentioned in This Episode
    https://www.iso.org/certification.html (ISO accreditation)
    https://halopsa.com/ (Halo)
    https://www.tubblog.co.uk/techtribe/ (Tech Tribe)
    Gino Wickman: https://www.amazon.co.uk/Get-Grip-Entrepreneurial-Journey-Results-ebook/dp/B009K44DQY/ref=sr_1_1?dchild=1andkeywords=gino+wickman+get+a+gripandqid=1630058071ands=booksandsr=1-1 (Get a Grip)

    • 1 hr 1 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

JoshCrist ,

Entertaining, insightful and actionable! 🔥

Whether you’re well established as an IT innovator, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Richard does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business - with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

Eric Dosal - BrightGauge ,

Love tubbtalk

Richard has done an amazing job of finding great topics to discuss and putting them on podcasts makes it so easy to consume. If you’re interested in staying up to date with what’s happening in the IT Channel and MSP World this is a podcast you don’t want to miss!

Top Podcasts In Business

You Might Also Like