29 min
Understanding costumer journey management Users First - a UX Design Podcast
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- Arts
Jochem, Co-founder and CEO of https://www.theydo.io/, talks about how to bridge the gap between agile workflows and customer-centric workflows.
He shares how understanding the three stages of Journey Management (Mapping, Frameworks, Prioritization) helps to build solutions in line with opportunities.
Learn about service blueprints on Balsamiq Wire-framing academy: https://balsamiq.com/learn/articles/wireframing-service-blueprints/
Jochem, Co-founder and CEO of https://www.theydo.io/, talks about how to bridge the gap between agile workflows and customer-centric workflows.
He shares how understanding the three stages of Journey Management (Mapping, Frameworks, Prioritization) helps to build solutions in line with opportunities.
Learn about service blueprints on Balsamiq Wire-framing academy: https://balsamiq.com/learn/articles/wireframing-service-blueprints/
29 min