Understanding E-commerce Customer Satisfaction KPIs with Luis Gerardo Torres of Specialized Bicycles

In this episode, Kailin Noivo is joined by Luis Gerardo Torres, head of eCommerce operations at Specialized Bicycles in Europe to discuss:

• The differences between the South American and European eCommerce market
• How to measure and gain a deeper understanding of customer satisfaction 
• Why it’s important to decipher how you are delivering value and not just volume
  
  

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