Unfiltered Stories | How Automation & AI are changing the traditional narrative of business services

In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Bharath Yadla, Vice President Strategic Initiatives, Office of CEO at Workato, and Shivani Agarwal, Vice President - AI and Intelligent Automation at Xerox to discuss how automation and AI make managed services and business services sexy.

Saurabh, Bharath, and Shivani cover a range of topics, including:

• Challenges facing the managed services and shared services industry today.
• Why does research indicate that nearly half of the enterprises are not fully satisfied with their automation initiatives?
• How is Workato different from the prevalent automation technologies?
• How Xerox is integrating Workato within its existing initiatives and the benefits it is getting.
• Two wishes from the execs for 2023.