Today we are joined by Sheila Heen. Sheila is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together.Sheila’s clients include Pixar, Hugo Boss and the NBA. She's even provided training for the Obama White House. Sheila has spent more than twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations where emotions run high and relationships become strained. She is co-author of two New York Times bestsellers: Difficult Conversations: How to Discuss What Matters Most, and the recently released Thanks for the Feedback: The Science and Art of Receiving Feedback Well.Sheila has appeared on shows as diverse as Oprah and the G. Gordon Liddy show. She has spoken at the Global Leadership Summit, Apple, Google, and Microsoft. She is a graduate of Occidental College in Los Angeles and Harvard Law School. She is schooled in negotiation daily by her three children.