7 episodes

Utility Exchange helps energy and water utility staff and allies network and learn. The podcast's focus is the design and delivery of customer-centric utility programs, including resource efficiency, flexible load management/growth, distributed energy, and customer/member service operations. Utility Exchange podcasts are produced by UtilityExchange.org

Utility Exchange Web Series Ed Thomas

    • Business

Utility Exchange helps energy and water utility staff and allies network and learn. The podcast's focus is the design and delivery of customer-centric utility programs, including resource efficiency, flexible load management/growth, distributed energy, and customer/member service operations. Utility Exchange podcasts are produced by UtilityExchange.org

    Sneak Peak Preview of the 16th Rocky Mountain Utility Exchange aired August 3 2022

    Sneak Peak Preview of the 16th Rocky Mountain Utility Exchange aired August 3 2022

    If you are a first-time attendee or still on the fence about registering, we hope you'll join us for this sneak peek preview.  We'll review the agenda and activities planned, suggest ways to make the most of the learning and networking opportunities, and answer your questions about the event. 
    The Rocky Mountain Utility Exchange is a networking and professional development forum for utility and government organization staff as well as industry allies. The target audience is the staff of energy utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency/sustainability, load management/growth, distributed energy, and customer/member service operations. The agenda is developed from submissions through a call for presenters that are reviewed by a Scoring Group comprised of the Advisory Committee and sponsor organization representatives.
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    • 25 min
    Utility Exchange Web Series Accelerating the Clean Energy Transition aired 2020-08-11

    Utility Exchange Web Series Accelerating the Clean Energy Transition aired 2020-08-11

    Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to advance clean energy and sustainability initiatives. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in transitioning initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:
    Leading the Clean Energy Transition While Enhancing the Customer Experience and Keeping Bills Low, Mark Schoenheider, Xcel EnergySetting and Meeting GHG Emissions Reduction Goals: Tools and Best Practices for Utilities, Tom Hines, Arizona Public Service with Mark Wilhelm, Tierra Resource ConsultantsRenewable Energy Programs: Something for Everyone, Allie Marshall, CadmusGreenhouse Gas and Clean Energy Plan Reporting, Lisa Reed, Holy Cross Energy FIT in 5 years!, Rhonda Gatzke, Fort Collins UtilitiesHow Business New Construction is Leading the Clean Energy Transition, Aaron Esselink, Xcel Energy 
    Duration: 52:18
    Support the show (https://www.utilityexchange.org)

    • 52 min
    Utility Exchange Web Series Driving Efficiency Through the Utility-Customer Experience aired 7-21-2020

    Utility Exchange Web Series Driving Efficiency Through the Utility-Customer Experience aired 7-21-2020

    Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:
    Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel EnergyCustomer Journey Mapping, Katie Ryder, E SourceSimple Residential Solutions, Kristin May, Xcel EnergyFrom High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric AssociationLeveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, NexantSupport the show

    • 40 min
    Utility Exchange Web Series Retail Customer Pricing Initiatives

    Utility Exchange Web Series Retail Customer Pricing Initiatives

    Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to achieve innovations in traditional retail energy utility customer pricing. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in retail customer pricing. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:


    The National Potential for Load Flexibility, Ryan Hledik, The Brattle GroupEnergy, Demand and Dollars — One Year into Time of Day Pricing for all Residential Customers, John Phelan, Fort Collins UtilitiesDriving Customer Engagement and Adaptation with TOU Pricing, Rob O'Connell and Nikki Caidedo, Xcel EnergyIncome-Qualified Rate and Resulting Customer Engagement and Usage, Brian Tholl, Fort Collins UtilitiesCharging for Demand: A Case Study, Dominic May, La Plata Electric AssociationSupport the show (https://www.utilityexchange.org)

    • 52 min
    Driving Transportation Electrification Initiatives

    Driving Transportation Electrification Initiatives

    Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to achieve the State of Colorado's ambitious goal of 940,000 EVs on the road by 2030. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and take a shallow dive into topics and challenges utilities continue to face in transportation electrification. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:
    Colorado Electric Vehicle PlanElectric Vehicle Grid Integration ResearchTransit and Commercial Vehicle ElectrificationWhen Customers and Utilities Win: Combining Time-of-Use rates with Managed EV Charging MechanismsElectric Vehicle Rates, Rewards, and Rebates — A Review of What Is Working and What Is NotElectrifying Transportation in Colorado: Moving Ahead for a Better State of ChargeDriving the Experience Electric Road ShowSupport the show (https://www.utilityexchange.org)

    • 51 min
    Cybersecurity Power Providers Automating Cyber Threat Assessments, Continuous Monitoring

    Cybersecurity Power Providers Automating Cyber Threat Assessments, Continuous Monitoring

    Support the show (https://www.utilityexchange.org)

    • 50 min