Andy & Stephanie team up with "The Administrator" Mike Falconer to discuss one of the most vital skills anyone working in veterinary medicine can have: giving feedback.
The gang discusses the old compliment-critique-compliment model of feedback (aka "the poop sandwich"), negative reinforcement, validation, temperature taking, "the mention," and how to talk to your co-workers and staff in a way that gets you heard.
If you enjoy this podcast and/or the way we focus on building a great, supportive culture in veterinary clinics, then maybe you need to be a part of the Uncharted Veterinary Community. Learn more at www.Unchartedvet.com
For more on the feedback model: The Effective Manager (from Manager Tools) - https://www.amazon.com/Effective-Manager-Mark-Horstman-ebook/dp/B01H9E36OG/ref=sr_1_2?ie=UTF8&qid=1550592308&sr=8-2&keywords=the+effective+manager
About our guest, Mike Falconer:
Originally hailing from Scotland, and after a career in the entertainment lighting business, Mike is the Hospital Administrator for a 14-doctor veterinary practice in Las Vegas.
A Hospital Administrator for 12 years, Mike also writes, speaks and consults on management, human resources, marketing, and social media. A Top Writer for 2018 on Quora, winner of the Founders Award from the Uncharted Veterinary Conference, and frequent poster to his own blog, Mike is also involved in various veterinary management, human resources, and marketing organizations.
Mike supports retired Greyhound rescue and shares his home with and retired racer, Chip, a Russell Terrier Mix named Dapple, and an ancient lab mix, and rising Instagram star, called Jet. In his spare time, Mike is a voracious reader, consumer of film, and theater patron.
He also spends far too much time, online, giving people a piece of his mind.