Join Chris Schreiner, Lisa Cooper, and Diana Franganillo from Strategy Analytics as they discuss the latest developments impacting the user experience across personal devices, automotive, and the smart home. Digest the latest research news from SA's UX Innovation Practice, listen to interviews from leading UX practitioners in industry and academia, and hear the team discuss the latest products and services from a human-centered design perspective.
Email us at UXSoup@strategyanalytics.com
Customer Service UX
Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could have saved Chris a lot of time and hassle.
Send us your customer service experiences or ask us anything by emailing us at UXSoup@strategyanalytics.com.
Smart Surfaces and Fabrics
Lisa welcomes Di O'Neill from Strategy Analytics to the podcast to discuss smart surfaces and fabrics. They discuss use cases in automotive, buildings, and healthcare along with key enablers. In Condensed Soup, they share their favorite uses for smart surfaces.
Want to talk more about smart surfaces and fabrics? Email us at UXSoup@strategyanalytics.com
Self-Driving Delivery Vehicles with Dr. Myra Blanco
Chris welcomes Dr. Myra Blanco from the Virginia Tech Transportation Institute to discuss human factors and user experience topics with commercial vehicles, including long-haul trucking, delivery vehicles, and drone delivery. They cover automated delivery vehicles can be an equity equalizer, the logistics surrounding it, and the role that humans will still play with commercial AV's.
Questions? Comments? Email us at UXSoup@strategyanalytics.com
Sports and Human Performance Research with Dr. Rob Gray
UX principles are applied nearly everywhere, including sports. From analyzing human performance data, communicating recommendations to athletes and coaches, understanding skill acquisition, and shifting to user (athlete)-centered training, the field of sports science research has exploded thanks in part to the proliferation of performance tracking technology.
Chris welcomes to the podcast Dr. Rob Gray from Arizona State University and The Perception and Action Podcast to discuss how human performance research is changing the world of sports.
https://www.linkedin.com/in/rob-gray-8232b417/ (Dr. Rob Gray on LinkedIn)
https://perceptionaction.com/ (Perception and Action Podcast)
Question or comments? Email us at UXSoup@strategyanalytics.com
https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn)
https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn)
https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn)
https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)
UX of Banking
Banking has changed enormously over the past decade. With online banks and apps that can do almost anything, how well do they meet user needs? How is the banking experience differ between the US and Europe? In Condensed Soup, Chris, Lisa, and Diana discuss their best or worst banking experience.
Want to share your opinion on the user experience of banking and banking apps? Email us at UXSoup@strategyanalytics.com
Icons are all around us in our personal computers and electronic devices to represent functions that we use daily, such as saving a document or attaching a file to an email. The first versions of these icons were created using metaphors or analogies related to the ways the tasks were previously performed, to ease the transition into a more digital framework.
However, many of these initial versions could now be replaced to resonate better with current generations of digital users, but why isn't evolving or replacing icons a simple task? How can we ensure that new versions land well with both younger and older generations? Are we getting into an era in which everything is so digital, ethereal, and abstract that it is not possible to create easily recognisable icons?
Lisa, Chris, and Diana reflect on this challenging topic that impacts us all. In Condensed Soup, they discuss their favourite or most interesting icon they have come across.
Want to share your opinion on icons that should or shouldn't have been replaced? Email us at UXSoup@strategyanalytics.com
Fun, compelling topics on impactful new technology
Chris and Lisa are great hosts with superb cross-functional knowledge on consumers, new technology, and buyer trends around the world. Really informative podcast for those looking to keep up with the new technology that impacts our everyday lives!
Monetizable insights from industry experts conducting and sharing data and viewpoints drawn from syndicated and proprietary research