About Wayne Hart: Dr. Hart has worked in public education, healthcare, and consulting positions, and held senior leadership roles in the petroleum industry, environmental technology, and information management. He’s currently a Senior Fellow with The Center for Creative Leadership which is one of the best known research leadership development and executive coaching organizations in the world. You can check them out at www.ccl.org. Prior to his current role, Dr. Hart served the Center for over 18 years in the role of senior faculty and during that time he trained over 4000 leaders. He designed and delivered custom leadership development experiences for a wide variety of organizations including aerospace, the U.S. Military, financial services manufacturing and many others. He’s also the author of 5 books and dozens of articles. One of his latest books, published through CCL is called Feedback and Performance Reviews.
In this episode, Jordan and Wayne discuss:
The 4 feedback options CCL’s powerful model: Situation Behavior Impact (SBI). How to “frame” your feedback so it doesn’t damage your relationship.
You can say almost anything to anybody if you frame it correctly When you are frustrated or angry, reflect before speaking. After giving a directive, ask “Is there something I am missing,” or “Tell me why this won’t work.”
"The moments that I spend thinking about how to frame the feedback, and which kind of feedback to use puts me in a grounded position, that relaxes me."
— Wayne Hart
Connect with Wayne Hart:
Facebook: Wayne Hart PhD
Book: Feedback in Performance Reviews
LinkedIn: Wayne Hart PhD
Connect with Jordan:
Get a free copy of Jordan’s book at www.workplacewarrior.com