'We can't do that': the phrase that's finally disappearing from insurance technology, with James Benham

James Benham, CEO of JBK and co-founder of Terra, has spent 25 years helping insurance organisations modernise their core systems, and he has some strong views on why so many are still stuck. In this episode, he and host Georgie Simister dig into the real barriers to technology adoption, from shadow AI use and legacy system debt to the role of company culture and leadership in getting innovation off the ground.