Create Playbooks to Mitigate Risk TheySaid: Real Strategies for Customer Success
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- Management
Brian Lafaille, the Global Head of Customer Success - Strategic Programs at Google, offers a step-by-step process for creating playbooks that'll help your team systematically mitigate risk.
Brian Lafaille, the Global Head of Customer Success - Strategic Programs at Google, offers a step-by-step process for creating playbooks that'll help your team systematically mitigate risk.
3 min