Jeffrey tells us stories about three ways agile teams deal with uncertainty: seeking cover by looking to a single source of truth, or seeking similar cover by following a process, or seeking true psychological safety through conversations. We analyse why the first two often don't work and why the third is so threatening to adopt.
- Psychological safety: https://www.youtube.com/watch?v=LhoLuui9gX8
- Argyris on defensive routines: http://www.clevelandconsultinggroup.com/articles/theories-in-action.php
- Apollo 13 scene: https://www.youtube.com/watch?v=ry55--J4_VQ
- Westrum cultures: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf
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