In September 2022, I hosted the second Direct Booking Success Summit, a three-day online summit for hosts, owners and managers in short-term rentals. It was packed with learning from top experts in the field, and today's episode is a recording of a live session I hosted with three of those experts about what hospitality is. They're all so knowledgeable and inspiring, I just had to share the conversation with you.
In this episode, you'll get to hear from Di, Bob, and Tyann. Di runs a business called Wild Harvest that offers group-exclusive teepee rentals and activities in North Yorkshire, UK. Bob is the founder of Green VR events and runs a sustainable holiday department in Italy, as well as a new platform called Enviro Rental. Tyann is the Queen of Guest Experience for Touch Stay Digital Guidebooks and owns two property management companies in the USA. I hope you enjoy the episode!
We talk about:
Hospitality is about welcoming people into your space and making them feel comfortableA good host aims to over-deliver and prioritise the guest's experienceHospitality involves getting to know guests and finding out what they need and wantIt is important to be flexible and easygoing as a hostHospitality can be learned, even if it doesn't come naturallyIt is possible to provide hospitality remotelyHospitality involves going above and beyond for guests, even in difficult situationsHospitality is a significant factor in the success of a business, such as a glamping or events companyHosting guests can be enjoyable and rewardingProviding high-quality hospitality can lead to a positive reputation and repeat business
Do you want to be a guest on a future episode? Apply here: https://directbookingsuccess.com/onething
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