What is Conversation Intelligence‪?‬ Smart Route

    • Marketing

Go beyond basic transcriptions of your calls to start uncovering the intent behind your customer’s words and what informs their buying decisions. In this episode, we sit down with Deepgram CEO Scott Stephenson to break down the concept of "conversation intelligence": what it is, the value it can bring to your organization, and how businesses everywhere can pull insights from their daily conversations with customers to understand what drives them and refine their marketing, sales, and service strategy.

Go beyond basic transcriptions of your calls to start uncovering the intent behind your customer’s words and what informs their buying decisions. In this episode, we sit down with Deepgram CEO Scott Stephenson to break down the concept of "conversation intelligence": what it is, the value it can bring to your organization, and how businesses everywhere can pull insights from their daily conversations with customers to understand what drives them and refine their marketing, sales, and service strategy.