22 min

What it Means When Your Churn Rate is Too High & How to Fix It Operation Agency Freedom - The #1 Podcast for Digital Agency Owners in North America

    • Business

Between myself and other multi-agency owners like you, we can all agree that churn in the business is an issue. Low churn rate, and client cancellations, are typical for those who break several 7-figure rates.
In today’s episode, I talk about all the things you can do to lower your churn rate and grow your agency. 
So, if you’re looking to reduce those cancellations and fix your churn rate, you’re going to want to listen in.
 
Discussion Points:
00:00 - Intro
05:55 - How to Calculate Your Churn
07:26 - Cancellations That Agencies Can Control
09:52 - Reasons Why People Cancel Your Agency
09:56 - Reason #1: Having the Wrong Expectations
12:15 - Reason #2: The Client Doesn’t Trust You
15:45 - Reason #3: Clients Are Not Getting Results
17:26 - How to Fix Churn Problems
21:30 - Outro
 
Resources: 
Connect with DUDE on the following social channels  Facebook (https://www.facebook.com/dudeagency)  Instagram (https://www.instagram.com/dudeagency.io/)  Visit our YouTube channel (https://www.youtube.com/channel/UCJxNhChWk1xlo3ZhkWtYnlw)  Register for live trainings on running a profitable agency (https://dudeagency.io/)  Check out our website and see how we can help you run a profitable agency https://dudeagency.io/

Between myself and other multi-agency owners like you, we can all agree that churn in the business is an issue. Low churn rate, and client cancellations, are typical for those who break several 7-figure rates.
In today’s episode, I talk about all the things you can do to lower your churn rate and grow your agency. 
So, if you’re looking to reduce those cancellations and fix your churn rate, you’re going to want to listen in.
 
Discussion Points:
00:00 - Intro
05:55 - How to Calculate Your Churn
07:26 - Cancellations That Agencies Can Control
09:52 - Reasons Why People Cancel Your Agency
09:56 - Reason #1: Having the Wrong Expectations
12:15 - Reason #2: The Client Doesn’t Trust You
15:45 - Reason #3: Clients Are Not Getting Results
17:26 - How to Fix Churn Problems
21:30 - Outro
 
Resources: 
Connect with DUDE on the following social channels  Facebook (https://www.facebook.com/dudeagency)  Instagram (https://www.instagram.com/dudeagency.io/)  Visit our YouTube channel (https://www.youtube.com/channel/UCJxNhChWk1xlo3ZhkWtYnlw)  Register for live trainings on running a profitable agency (https://dudeagency.io/)  Check out our website and see how we can help you run a profitable agency https://dudeagency.io/

22 min

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