32 min
What Manufacturing Can Teach Us About Customer Service Operations Manufacturing w/ ServiceNow
-
- Management
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
What the answers and lessons learned from manufacturers and service employees who have matured some of these
As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.
See omnystudio.com/listener for privacy information.
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
What the answers and lessons learned from manufacturers and service employees who have matured some of these
As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.
See omnystudio.com/listener for privacy information.
32 min